KACE GO

How can we improve the KACE GO App?

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  1. Automatically Input Scanned Barcode Information into Name Field

    When you scan a barcode with the app it allows you to create a new asset but it doesn't input that data into the 'Name' field. You have to put it in manually which defeats the purpose of really using the app to create a new record.

    12 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add Ability To Change "Asset Status" in Kace Go App

    Requesting ability to change "asset status" in Kace Go App.

    13 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Kace 1000 Ticket Information

    Currently Kace 1000 Helpdesk tickets will display under submitter :

    email
    Work Phone
    Mobile Phone
    Location

    However KBox pulls more information from LDAP such as Department and Title for example. I would like to see these as hard fields and not as select fields as with the current submitter area. Attached is current submitter sample and the contact sample.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. RFID/NFC scanning ability

    It would be nice to scan a RFID tag with Kace Go.

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Make Inventory Easier with adding option for Bluetooth Scanner

    The K1000 Go app scanning function does not work well. Our company would benefit by using the Kace Go app with the option to use an external hand-held barcode scanner. This will allow us to scan items easier on hard to reach areas and rounded surfaces. It will make it easier for our team to complete our inventory process in a timely manner instead of fighting to scan an asset tag for minutes with a phone when it will take seconds with a barcode scanner. We are not looking to purchase another product if Kace can add this enhancement.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Using KACE Go attach an image directly to an Asset

    Open and asset in the KACE GO App and take a picture of the device, which attaches directly to the asset.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Scan a barcode to create a ticket for that device

    Have the ability for users to scan a device via barcode scanner and create a ticket for that device. This should work on all asset types.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Allow Push Notifications for new tickets.

    In addition to receiving an email, we would like the app to give push notifications for new high-priority tickets submitted by users so that the on-call technician will see the notification on their phone off hours. We were told in our demo it would do this and are now being told that only works for monitoring.

    45 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. E-Mail Alerts on License Asset for Maintenance Renewals

    To have the ability to setup an E-Mail alert off the License Asset Maintenance Expiration Date field would help keeping maintenance on software from expiring.

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Support for hand-held barcode scanner(s) with K1000 Go

    We use hand-held barcode scanners from Socket Mobile for use with our Asset Tracking application. The particular model we use is the CHS 7Ci. It uses Bluetooth and works with iPhone/Android/Windows smartphones/tablets.

    We like it because it is faster than using the smartphone camera. It is also more precise when trying to scan a barcode that is next to another barcode (very hard or impossible in some cases using the smartphone camera).

    We would like to see something like this supported with the KACE solution.

    13 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Custom view

    Allow for use of custom views in app. I work multiple locations and this is the only way I can separate tickets from a specific location.

    23 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Approve tickets within K1000 GO App.

    Allowing users to approve tickets within the K1000 GO App.

    42 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →

    This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

  13. Signature field on K1000go

    I would propose placing an option that displays a report with the ticket data and a field on the ticket that we were able to collect customer signature using the phone's touch or tablet as we conclude a call of a ticket.

    12 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  14. Auto Refresh Support Desk Ticket Queue

    I've brought my iPad into the office hoping to get a window of incoming tickets on my desk. This works, but I have to manually refresh when I think of it. Auto refresh, possibly with an indicator showing which messages I've looked at would be awesome!

    33 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Add support for other languages (German etc.)

    It would be very fine if we could use the K1000 GO App with having the K1000 Appliance set to another language than English.

    21 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add the ability to assign a label to a machine

    We do all of our software installations via labels assigned to Managed Installations, then assign the label to a machine and force a machine inventory update. Would be great if we could assign a label to a machine, rather than assigning the machine directly to the Managed Installation. Cleanup is a bit easier that way.

    51 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  17. Remove ability to edit asset types in app

    Remove the ability to click the arrow in the circle next to an asset field to modify that asset type. This shouldn't be available on the app and has led to inadvertent modification by field techs. Streamline the app to only allow the asset info to be changed, not the asset type itself.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Users with Admin or Limited Admin's rights within the KACE GO app need the ability to view ALL categories

    Users with Administrator or Limited Administrator's rights within the KACE GO app need the ability to view ALL categories - NOT strictly the "User Settable". We have end-user categories and we have more specific categories only my admin users can see when assigning and/or closing tickets. My admin user's need the ability to view ALL ticket categories. I opened a Quest ticket and was informed this wasn't an option - program defect and would be worked on in future releases. See attached screen shot for reference. All User Settable categories set to "true" my admin users can see on the…

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add asset type other than Device from scan new barcode

    Currently when in Kace Go, after scanning barcode and an asset is not found, we have the option of creating a new asset or adding barcode to an asset. We select Create New Asset, but the only asset type available is Device. We need to be able to create an asset type other than Device.

    4 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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