K1000 GO

How can we improve the K1000 GO App?

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  1. Sort by submitter

    We would like to be able to sort by submitter so we know what location has what issue as our techs travel to each location.

    3 votes
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Include Barcode Scanning for locations

      The GO app is great. One thing that would make it better for folks who have a need to keep an accurate inventory, is to include the ability to scan barcodes to enter the location information.

      Here is what could be the workflow of updating asset inventory information via the GO app. A tech scans the Asset barcode with the GO app then selects the Location field to assign the asset to a location, and then scans the office's location barcode, which then populates in the GO app.

      3 votes
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Add the ability to update time worked in a ticket

        My company has to show the time that is worked on a ticket. We use these metrics to show that more employees are needed. Being able to update the time in the field would be most useful as I may not remember to do that once I return to the office.

        3 votes
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Show location on tickets

          Please show location on tickets!

          1 vote
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          • WOL

            WOL works wonderfully on our subnet but of course not for other offices. We do not control our router configuration and the magic packet will not be able to forward to our remote offices. So in other words WOL is only useful in the location where the KACE server is physically located.
            It would be extremely helpful if our replication servers in the remote offices not only contained patches needed there but also had the same WOL capability as the KACE. This would eliminate the need to configure the routers and would be local to the subnet it’s needed in.

            2 votes
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              1 comment  ·  Flag idea as inappropriate…  ·  Admin →
            • sort by Custom Field

              I would like to be able to sort by a custom field that I created.

              3 votes
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              • Support for hand-held barcode scanner(s) with K1000 Go

                We use hand-held barcode scanners from Socket Mobile for use with our Asset Tracking application. The particular model we use is the CHS 7Ci. It uses Bluetooth and works with iPhone/Android/Windows smartphones/tablets.

                We like it because it is faster than using the smartphone camera. It is also more precise when trying to scan a barcode that is next to another barcode (very hard or impossible in some cases using the smartphone camera).

                We would like to see something like this supported with the KACE solution.

                4 votes
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                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                • Allow Push Notifications for new tickets.

                  In addition to receiving an email, we would like the app to give push notifications for new high-priority tickets submitted by users so that the on-call technician will see the notification on their phone off hours. We were told in our demo it would do this and are now being told that only works for monitoring.

                  17 votes
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                  • Copy/Paste device info

                    Sometimes I need to get the serial number/service tag, or computer name, or IP address from a device inventory item for another app. It would be very beneficial to be able and copy/paste a 10-15+ long digit instead of by hand.

                    1 vote
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                    • 3 votes
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • View Device Created date on K1000 Go

                        I'd like to see original date a Device checked (created) in to the K1000, this is my method of verification a new device(PC or Mac) assigned to a user has checked in. Only 4 fields are available on the K1000 go app: Name-OS-User-Last Sync.
                        thank you

                        1 vote
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                        • Network communication choice

                          An option that stops K1000 from communicating with a certain group of computers while they are off campus., however they still get the updates when they are connected to the local network.

                          1 vote
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                          • Add a 'Last Modified by:' field to the inventory and asset records

                            Going through history looking for this information is time consuming. Should be able to view the Inventory/Asset Record to see who last modified it

                            2 votes
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                            • Unassigned Tickets count is not updating

                              Service Desk Summary page shows "Unassigned Tickets" = 0.

                              If a new ticket comes in, that number doesn't change. Pulling down that list looks like it should do a refresh, but it does nothing.

                              The only thing that seems to refresh the counts is to switch to another page and then back to Home. E.g click on the Service Desk icon it will show updated counts and then when go back to Home those updated counts will be displayed there. The problem is that if you are monitoring the Service Desk Summary for new tickets, you'll never see them.

                              Version…

                              4 votes
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Ticket System Date Not Functioning

                                Here’s a screen capture of what I see… Notice that there are dates, like the last week of January, that I cannot select from the calendar due to the Save / Apply Changes bar being in the way. I tried zooming in and out to see if this would help, but there were still dates that I cannot access. I also tried selecting a “wrong” date and then modifying the date by typing in the Date field. The field does not allow me to key in a date. I also tried moving the calendar to February, but I still cannot…

                                3 votes
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                                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                • wondering if we can get some patch downloads for Linux machines in K1000

                                  It will be nice to patch my Linuxs Operating system in the K1000

                                  0 votes
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                                  • Allow for Custom Views on Mobile App

                                    Allow for Custom Views on Mobile App

                                    2 votes
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                                    • Allow custom fields based upon select queries.

                                      We have a required custom field listing locations that gets its values using a query select statement. This field does not appear in the queue on the GO app so we are unable to create tickets. If we make the field not required, it still doesn't appear but tickets can be created.

                                      I've attached a pdf file containing our select statement.

                                      25 votes
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                                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Allow non admins to manage their tickets

                                        When you have many ticket queues setup for multiple departments. Many of the ticket owners are non admins so they can't use the app to manage their queues.

                                        The app currently has an admin category and a user category. It would be great if you could add a section for Queue Owners.

                                        9 votes
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Custom view

                                          Allow for use of custom views in app. I work multiple locations and this is the only way I can separate tickets from a specific location.

                                          19 votes
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                                            2 comments  ·  Flag idea as inappropriate…  ·  Admin →
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