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Desktop Authority Customer Feedback site has moved

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  1. Templates for Kace helpdesk

    After moving from one ticketing system to Kace the one thing I miss are ticketing templates. I think it makes helpdesk support life so much easier.

    1 vote
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      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
    • 1 vote
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Extend Retention Period for database records beyond 360-days

        We'd like to see retention period extended beyond 360-days. Current corproate policies dictate that data/reports be accisble for up to 5 years. As an internal policy we go beyond for 7 years.

        1 vote
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Better trace logging for Application Launch Elements (both User and Computer profiles)

          Currently, I find it difficult to determine why a particular element did not run from the trace files. It would be so much easier if the elements were referred to by their Description, rather than just [3/13].

          3 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Manage screensavers

            Add a specific element (or enhance an existing one) to push out a screensaver, rather than having to create registry entries. For Windows 7 and up, it should also include the option for a file/folder path if the Picture Viewer screensaver is selected.

            1 vote
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • SLTrace Errors Only Dashboard or Central Logging Area

              Would like the ability to have a single collection point of only errors from all SLTrace.html files from all clients in one section of the application. Being able to see just the errors from all systems in one location would greatly improve issue resolution times. it would also enable us to see if an admin made a misconfiguration more quickly. having this type of data in one searchable location would be so much more useful. it would allow us to be more proactive than reactive. Details such as Computername, Elelement that failed, Details of Error. Username

              2 votes
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • element search option

                Needed to quickly find all locations of specific elements such as specific file operation or specific shortcut being pushed

                1 vote
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • validation search option

                  Option to search for anything matching specific validation rules such as computer group

                  1 vote
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Prox Cards "On Connect" Timing with VDI.

                    In a virtual desktop environment when utilizing Proximity cards with Imprivata I wish DA would add the Timing "On Connect". This is really handy for a follow me desktop scenario for mapping printers and other policies based on the changing end point name. Right now we are having to use a VMware GPO which points to a vbscript that maps printers based on the zero client name.

                    1 vote
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Need to get the full screen button to work in Firefox.

                      Need to get the full screen button to work in Firefox. I've not had to the time to check all the keys in Firefox. But it works great otherwise.

                      IE has all the buttons working.

                      In Chrome 45, there is plans not to use NPAPI plugin; Java thing. Here's the link:

                      https://www.chromium.org/developers/npapi-deprecation

                      We really like Chrome, but we'll do what we have to do.

                      Thanks

                      1 vote
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Android and other SmartPhone devices - Read Only

                        We would like to see the ability to allow read-only on smart phone (android, ios, etc) devices. Our company policy is to block all external USB storage devices, however we still have the need to copy off images and videos that are too large for email from Phones and Camera's.

                        3 votes
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • SLTrace file data extraction/analysis (AKA:ChkSLTrace.hta)

                          Have a look at this post

                          http://en.community.dell.com/techcenter/endpoint-management/desktop-authority/f/4945/t/19630097

                          If Dell could develop a similar small program to allow us to quickly find where a user has last logged in by analyzing the sltrace file as this small .hta script does, it would be a god send!
                          Make it compatible with Windows 7 and up (32&64bit).
                          I would simply continue to use the current hta file but I am having problems running it on a Windows 8.1 Enterprise computer. Not sure what I am missing as others seam to be able to use it. I use this every day! I have a…

                          1 vote
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Implement Kace connections via Dell BIOS.

                            This will allow dell desktop system BIOS's to connect to dell K1000/2000 after system POST. Similar to PXE or DRAC but allows for remote reimage, package placement, BIOS updates, remote recovery, etc...

                            4 votes
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Manage Internet Explorer Compatibility view sites

                              In the Web Browser configuration element, under Windows Internet Settings there are areas to enter URL's for Restricted Sites, Trusted Sites and Local Intranet Sites. I would like to also see below this Compatibility view sites. In IE 11, it breaks many if not most enterprise applications unless the URL is entered into compatibility mode. You click the gear icon, then click Compatibility View Settings and you can add websites in there. I would love to see DA have the ability to manage this on a global scale.

                              Thank you.

                              14 votes
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Exchange 2013 support

                                I would like to see DA have the ability to connect Outlook profiles to an Exchange 2013 server. Currently it does not do that since Exchange 2013 creates a random GUID in front of @domainname for the server address. Plus Exchange 2013 requires Outlook Anywhere as they no longer support straight MAPI.

                                10 votes
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                                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                • Quarantine Windows 7/8/10

                                  Since the current Quarantine only works with Windows XP it would be nice if there was a way to quarantine Windows Windows 7/8/10 Desktop machines. Maybe the routing could be changed to force all communication through the K1000 during a quarantine action and/or all ports blocked except the ones required for the amp agent communication and remote desktop.

                                  18 votes
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                                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                  • enhance validation logic to allow ands and or's

                                    Currently there is no easy way to mix "and's" and "ors", yet a typical validation logic for us is something like "if the computer is in room 1 or 2 or 3 and the file does not exist, then install"

                                    If there was a way to nest the ands and or's or logically group them it would make life easier (currently we have to do either a rule for each room (i.e. if room1 and file does not exist, if room 2 and file does not exist, etc.) or we have to nest them (i.e. outer element is "if room…

                                    16 votes
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • validation logic to check if app is installed

                                      rather than having to do file existence/version checks, a simple test if an app is installed would be a great help

                                      7 votes
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Disable Windows 7 Aero Theme

                                        Would like to be able to force Windows 7 Basic Theme.

                                        1 vote
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →

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