Launch App from URL
Partially a service desk, partially a GO feature- the ability to launch the app from URL would garner more user usage of the app for mobile ticket updates. Some users use email, and a link from the service desk that launches the app helps the service desk team get better responses. http://skookum.com/blog/open-an-ios-app-from-an-email/ does a nice job of exaplining from an iOS perspective; Android isn't much different.
Completed in SMA v8.0 – Generally Available 11/14/2017