KACE GO

How can we improve the KACE GO App?

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  1. Unassigned Tickets count is not updating

    Service Desk Summary page shows "Unassigned Tickets" = 0.

    If a new ticket comes in, that number doesn't change. Pulling down that list looks like it should do a refresh, but it does nothing.

    The only thing that seems to refresh the counts is to switch to another page and then back to Home. E.g click on the Service Desk icon it will show updated counts and then when go back to Home those updated counts will be displayed there. The problem is that if you are monitoring the Service Desk Summary for new tickets, you'll never see them.

    Version…

    4 votes
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Add the ability to update time worked in a ticket

      My company has to show the time that is worked on a ticket. We use these metrics to show that more employees are needed. Being able to update the time in the field would be most useful as I may not remember to do that once I return to the office.

      4 votes
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • 4 votes
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Include Barcode Scanning for locations

          The GO app is great. One thing that would make it better for folks who have a need to keep an accurate inventory, is to include the ability to scan barcodes to enter the location information.

          Here is what could be the workflow of updating asset inventory information via the GO app. A tech scans the Asset barcode with the GO app then selects the Location field to assign the asset to a location, and then scans the office's location barcode, which then populates in the GO app.

          4 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • See submitter in ticket list

            It only shows owner of the tickets. I would like to see the submitter as well just like an email. Being able to sort by submitter would be a plus as well. All our help desk users complain about this since we service multiple stores.

            4 votes
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • sort by Custom Field

              I would like to be able to sort by a custom field that I created.

              3 votes
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Add the option to sort by last sync in Inventory screen

                data already shows on the main inventory list, along with machine name and logged in user, it's just not a selectable option for sorting

                3 votes
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                  under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                • Ticket System Date Not Functioning

                  Here’s a screen capture of what I see… Notice that there are dates, like the last week of January, that I cannot select from the calendar due to the Save / Apply Changes bar being in the way. I tried zooming in and out to see if this would help, but there were still dates that I cannot access. I also tried selecting a “wrong” date and then modifying the date by typing in the Date field. The field does not allow me to key in a date. I also tried moving the calendar to February, but I still cannot…

                  3 votes
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                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                  • Sort by submitter

                    We would like to be able to sort by submitter so we know what location has what issue as our techs travel to each location.

                    3 votes
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • WOL

                      WOL works wonderfully on our subnet but of course not for other offices. We do not control our router configuration and the magic packet will not be able to forward to our remote offices. So in other words WOL is only useful in the location where the KACE server is physically located.
                      It would be extremely helpful if our replication servers in the remote offices not only contained patches needed there but also had the same WOL capability as the KACE. This would eliminate the need to configure the routers and would be local to the subnet it’s needed in.

                      3 votes
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                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                      • Offline Alerts

                        I love how we can setup Monitoring Alerts to be pushed to the K1000 go app.

                        It would be great to receive a push notification if a Monitored Computers goes offline.

                        3 votes
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                          under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Would like to see more View options in K1000 Go

                          At this time we are limited to seeing only tickets that have been submitted by user. (My tickets) Would like a way to see ALL tickets in a queue as an owner. (non admin)

                          3 votes
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • iPhone X resolution support with FaceID authentication

                            The app just got updated on 11/15/17 but did not come with iPhone X resolution support. It would also be nice to have FaceID authentication after I have logged in once manually.

                            3 votes
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Add a 'Last Modified by:' field to the inventory and asset records

                              Going through history looking for this information is time consuming. Should be able to view the Inventory/Asset Record to see who last modified it

                              2 votes
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Allow for Custom Views on Mobile App

                                Allow for Custom Views on Mobile App

                                2 votes
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • GO App update broke the ability to save.

                                  GO App update broke the ability to save on Samsung Galaxy S7, Please

                                  1 vote
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Copy/Paste device info

                                    Sometimes I need to get the serial number/service tag, or computer name, or IP address from a device inventory item for another app. It would be very beneficial to be able and copy/paste a 10-15+ long digit instead of by hand.

                                    1 vote
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Allow Kace Go App to be customized for End User deployment

                                      Our company has the need to deploy the Kace Go app to our Mobile iOS and Android User community. However, we can not deploy the app to the average end user due to the robust functionality the Kace Go app provides. We request that there be a way to customize the Kace Go app through the K1000 possibly by User Account. I believe you can currently Enable and Disable User access to the Kace Go App under - Settings>Users> "Mobile Device Access" Checkbox. For Example; Would it be possible to control the functionality of the App through the K1000 User…

                                      1 vote
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                                      • 1 vote
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • a print function in the Android K1000 Go App

                                          I have Android KitKat 4.4.4, and with the free app 'Lets Print Droid,' I have the ability to print to windows and cups network printers. It would be nice if K1000 Go App had a print function so that I could print tickets from my phone.

                                          1 vote
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                                            under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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