KACE GO

How can we improve the KACE GO App?

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  1. Provide an app for Windows Phone 8 and Windows 8 / RT

    Provide an app for Windows Phone 8 and Windows 8 / RT with the nice and smooth user Interface like on iOS.

    213 votes
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      27 comments  ·  Flag idea as inappropriate…  ·  Admin →

      We are considering a Windows 10 Universal app but this would be a large effort that would delay all other work on K1 GO for an extended period. As such we are continuing to monitor for demand/adoption before taking this on. Please continue to vote and comment to help drive our decision.

    • Include Barcode Scanning Feature with K1000 Go App

      We would like to see a barcode scanner for the K1000 GO App, which would utilize a mobile device's camera to scan a barcode - the barcode info would then pull up the inventory/asset information in the app.

      We'd like to be able to type the barcode number (asset tag #) as a field in a specific Asset Type.

      193 votes
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        17 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
        started  ·  Nick BuonpastoreNick Buonpastore responded

        Thank you all for your comments and feedback – This feature is planned for an upcoming release.

      • The ability to add more than one attachment at a time when creating a new ticket

        Unable to add more than one attachment when creating a ticket without having to save and go back in to newly created ticket to add more attachments.

        74 votes
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          11 comments  ·  Flag idea as inappropriate…  ·  Admin →

          This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

        • Customize information shown on the ticket list

          On any of the ticket list views, give the ability to customize information shown. In our environment, the given information could be better... (ie - I don't really care/need to know what the ticket number is, yet it takes up valuable real estate on the screen) So I'd love to be able to have the "Building" there instead (ie, a Custom Field).

          Thanks!

          54 votes
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            under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Add the ability to assign a label to a machine

            We do all of our software installations via labels assigned to Managed Installations, then assign the label to a machine and force a machine inventory update. Would be great if we could assign a label to a machine, rather than assigning the machine directly to the Managed Installation. Cleanup is a bit easier that way.

            42 votes
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              under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
            • 41 votes
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                under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
              • Approve tickets within K1000 GO App.

                Allowing users to approve tickets within the K1000 GO App.

                39 votes
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                  4 comments  ·  Flag idea as inappropriate…  ·  Admin →

                  This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

                • Send Alerts with Dell K1000 Go Mobile App

                  It would be very handy if you could send alert-messages using the Dell K1000 Go Mobile App.
                  Because we also work in the weekends and evening, it would be very helpfull if we could send alerts to all our devices on the network when there's a general issue. We already use this with the Dell Kace at the office, and it works very well to inform all our stores at once.

                  35 votes
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                    under review  ·  0 comments  ·  Mobile Device Management  ·  Flag idea as inappropriate…  ·  Admin →
                  • Provide an app for the Blackberry 10 OS (or at least port the Android app over since Blackberry 10 can run most Android apps)

                    Most Android apps can be ported over to run on Blackberry 10 devices in less than an hour. A native Blackberry 10 app would be great but an Android port would work until that happens.

                    33 votes
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                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                      under review  ·  PatrickPatrick responded

                      We are still reviewing this — however it is a relatively low priority at this time, due to the current trajectory of Blackberry market share.

                    • Auto Refresh Support Desk Ticket Queue

                      I've brought my iPad into the office hoping to get a window of incoming tickets on my desk. This works, but I have to manually refresh when I think of it. Auto refresh, possibly with an indicator showing which messages I've looked at would be awesome!

                      31 votes
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                        under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Custom view

                        Allow for use of custom views in app. I work multiple locations and this is the only way I can separate tickets from a specific location.

                        22 votes
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                          2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • There should be a save and close button in the service desk, much like Spiceworks has.

                          Closing a ticket is very clunky at the moment. Needs smoother setup...

                          20 votes
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                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                          • Allow Push Notifications for new tickets.

                            In addition to receiving an email, we would like the app to give push notifications for new high-priority tickets submitted by users so that the on-call technician will see the notification on their phone off hours. We were told in our demo it would do this and are now being told that only works for monitoring.

                            19 votes
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Launch App from URL

                              Partially a service desk, partially a GO feature- the ability to launch the app from URL would garner more user usage of the app for mobile ticket updates. Some users use email, and a link from the service desk that launches the app helps the service desk team get better responses. http://skookum.com/blog/open-an-ios-app-from-an-email/ does a nice job of exaplining from an iOS perspective; Android isn't much different.

                              16 votes
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Kb-articles no markdown format

                                If you create kb-artikles using markdown format, the K1000 Go App show the "edit text" not the "markdonw formatted text".

                                16 votes
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                                  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  under review  ·  dwane_porterdwane_porter responded

                                  This is under review – I will have engineering look into what need to be done to allow this functionality/support.

                                • Add support for other languages (German etc.)

                                  It would be very fine if we could use the K1000 GO App with having the K1000 Appliance set to another language than English.

                                  13 votes
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                                    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Customize Notifications

                                    I would love the ability to customize the notifications I receive. I am only assigned to one building, so I wouldn't want to see notifications for every ticket entered. So, this would basically be a "Only show me notifications from Custom Field X" option.

                                    Thanks for the consideration.

                                    12 votes
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                      I have modified this idea as there were two separate requests. The first was in reference to notifications not working at all on Android which is a support issue as notifications are supported on Android devices.
                                      The second request is for the ability to customize notification rules based on certain ticket criteria which we are reviewing. Thanks for the feedback!

                                    • Filter Inventory by Logged on User

                                      Ability to search for a machine by logged in user. We don't know the computer name that the user is on.

                                      11 votes
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        under review  ·  PatrickPatrick responded

                                        This is very difficult to do, given the way that information is architected in the K1000. We may implement this at a later date.

                                      • Change colour in tickets

                                        Colour is showing as bright lime green. Very hard to read against light background. This should either be changed to an easier to read colour, or option to change the colour yourself.

                                        This was previously closed with no detail. tickets are still very hard to read

                                        10 votes
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Signature field on K1000go

                                          I would propose placing an option that displays a report with the ticket data and a field on the ticket that we were able to collect customer signature using the phone's touch or tablet as we conclude a call of a ticket.

                                          10 votes
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                                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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