KACE GO

How can we improve the KACE GO App?

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. iPhone X resolution support with FaceID authentication

    The app just got updated on 11/15/17 but did not come with iPhone X resolution support. It would also be nice to have FaceID authentication after I have logged in once manually.

    3 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • 1 vote
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Allow Kace Go App to be customized for End User deployment

        Our company has the need to deploy the Kace Go app to our Mobile iOS and Android User community. However, we can not deploy the app to the average end user due to the robust functionality the Kace Go app provides. We request that there be a way to customize the Kace Go app through the K1000 possibly by User Account. I believe you can currently Enable and Disable User access to the Kace Go App under - Settings>Users> "Mobile Device Access" Checkbox. For Example; Would it be possible to control the functionality of the App through the K1000 User…

        1 vote
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Devices Change

          In KACE you can go to Inventory > Devices, then choose your device and if there are any changes under category like software you can click on Changes. This would be a great help when i go to a Users desk and pull the changes they have made on my phone to trouble shoot the issue.

          1 vote
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • GO App update broke the ability to save.

            GO App update broke the ability to save on Samsung Galaxy S7, Please

            1 vote
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Have K1000 GO App push an alert, when a new ticket comes in for a queue.

              It would be nice for K1000 to give an alert when new ticket is created. Currently, you only receive alerts for tickets that are assigned to you. It would be helpful if, for example, when a new ticket was created in a queue, all people in that queue would get an alert from the app. Our help desk personnel are often away from their desk, helping out end users and doing other tasks. If they could get alerts pushed to them when they away from their computer, of new tickets that have come in, it would help us speed up…

              6 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • See submitter in ticket list

                It only shows owner of the tickets. I would like to see the submitter as well just like an email. Being able to sort by submitter would be a plus as well. All our help desk users complain about this since we service multiple stores.

                3 votes
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Bar code Integration for external laser reader

                  The integrated K1 GO barcode reader feature is a great addition to the product and has been something we've long since needed.

                  However, those who need an enterprise solution for scanning 100's of devices at a time need a device that can scan much faster, and the camera reader just isn't fast enough for some.
                  What I am requesting is the ability for the K1 GO app to link up to an external bar code reader device, like this one for example:

                  https://www.barcodesinc.com/honeywell/captuvo-sl62.htm

                  1 vote
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • E-Mail Alerts on License Asset for Maintenance Renewals

                    To have the ability to setup an E-Mail alert off the License Asset Maintenance Expiration Date field would help keeping maintenance on software from expiring.

                    1 vote
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Would like to see more View options in K1000 Go

                      At this time we are limited to seeing only tickets that have been submitted by user. (My tickets) Would like a way to see ALL tickets in a queue as an owner. (non admin)

                      3 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Sort by submitter

                        We would like to be able to sort by submitter so we know what location has what issue as our techs travel to each location.

                        3 votes
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Include Barcode Scanning for locations

                          The GO app is great. One thing that would make it better for folks who have a need to keep an accurate inventory, is to include the ability to scan barcodes to enter the location information.

                          Here is what could be the workflow of updating asset inventory information via the GO app. A tech scans the Asset barcode with the GO app then selects the Location field to assign the asset to a location, and then scans the office's location barcode, which then populates in the GO app.

                          4 votes
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Add the ability to update time worked in a ticket

                            My company has to show the time that is worked on a ticket. We use these metrics to show that more employees are needed. Being able to update the time in the field would be most useful as I may not remember to do that once I return to the office.

                            3 votes
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Show location on tickets

                              Please show location on tickets!

                              1 vote
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • WOL

                                WOL works wonderfully on our subnet but of course not for other offices. We do not control our router configuration and the magic packet will not be able to forward to our remote offices. So in other words WOL is only useful in the location where the KACE server is physically located.
                                It would be extremely helpful if our replication servers in the remote offices not only contained patches needed there but also had the same WOL capability as the KACE. This would eliminate the need to configure the routers and would be local to the subnet it’s needed in.

                                2 votes
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                • sort by Custom Field

                                  I would like to be able to sort by a custom field that I created.

                                  3 votes
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Support for hand-held barcode scanner(s) with K1000 Go

                                    We use hand-held barcode scanners from Socket Mobile for use with our Asset Tracking application. The particular model we use is the CHS 7Ci. It uses Bluetooth and works with iPhone/Android/Windows smartphones/tablets.

                                    We like it because it is faster than using the smartphone camera. It is also more precise when trying to scan a barcode that is next to another barcode (very hard or impossible in some cases using the smartphone camera).

                                    We would like to see something like this supported with the KACE solution.

                                    4 votes
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Allow Push Notifications for new tickets.

                                      In addition to receiving an email, we would like the app to give push notifications for new high-priority tickets submitted by users so that the on-call technician will see the notification on their phone off hours. We were told in our demo it would do this and are now being told that only works for monitoring.

                                      25 votes
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Copy/Paste device info

                                        Sometimes I need to get the serial number/service tag, or computer name, or IP address from a device inventory item for another app. It would be very beneficial to be able and copy/paste a 10-15+ long digit instead of by hand.

                                        1 vote
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 4 votes
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                          ← Previous 1 3
                                          • Don't see your idea?

                                          KACE GO

                                          Feedback and Knowledge Base