K1000 GO

How can we improve the K1000 GO App?

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  1. Approve tickets within K1000 GO App.

    Allowing users to approve tickets within the K1000 GO App.

    30 votes
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      4 comments  ·  Flag idea as inappropriate…  ·  Admin →

      This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

    • 41 votes
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        under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Provide an app for Windows Phone 8 and Windows 8 / RT

        Provide an app for Windows Phone 8 and Windows 8 / RT with the nice and smooth user Interface like on iOS.

        207 votes
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          26 comments  ·  Flag idea as inappropriate…  ·  Admin →

          We are considering a Windows 10 Universal app but this would be a large effort that would delay all other work on K1 GO for an extended period. As such we are continuing to monitor for demand/adoption before taking this on. Please continue to vote and comment to help drive our decision.

        • Auto Refresh Support Desk Ticket Queue

          I've brought my iPad into the office hoping to get a window of incoming tickets on my desk. This works, but I have to manually refresh when I think of it. Auto refresh, possibly with an indicator showing which messages I've looked at would be awesome!

          31 votes
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            under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Customize Notifications

            I would love the ability to customize the notifications I receive. I am only assigned to one building, so I wouldn't want to see notifications for every ticket entered. So, this would basically be a "Only show me notifications from Custom Field X" option.

            Thanks for the consideration.

            12 votes
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →

              I have modified this idea as there were two separate requests. The first was in reference to notifications not working at all on Android which is a support issue as notifications are supported on Android devices.
              The second request is for the ability to customize notification rules based on certain ticket criteria which we are reviewing. Thanks for the feedback!

            • Customize information shown on the ticket list

              On any of the ticket list views, give the ability to customize information shown. In our environment, the given information could be better... (ie - I don't really care/need to know what the ticket number is, yet it takes up valuable real estate on the screen) So I'd love to be able to have the "Building" there instead (ie, a Custom Field).

              Thanks!

              53 votes
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                under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • The ability to add more than one attachment at a time when creating a new ticket

                Unable to add more than one attachment when creating a ticket without having to save and go back in to newly created ticket to add more attachments.

                68 votes
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                  11 comments  ·  Flag idea as inappropriate…  ·  Admin →

                  This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

                • Remote Control

                  The interface for devices looks great, and you can see a ton of information, but most of my techs only pull up a device to remote into it. I would like to see a "remote control" button on the device that you could assign to an external app (like the web interface) such as DameWare, RDP, etc. This may get complicated if the KBOX is outward-facing and the phone/tablet is on the internet vs. it being on a VPN or an easily routable subnet, but the initial implementation could simply pass the IP of the device on to the remote…

                  5 votes
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                    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    under review  ·  dwane_porterdwane_porter responded

                    This is currently under review – is there a particular remote control product that you would want to see leveraged..Bomgar, RealVNC, RDP,, etc…

                  • There should be a save and close button in the service desk, much like Spiceworks has.

                    Closing a ticket is very clunky at the moment. Needs smoother setup...

                    20 votes
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                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                    • Send Alerts with Dell K1000 Go Mobile App

                      It would be very handy if you could send alert-messages using the Dell K1000 Go Mobile App.
                      Because we also work in the weekends and evening, it would be very helpfull if we could send alerts to all our devices on the network when there's a general issue. We already use this with the Dell Kace at the office, and it works very well to inform all our stores at once.

                      30 votes
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                        under review  ·  0 comments  ·  Mobile Device Management  ·  Flag idea as inappropriate…  ·  Admin →
                      • Add the option to sort by last sync in Inventory screen

                        data already shows on the main inventory list, along with machine name and logged in user, it's just not a selectable option for sorting

                        3 votes
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                          under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                        • Filter Inventory by Logged on User

                          Ability to search for a machine by logged in user. We don't know the computer name that the user is on.

                          11 votes
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            under review  ·  PatrickPatrick responded

                            This is very difficult to do, given the way that information is architected in the K1000. We may implement this at a later date.

                          • Add support for other languages (German etc.)

                            It would be very fine if we could use the K1000 GO App with having the K1000 Appliance set to another language than English.

                            13 votes
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                              under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Provide an app for the Blackberry 10 OS (or at least port the Android app over since Blackberry 10 can run most Android apps)

                              Most Android apps can be ported over to run on Blackberry 10 devices in less than an hour. A native Blackberry 10 app would be great but an Android port would work until that happens.

                              33 votes
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                                1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                under review  ·  PatrickPatrick responded

                                We are still reviewing this — however it is a relatively low priority at this time, due to the current trajectory of Blackberry market share.

                              • Add the ability to assign a label to a machine

                                We do all of our software installations via labels assigned to Managed Installations, then assign the label to a machine and force a machine inventory update. Would be great if we could assign a label to a machine, rather than assigning the machine directly to the Managed Installation. Cleanup is a bit easier that way.

                                41 votes
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                                  under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                • Increase app functionality

                                  I feel behind with the Kace app, I think it needs some improvement.

                                  One area, the service desk, when viewing open tickets, I don't have the ability to decide what information I see. For example, when viewing a list of tickets, I currently see I am the owner (when I'm interested in the submitter), when I'm looking for a ticket that may have been opened by a company executive.

                                  0 votes
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                                    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Emergency Controls for the K1000 mobile

                                    The K1000 mobile it designed for Kbox administrators, it would be nice to have an emergency page. The ability to restart server or tether Kace to the appliance, start or update ticket, that way an administrator would know that he had Kace support in his pocket when ever he needed them.

                                    1 vote
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                                      under review  ·  0 comments  ·  Remote Control  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Button for New Ticket Department selection instead of Drop Down

                                      A more visually pleasing appearance for non technical users. Using a button for each department when creating a new help desk ticket instead of a dropdown pick list

                                      1 vote
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                                        under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • a print function in the Android K1000 Go App

                                        I have Android KitKat 4.4.4, and with the free app 'Lets Print Droid,' I have the ability to print to windows and cups network printers. It would be nice if K1000 Go App had a print function so that I could print tickets from my phone.

                                        1 vote
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                                          under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Offline Alerts

                                          I love how we can setup Monitoring Alerts to be pushed to the K1000 go app.

                                          It would be great to receive a push notification if a Monitored Computers goes offline.

                                          3 votes
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                                            under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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