KACE GO

How can we improve the KACE GO App?

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  1. View and edit Asset Records

    The ability to see and edit the asset record attached to the computer record from within the mobile app

    86 votes
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      7 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • 57 votes
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        completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
      • "Add Work" from the iOS app

        The iOS app does not have the option to "Add Work" to service desk tickets (only Add Comment).

        55 votes
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          11 comments  ·  Flag idea as inappropriate…  ·  Admin →
          completed  ·  Nick BuonpastoreNick Buonpastore responded

          This feature has been added for version 2.3 which will be available for iOS this week.

        • Allow us to move tickets from one queue to another

          Currently you can't move a ticket between queues, and our ticketing system completely relies on that (tier 1, tier 2, etc).

          39 votes
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            3 comments  ·  Flag idea as inappropriate…  ·  Admin →
            completed  ·  Nick BuonpastoreNick Buonpastore responded

            This feature is available in version 2.3 which is currently available for Android and will be available for iOS this week.

          • Ability to update all ticket fields

            Add the ability to set all ticket fields in the app (submitter, asset, custom fields)

            30 votes
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              completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
            • Allow users to access K1000 Go

              Allow users to access K1000 go. This app works great for admin use but I have a lot of users who would find this beneficial to be able to put in a ticket from their phone or tablet. Seems like this would be fairly easy to do. Basically restrict parts of the app to the users and grant full access to admins.

              28 votes
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                2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                completed  ·  PatrickPatrick responded

                This has been implemented in our v2.0 release, now available on both app stores. Note that you need to be running K1000 v6.0 in order for this to work. This K1000 release will be available shortly.

              • Allow custom fields based upon select queries.

                We have a required custom field listing locations that gets its values using a query select statement. This field does not appear in the queue on the GO app so we are unable to create tickets. If we make the field not required, it still doesn't appear but tickets can be created.

                I've attached a pdf file containing our select statement.

                25 votes
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                  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Attachments in Tickets

                  The ability to use the phone's camera to take a picture and attach it to a ticket

                  19 votes
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                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                    completed  ·  PatrickPatrick responded

                    This has been implemented in our v2.0 release, now available on both app stores. Note that you need to be running K1000 v6.0 in order for this to work. This K1000 release will be available shortly.

                  • Owners only comments

                    Add the ability to enter owners only comments.

                    16 votes
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      completed  ·  Nick BuonpastoreNick Buonpastore responded

                      This feature is available in version 2.3 which is currently available for Android and will be available for iOS this week.

                    • Fix passcode lockout, review Android Life Cycle procedures

                      Because of the way the Android activity lifecycle works, rotating the screen resets many variables. This is something you need to take into account with the passcode. By conceptual design, if you enter the passcode incorrectly two times, you should only be able to enter it incorrectly once. With the current implementation, if you fail two times, all you need to do is rotate the screen to reset the counter.

                      More information on the app lifecycle can be found here: http://developer.android.com/training/basics/activity-lifecycle/index.html

                      12 votes
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                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                      • Fix viewing permissions for users to match website

                        Android application allows users to view queues that they should not be able to. This gives them access to view ticket titles, ticket numbers, and ticket queue information they should not have access to. Attempting to load the ticket gives a 403 error (pretty non-descriptive), but they shouldn't be able to get that far.

                        12 votes
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          completed  ·  PatrickPatrick responded

                          This should be completed. Please leave a comment if you are still having trouble with permissions.

                        • "Add Work" for the android app

                          The android is missint the "Add Work" feature.

                          12 votes
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            completed  ·  Nick BuonpastoreNick Buonpastore responded

                            This feature is available in version 2.3 which is currently available for Android and will be available for iOS this week.

                          • Fix 403 error when Install privileges are not given

                            On the Android app, users get a 403 error saying "Unable to contact server." when they do not have access to the 'Install' option. This error should be handled more similarly to the iOS app where it is greyed out, but produces no error message.

                            9 votes
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              completed  ·  PatrickPatrick responded

                              Should be fixed. Please leave a comment if you are still having trouble here.

                            • Honor the queue setup ticket delete option

                              Currently the K1000 GO mobile app allows you to delete tickets even if the queue configuration does not allow it. The mobile app should honor all queue configuration options.

                              9 votes
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                completed  ·  PatrickPatrick responded

                                Should be fixed. Please leave a comment here if you are still having trouble.

                              • Show fields as required in app.

                                Show fields as required in app. If a required field is not entered it gives you a permissions error.

                                7 votes
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • iOS 7 breaks the interface

                                  iOS app needs redesign for iOS 7 compatibility

                                  7 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Ability to set default queue

                                    Add the ability to set a default queue and view only the assigned/unassigned tickets of that queue.

                                    6 votes
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Please add the ability to change the requester when creating work orders

                                      Please add the ability to change the requester when creating work orders

                                      4 votes
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        completed  ·  CharlcyeCharlcye responded

                                        Hi,

                                        Thanks for your suggestion. Editing the submitter field is now enabled in K1000 GO 2.1.

                                        Cheers,
                                        Charlcye Mitchell
                                        Product Manager, K1000 GO

                                      • Change Submitter Search

                                        When clicking on the submitter currently we have to scroll through the entire user list. it would be nice to have a search field.

                                        4 votes
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                                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Editing comments before ticket is saved

                                          I can't find a way to add to a comment once the comment field is no longer active, but the ticket hasn't yet been saved. I try tapping on the text of the comment I just made, and nothing happens. I don't see any other way to do it.

                                          3 votes
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                            completed  ·  Nick BuonpastoreNick Buonpastore responded

                                            This feature is available in version 2.3 which is currently available for Android and will be available for iOS this week.

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