KACE GO

How can we improve the KACE GO App?

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  1. Support for hand-held barcode scanner(s) with K1000 Go

    We use hand-held barcode scanners from Socket Mobile for use with our Asset Tracking application. The particular model we use is the CHS 7Ci. It uses Bluetooth and works with iPhone/Android/Windows smartphones/tablets.

    We like it because it is faster than using the smartphone camera. It is also more precise when trying to scan a barcode that is next to another barcode (very hard or impossible in some cases using the smartphone camera).

    We would like to see something like this supported with the KACE solution.

    7 votes
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      2 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Unassigned Tickets count is not updating

      Service Desk Summary page shows "Unassigned Tickets" = 0.

      If a new ticket comes in, that number doesn't change. Pulling down that list looks like it should do a refresh, but it does nothing.

      The only thing that seems to refresh the counts is to switch to another page and then back to Home. E.g click on the Service Desk icon it will show updated counts and then when go back to Home those updated counts will be displayed there. The problem is that if you are monitoring the Service Desk Summary for new tickets, you'll never see them.

      Version…

      4 votes
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Add the ability to update time worked in a ticket

        My company has to show the time that is worked on a ticket. We use these metrics to show that more employees are needed. Being able to update the time in the field would be most useful as I may not remember to do that once I return to the office.

        4 votes
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • 4 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Include Barcode Scanning for locations

            The GO app is great. One thing that would make it better for folks who have a need to keep an accurate inventory, is to include the ability to scan barcodes to enter the location information.

            Here is what could be the workflow of updating asset inventory information via the GO app. A tech scans the Asset barcode with the GO app then selects the Location field to assign the asset to a location, and then scans the office's location barcode, which then populates in the GO app.

            4 votes
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • See submitter in ticket list

              It only shows owner of the tickets. I would like to see the submitter as well just like an email. Being able to sort by submitter would be a plus as well. All our help desk users complain about this since we service multiple stores.

              4 votes
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • sort by Custom Field

                I would like to be able to sort by a custom field that I created.

                3 votes
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Add the option to sort by last sync in Inventory screen

                  data already shows on the main inventory list, along with machine name and logged in user, it's just not a selectable option for sorting

                  3 votes
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                    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                  • Ticket System Date Not Functioning

                    Here’s a screen capture of what I see… Notice that there are dates, like the last week of January, that I cannot select from the calendar due to the Save / Apply Changes bar being in the way. I tried zooming in and out to see if this would help, but there were still dates that I cannot access. I also tried selecting a “wrong” date and then modifying the date by typing in the Date field. The field does not allow me to key in a date. I also tried moving the calendar to February, but I still cannot…

                    3 votes
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                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                    • Sort by submitter

                      We would like to be able to sort by submitter so we know what location has what issue as our techs travel to each location.

                      3 votes
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • WOL

                        WOL works wonderfully on our subnet but of course not for other offices. We do not control our router configuration and the magic packet will not be able to forward to our remote offices. So in other words WOL is only useful in the location where the KACE server is physically located.
                        It would be extremely helpful if our replication servers in the remote offices not only contained patches needed there but also had the same WOL capability as the KACE. This would eliminate the need to configure the routers and would be local to the subnet it’s needed in.

                        3 votes
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                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                        • Add multiple computers to a label

                          I would like the ability to add multiple computers to a manual label from the web interface via copy and paste. A bonus would give the ability to import workstations from a spreadsheet to a manual label

                          I know the workaround though smart labels/sql but it would be nice to have an easier method.

                          3 votes
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Offline Alerts

                            I love how we can setup Monitoring Alerts to be pushed to the K1000 go app.

                            It would be great to receive a push notification if a Monitored Computers goes offline.

                            3 votes
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                              under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Would like to see more View options in K1000 Go

                              At this time we are limited to seeing only tickets that have been submitted by user. (My tickets) Would like a way to see ALL tickets in a queue as an owner. (non admin)

                              3 votes
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • iPhone X resolution support with FaceID authentication

                                The app just got updated on 11/15/17 but did not come with iPhone X resolution support. It would also be nice to have FaceID authentication after I have logged in once manually.

                                3 votes
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Users with Admin or Limited Admin's rights within the KACE GO app need the ability to view ALL categories

                                  Users with Administrator or Limited Administrator's rights within the KACE GO app need the ability to view ALL categories - NOT strictly the "User Settable". We have end-user categories and we have more specific categories only my admin users can see when assigning and/or closing tickets. My admin user's need the ability to view ALL ticket categories. I opened a Quest ticket and was informed this wasn't an option - program defect and would be worked on in future releases. See attached screen shot for reference. All User Settable categories set to "true" my admin users can see on the…

                                  2 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Add a 'Last Modified by:' field to the inventory and asset records

                                    Going through history looking for this information is time consuming. Should be able to view the Inventory/Asset Record to see who last modified it

                                    2 votes
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Allow for Custom Views on Mobile App

                                      Allow for Custom Views on Mobile App

                                      2 votes
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Filter tickets

                                        Please add a way to filter the tickets. This would be beneficial to see what tickets are open by location or by user making it easier for techs to know what all needs to be done while at a remote site.

                                        Ideas for it:
                                        Something similar to the advanced search on the SMA
                                        Saved queries as custom views. Even if the custom view could be created on the SMA and made available on the GO app would be good.

                                        2 votes
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • GO App update broke the ability to save.

                                          GO App update broke the ability to save on Samsung Galaxy S7, Please

                                          1 vote
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