K1000 GO

How can we improve the K1000 GO App?

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  1. Would like to see more View options in K1000 Go

    At this time we are limited to seeing only tickets that have been submitted by user. (My tickets) Would like a way to see ALL tickets in a queue as an owner. (non admin)

    3 votes
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Bar code Integration for external laser reader

      The integrated K1 GO barcode reader feature is a great addition to the product and has been something we've long since needed.

      However, those who need an enterprise solution for scanning 100's of devices at a time need a device that can scan much faster, and the camera reader just isn't fast enough for some.
      What I am requesting is the ability for the K1 GO app to link up to an external bar code reader device, like this one for example:

      https://www.barcodesinc.com/honeywell/captuvo-sl62.htm

      1 vote
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • E-Mail Alerts on License Asset for Maintenance Renewals

        To have the ability to setup an E-Mail alert off the License Asset Maintenance Expiration Date field would help keeping maintenance on software from expiring.

        1 vote
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Sort by submitter

          We would like to be able to sort by submitter so we know what location has what issue as our techs travel to each location.

          3 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Include Barcode Scanning for locations

            The GO app is great. One thing that would make it better for folks who have a need to keep an accurate inventory, is to include the ability to scan barcodes to enter the location information.

            Here is what could be the workflow of updating asset inventory information via the GO app. A tech scans the Asset barcode with the GO app then selects the Location field to assign the asset to a location, and then scans the office's location barcode, which then populates in the GO app.

            3 votes
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Add the ability to update time worked in a ticket

              My company has to show the time that is worked on a ticket. We use these metrics to show that more employees are needed. Being able to update the time in the field would be most useful as I may not remember to do that once I return to the office.

              3 votes
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Show location on tickets

                Please show location on tickets!

                1 vote
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Allow Push Notifications for new tickets.

                  In addition to receiving an email, we would like the app to give push notifications for new high-priority tickets submitted by users so that the on-call technician will see the notification on their phone off hours. We were told in our demo it would do this and are now being told that only works for monitoring.

                  17 votes
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • WOL

                    WOL works wonderfully on our subnet but of course not for other offices. We do not control our router configuration and the magic packet will not be able to forward to our remote offices. So in other words WOL is only useful in the location where the KACE server is physically located.
                    It would be extremely helpful if our replication servers in the remote offices not only contained patches needed there but also had the same WOL capability as the KACE. This would eliminate the need to configure the routers and would be local to the subnet it’s needed in.

                    2 votes
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                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                    • Support for hand-held barcode scanner(s) with K1000 Go

                      We use hand-held barcode scanners from Socket Mobile for use with our Asset Tracking application. The particular model we use is the CHS 7Ci. It uses Bluetooth and works with iPhone/Android/Windows smartphones/tablets.

                      We like it because it is faster than using the smartphone camera. It is also more precise when trying to scan a barcode that is next to another barcode (very hard or impossible in some cases using the smartphone camera).

                      We would like to see something like this supported with the KACE solution.

                      4 votes
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                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                      • sort by Custom Field

                        I would like to be able to sort by a custom field that I created.

                        3 votes
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Copy/Paste device info

                          Sometimes I need to get the serial number/service tag, or computer name, or IP address from a device inventory item for another app. It would be very beneficial to be able and copy/paste a 10-15+ long digit instead of by hand.

                          1 vote
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • 3 votes
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • View Device Created date on K1000 Go

                              I'd like to see original date a Device checked (created) in to the K1000, this is my method of verification a new device(PC or Mac) assigned to a user has checked in. Only 4 fields are available on the K1000 go app: Name-OS-User-Last Sync.
                              thank you

                              1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Unassigned Tickets count is not updating

                                Service Desk Summary page shows "Unassigned Tickets" = 0.

                                If a new ticket comes in, that number doesn't change. Pulling down that list looks like it should do a refresh, but it does nothing.

                                The only thing that seems to refresh the counts is to switch to another page and then back to Home. E.g click on the Service Desk icon it will show updated counts and then when go back to Home those updated counts will be displayed there. The problem is that if you are monitoring the Service Desk Summary for new tickets, you'll never see them.

                                Version…

                                4 votes
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Network communication choice

                                  An option that stops K1000 from communicating with a certain group of computers while they are off campus., however they still get the updates when they are connected to the local network.

                                  1 vote
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                                  • Add a 'Last Modified by:' field to the inventory and asset records

                                    Going through history looking for this information is time consuming. Should be able to view the Inventory/Asset Record to see who last modified it

                                    2 votes
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Ticket System Date Not Functioning

                                      Here’s a screen capture of what I see… Notice that there are dates, like the last week of January, that I cannot select from the calendar due to the Save / Apply Changes bar being in the way. I tried zooming in and out to see if this would help, but there were still dates that I cannot access. I also tried selecting a “wrong” date and then modifying the date by typing in the Date field. The field does not allow me to key in a date. I also tried moving the calendar to February, but I still cannot…

                                      3 votes
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                                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Allow custom fields based upon select queries.

                                        We have a required custom field listing locations that gets its values using a query select statement. This field does not appear in the queue on the GO app so we are unable to create tickets. If we make the field not required, it still doesn't appear but tickets can be created.

                                        I've attached a pdf file containing our select statement.

                                        25 votes
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                                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                        • wondering if we can get some patch downloads for Linux machines in K1000

                                          It will be nice to patch my Linuxs Operating system in the K1000

                                          0 votes
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