KACE GO

How can we improve the KACE GO App?

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  1. Copy/Paste device info

    Sometimes I need to get the serial number/service tag, or computer name, or IP address from a device inventory item for another app. It would be very beneficial to be able and copy/paste a 10-15+ long digit instead of by hand.

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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Allow Kace Go App to be customized for End User deployment

      Our company has the need to deploy the Kace Go app to our Mobile iOS and Android User community. However, we can not deploy the app to the average end user due to the robust functionality the Kace Go app provides. We request that there be a way to customize the Kace Go app through the K1000 possibly by User Account. I believe you can currently Enable and Disable User access to the Kace Go App under - Settings>Users> "Mobile Device Access" Checkbox. For Example; Would it be possible to control the functionality of the App through the K1000 User…

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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • a print function in the Android K1000 Go App

          I have Android KitKat 4.4.4, and with the free app 'Lets Print Droid,' I have the ability to print to windows and cups network printers. It would be nice if K1000 Go App had a print function so that I could print tickets from my phone.

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            under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • View Device Created date on K1000 Go

            I'd like to see original date a Device checked (created) in to the K1000, this is my method of verification a new device(PC or Mac) assigned to a user has checked in. Only 4 fields are available on the K1000 go app: Name-OS-User-Last Sync.
            thank you

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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Network communication choice

              An option that stops K1000 from communicating with a certain group of computers while they are off campus., however they still get the updates when they are connected to the local network.

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              • Devices Change

                In KACE you can go to Inventory > Devices, then choose your device and if there are any changes under category like software you can click on Changes. This would be a great help when i go to a Users desk and pull the changes they have made on my phone to trouble shoot the issue.

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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Button for New Ticket Department selection instead of Drop Down

                  A more visually pleasing appearance for non technical users. Using a button for each department when creating a new help desk ticket instead of a dropdown pick list

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                    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • E-Mail Alerts on License Asset for Maintenance Renewals

                    To have the ability to setup an E-Mail alert off the License Asset Maintenance Expiration Date field would help keeping maintenance on software from expiring.

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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Bar code Integration for external laser reader

                      The integrated K1 GO barcode reader feature is a great addition to the product and has been something we've long since needed.

                      However, those who need an enterprise solution for scanning 100's of devices at a time need a device that can scan much faster, and the camera reader just isn't fast enough for some.
                      What I am requesting is the ability for the K1 GO app to link up to an external bar code reader device, like this one for example:

                      https://www.barcodesinc.com/honeywell/captuvo-sl62.htm

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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Emergency Controls for the K1000 mobile

                        The K1000 mobile it designed for Kbox administrators, it would be nice to have an emergency page. The ability to restart server or tether Kace to the appliance, start or update ticket, that way an administrator would know that he had Kace support in his pocket when ever he needed them.

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                          under review  ·  0 comments  ·  Remote Control  ·  Flag idea as inappropriate…  ·  Admin →
                        • Show location on tickets

                          Please show location on tickets!

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                          • wondering if we can get some patch downloads for Linux machines in K1000

                            It will be nice to patch my Linuxs Operating system in the K1000

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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Increase app functionality

                              I feel behind with the Kace app, I think it needs some improvement.

                              One area, the service desk, when viewing open tickets, I don't have the ability to decide what information I see. For example, when viewing a list of tickets, I currently see I am the owner (when I'm interested in the submitter), when I'm looking for a ticket that may have been opened by a company executive.

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                                under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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