K1000

Please tell us how you’d like to see the K1000 Management Appliance product improved!

How can we improve the K1000?

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can vote and comment on it.

If it doesn't exist, you can post your idea so others can vote on it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  1. Retire computers

    Ability to retire a computer and keep all information but not contact it any more or have it count against licenses.

    861 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      under review  ·  43 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
    • add a run now option for managed installations

      Currently only scripts have a run now option. Would be great to have one for Managed Installations instead having to run inventory on machines to immediately start the installs.

      577 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        under review  ·  15 comments  ·  Managed Install  ·  Flag idea as inappropriate…  ·  Admin →
      • User Portal- Progress bar on sofware download/installation

        There should be a progress bar while user downloading / installing the software package from the user portal

        452 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          under review  ·  27 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
        • Retire Users - Helpdesk

          There should be a way to *retire* users especially when using the helpdesk module/ticketing system.

          Sinces users are tied to helpdesk tickets, deleting users would not be an option since that would affect tickets (blank space for ticket usernames).

          415 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            21 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
          • Working hours / Calendar / SLA's within servicedesk

            Currently it requires heavy sql incident rules to have SLA's / working hours

            373 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              24 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
            • Implement the ability to paste screenshots that are copied into the clipboard currently

              Currently, to attach a screenshot of an issue, you have to take a screenshot (or multiple) open an additional document (like word) and paste the screenshot(s) into word. then you can take that word document and search for the document on your computer and attach it via the upload function in the ticket.

              Other web-based ticketing systems are allowing you to simply click a 'paste' button that allows you to import (Via java in JIRA's case) the contents of your clipboard into a window.

              this would really improve the information users provide to techs in the tickets, as well as…

              344 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                8 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
              • Better Customization Options in user portal knowledgebase

                I'd like to see a more powerful WYSIWYG editor for the knowledgebase articles, maybe supporting Rich Text Format (RTF) and/or full HTML. I know Markup is already supported, but it's not ideal when you're trying to paste already formatted info into the knowledgebase or creating articles from scratch. There are nice WYSIWYG editors available that could probably be used, versus creating one from scratch.

                Being able to forward the knowledgebase articles via email and retain the formatting would be nice too. Even the Markup formatted articles seem to be stripped when emailing them.

                330 votes
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  25 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                • Lock Tickets for Editing

                  The current design of the ticketing system allows for multiple users to modify a ticket at the same time. The problem is the first person may change the status, for example, then save. Then the second person with the ticket open can save after doing something else like making a comment. This will then switch the status back to the original.

                  I know this may be complicated, but the web interface needs to lock tickets using some sort of keepalive while someone has a ticket open. Active content updating would be even better (i.e. changing the status or any other…

                  326 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    25 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                  • Better Wake-On-LAN implementation.

                    Have the K1000 send the WOL request to an Agent (on a PC that is already awake of course) on the same VLAN as the PC that you want to wake up. I need to be able to send WOL packets through VPN Tunnels and across VLANs. This would be a life saver!

                    313 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      under review  ·  18 comments  ·  Wake-on-LAN  ·  Flag idea as inappropriate…  ·  Admin →
                    • Sub-Administrator Level Roles

                      Allow for a role that has access only to certain machines and the ability only to create and modify their SW distributions, but have access to shared distributions. An alternative would be allowing more than one organization to share software distributions and other resources

                      310 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        under review  ·  32 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                      • Ability to set default ticket view

                        In Service Desk under Tickets tab, I'd like the ability as an admin to set the default view so ALL technicians' active tickets are on my screen and not just the requests assigned to me. Currently, I have to weed through the active and closed tickets or view each status separately.

                        287 votes
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          20 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                        • Add multiple approvers to the K1000

                          Allow the K1000 to have multiple approvers for the the Help Desk portion. One approver is not enough for certain help desk functions.

                          278 votes
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            18 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                          • Import floor map images for tracking physical asset location

                            Ability to import floor map images and tag with asset location.

                            275 votes
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              under review  ·  13 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                            • Add ability to format ticket layout.

                              The text used in the ticket layout is too small. It would be nice if we could highlight some of the fields with bold text or larger text size. Also would like the ability to segment the tickets with horizontal lines so the ticket fields are grouped.

                              227 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                15 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                              • Ability to give MI's dependencies

                                Be able to add a task before or after an MI such as adding a task such as 'remove software x' or after MI1, install MI2 on success.

                                226 votes
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  under review  ·  14 comments  ·  Managed Install  ·  Flag idea as inappropriate…  ·  Admin →
                                • Allow scripts to deploy in a specific order

                                  I would like to have scripts deploy in a specific order just like the deploy order for Managed Installs. Also I would like to order managed installs and scripts together so that an install happens before a script runs and vice versa.

                                  222 votes
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    under review  ·  13 comments  ·  Scripting  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Smoother vnc implementation

                                    From vnc built into client, to one click ability to log into client computers, to firefox ability to launch vnc

                                    218 votes
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      under review  ·  14 comments  ·  Remote Control  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Multiple English date-time formats

                                      Thanks for implementing Locale Override for users. Can we please request expanded functionality for that in future releases? Specifically, it would be nice to have multiple English overrides (England/UK, Canada, Australia, etc). It is confusing to our international users to view ticket date/time stamps in American format. AND/OR have the date/time format in all KBOX areas based on the individual user's Windows settings, as some tabs in KBOX already are set to do for language. Thanks!

                                      215 votes
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        24 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Add Wake on LAN option to K1000 Device Inventory

                                        It would be wonderful it a WOL option would be added the K1000: Computer Inventory listing. If I see that a machine is offline I can't just click on it and send a WOL. If that was a button next to the "Force Inventory Update" or even under the "Choose Action" maybe "Choose Action --> Machine Options --> "Send WOL" That would allow the user to select multiple machines. It would save the user time from having to go to the K2000 --> Systems --> K1000 Inventory --> Labels --> Find the machine you want. Thanks.

                                        211 votes
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          planned  ·  11 comments  ·  Wake-on-LAN  ·  Flag idea as inappropriate…  ·  Admin →
                                        • HelpDesk - Ability to merge tickets from summary view

                                          The ability to merge tickets or create quick parent/child relationships from the summary view of the current view would be extremely helpful. It would save a lot of time and be easier to navigate.

                                          205 votes
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            24 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                                          ← Previous 1 3 4 5 59 60
                                          • Don't see your idea?

                                          Feedback and Knowledge Base