KACE GO

How can we improve the KACE GO App?

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  1. Provide an app for Windows Phone 8 and Windows 8 / RT

    Provide an app for Windows Phone 8 and Windows 8 / RT with the nice and smooth user Interface like on iOS.

    210 votes
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      27 comments  ·  Flag idea as inappropriate…  ·  Admin →

      We are considering a Windows 10 Universal app but this would be a large effort that would delay all other work on K1 GO for an extended period. As such we are continuing to monitor for demand/adoption before taking this on. Please continue to vote and comment to help drive our decision.

    • Customize information shown on the ticket list

      On any of the ticket list views, give the ability to customize information shown. In our environment, the given information could be better... (ie - I don't really care/need to know what the ticket number is, yet it takes up valuable real estate on the screen) So I'd love to be able to have the "Building" there instead (ie, a Custom Field).

      Thanks!

      57 votes
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        under review  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • 47 votes
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          under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
        • Add the ability to assign a label to a machine

          We do all of our software installations via labels assigned to Managed Installations, then assign the label to a machine and force a machine inventory update. Would be great if we could assign a label to a machine, rather than assigning the machine directly to the Managed Installation. Cleanup is a bit easier that way.

          45 votes
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            under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
          • Approve tickets within K1000 GO App.

            Allowing users to approve tickets within the K1000 GO App.

            40 votes
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              4 comments  ·  Flag idea as inappropriate…  ·  Admin →

              This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

            • Send Alerts with Dell K1000 Go Mobile App

              It would be very handy if you could send alert-messages using the Dell K1000 Go Mobile App.
              Because we also work in the weekends and evening, it would be very helpfull if we could send alerts to all our devices on the network when there's a general issue. We already use this with the Dell Kace at the office, and it works very well to inform all our stores at once.

              39 votes
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                under review  ·  1 comment  ·  Mobile Device Management  ·  Flag idea as inappropriate…  ·  Admin →
              • Allow Push Notifications for new tickets.

                In addition to receiving an email, we would like the app to give push notifications for new high-priority tickets submitted by users so that the on-call technician will see the notification on their phone off hours. We were told in our demo it would do this and are now being told that only works for monitoring.

                34 votes
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Auto Refresh Support Desk Ticket Queue

                  I've brought my iPad into the office hoping to get a window of incoming tickets on my desk. This works, but I have to manually refresh when I think of it. Auto refresh, possibly with an indicator showing which messages I've looked at would be awesome!

                  34 votes
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                    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Provide an app for the Blackberry 10 OS (or at least port the Android app over since Blackberry 10 can run most Android apps)

                    Most Android apps can be ported over to run on Blackberry 10 devices in less than an hour. A native Blackberry 10 app would be great but an Android port would work until that happens.

                    33 votes
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                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                      under review  ·  Patrick responded

                      We are still reviewing this — however it is a relatively low priority at this time, due to the current trajectory of Blackberry market share.

                    • Custom view

                      Allow for use of custom views in app. I work multiple locations and this is the only way I can separate tickets from a specific location.

                      23 votes
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                        2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • There should be a save and close button in the service desk, much like Spiceworks has.

                        Closing a ticket is very clunky at the moment. Needs smoother setup...

                        20 votes
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                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                        • Add support for other languages (German etc.)

                          It would be very fine if we could use the K1000 GO App with having the K1000 Appliance set to another language than English.

                          16 votes
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                            under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Filter Inventory by Logged on User

                            Ability to search for a machine by logged in user. We don't know the computer name that the user is on.

                            14 votes
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              under review  ·  Patrick responded

                              This is very difficult to do, given the way that information is architected in the K1000. We may implement this at a later date.

                            • Customize Notifications

                              I would love the ability to customize the notifications I receive. I am only assigned to one building, so I wouldn't want to see notifications for every ticket entered. So, this would basically be a "Only show me notifications from Custom Field X" option.

                              Thanks for the consideration.

                              12 votes
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                I have modified this idea as there were two separate requests. The first was in reference to notifications not working at all on Android which is a support issue as notifications are supported on Android devices.
                                The second request is for the ability to customize notification rules based on certain ticket criteria which we are reviewing. Thanks for the feedback!

                              • Change colour in tickets

                                Colour is showing as bright lime green. Very hard to read against light background. This should either be changed to an easier to read colour, or option to change the colour yourself.

                                This was previously closed with no detail. tickets are still very hard to read

                                10 votes
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Signature field on K1000go

                                  I would propose placing an option that displays a report with the ticket data and a field on the ticket that we were able to collect customer signature using the phone's touch or tablet as we conclude a call of a ticket.

                                  10 votes
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                                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Allow non admins to manage their tickets

                                    When you have many ticket queues setup for multiple departments. Many of the ticket owners are non admins so they can't use the app to manage their queues.

                                    The app currently has an admin category and a user category. It would be great if you could add a section for Queue Owners.

                                    9 votes
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Make KaceGO able to dial, text, copy, and call via phone

                                      We store vendor contacts, including critical support numbers, in KACE as Assets, which is one of the native Asset Types. Surprisingly, when you pull up these assets in KACE GO, and tap on their phone numbers, it opens up the iPhone / Android keyboard to edit the entry rather asking if you want to dial the number, or take another action, like SMS or copy. As it is, you cannot even copy the number, using the phone's copy functionality. You would need to copy the number manually and re-enter it in the dialer in order to call any vendor

                                      8 votes
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Remote Control

                                        The interface for devices looks great, and you can see a ton of information, but most of my techs only pull up a device to remote into it. I would like to see a "remote control" button on the device that you could assign to an external app (like the web interface) such as DameWare, RDP, etc. This may get complicated if the KBOX is outward-facing and the phone/tablet is on the internet vs. it being on a VPN or an easily routable subnet, but the initial implementation could simply pass the IP of the device on to the remote…

                                        8 votes
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                                          2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                          under review  ·  dwane_porter responded

                                          This is currently under review – is there a particular remote control product that you would want to see leveraged..Bomgar, RealVNC, RDP,, etc…

                                        • Have K1000 GO App push an alert, when a new ticket comes in for a queue.

                                          It would be nice for K1000 to give an alert when new ticket is created. Currently, you only receive alerts for tickets that are assigned to you. It would be helpful if, for example, when a new ticket was created in a queue, all people in that queue would get an alert from the app. Our help desk personnel are often away from their desk, helping out end users and doing other tasks. If they could get alerts pushed to them when they away from their computer, of new tickets that have come in, it would help us speed up…

                                          7 votes
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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