KACE GO

  1. Add a universal search as in the web appliance

    Right now in the web application, we are able to use the universal search to look up a device by a custom asset tag with a five digit identifier. It would help greatly if you could search like this on the app (Enter the 5 digit asset tag number and have the machine assigned to that number pulled up.) as it is not always feasible to turn users' computers upside down and contort a smartphone/tablet to read the barcode of a monitor.

    1 vote
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  2. View Computer Labels

    Please add the ability to see the labels a device is part of.

    3 votes
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  3. Automatically Input Scanned Barcode Information into Name Field

    When you scan a barcode with the app it allows you to create a new asset but it doesn't input that data into the 'Name' field. You have to put it in manually which defeats the purpose of really using the app to create a new record.

    12 votes
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  4. Kace 1000 Ticket Information

    Currently Kace 1000 Helpdesk tickets will display under submitter :

    email
    Work Phone
    Mobile Phone
    Location

    However KBox pulls more information from LDAP such as Department and Title for example. I would like to see these as hard fields and not as select fields as with the current submitter area. Attached is current submitter sample and the contact sample.

    1 vote
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  5. RFID/NFC scanning ability

    It would be nice to scan a RFID tag with Kace Go.

    2 votes
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  6. Make Inventory Easier with adding option for Bluetooth Scanner

    The K1000 Go app scanning function does not work well. Our company would benefit by using the Kace Go app with the option to use an external hand-held barcode scanner. This will allow us to scan items easier on hard to reach areas and rounded surfaces. It will make it easier for our team to complete our inventory process in a timely manner instead of fighting to scan an asset tag for minutes with a phone when it will take seconds with a barcode scanner. We are not looking to purchase another product if Kace can add this enhancement.

    3 votes
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  7. Using KACE Go attach an image directly to an Asset

    Open and asset in the KACE GO App and take a picture of the device, which attaches directly to the asset.

    1 vote
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  8. Scan a barcode to create a ticket for that device

    Have the ability for users to scan a device via barcode scanner and create a ticket for that device. This should work on all asset types.

    1 vote
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  9. Filter tickets

    Please add a way to filter the tickets. This would be beneficial to see what tickets are open by location or by user making it easier for techs to know what all needs to be done while at a remote site.

    Ideas for it:
    Something similar to the advanced search on the SMA
    Saved queries as custom views. Even if the custom view could be created on the SMA and made available on the GO app would be good.

    7 votes
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  10. Add asset type other than Device from scan new barcode

    Currently when in Kace Go, after scanning barcode and an asset is not found, we have the option of creating a new asset or adding barcode to an asset. We select Create New Asset, but the only asset type available is Device. We need to be able to create an asset type other than Device.

    5 votes
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  11. Make KaceGO able to dial, text, copy, and call via phone

    We store vendor contacts, including critical support numbers, in KACE as Assets, which is one of the native Asset Types. Surprisingly, when you pull up these assets in KACE GO, and tap on their phone numbers, it opens up the iPhone / Android keyboard to edit the entry rather asking if you want to dial the number, or take another action, like SMS or copy. As it is, you cannot even copy the number, using the phone's copy functionality. You would need to copy the number manually and re-enter it in the dialer in order to call any vendor

    13 votes
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  12. Have K1000 GO App push an alert, when a new ticket comes in for a queue.

    It would be nice for K1000 to give an alert when new ticket is created. Currently, you only receive alerts for tickets that are assigned to you. It would be helpful if, for example, when a new ticket was created in a queue, all people in that queue would get an alert from the app. Our help desk personnel are often away from their desk, helping out end users and doing other tasks. If they could get alerts pushed to them when they away from their computer, of new tickets that have come in, it would help us speed up…

    8 votes
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  13. Allow Push Notifications for new tickets.

    In addition to receiving an email, we would like the app to give push notifications for new high-priority tickets submitted by users so that the on-call technician will see the notification on their phone off hours. We were told in our demo it would do this and are now being told that only works for monitoring.

    49 votes
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  14. E-Mail Alerts on License Asset for Maintenance Renewals

    To have the ability to setup an E-Mail alert off the License Asset Maintenance Expiration Date field would help keeping maintenance on software from expiring.

    4 votes
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  15. Support for hand-held barcode scanner(s) with K1000 Go

    We use hand-held barcode scanners from Socket Mobile for use with our Asset Tracking application. The particular model we use is the CHS 7Ci. It uses Bluetooth and works with iPhone/Android/Windows smartphones/tablets.

    We like it because it is faster than using the smartphone camera. It is also more precise when trying to scan a barcode that is next to another barcode (very hard or impossible in some cases using the smartphone camera).

    We would like to see something like this supported with the KACE solution.

    16 votes
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  16. Custom view

    Allow for use of custom views in app. I work multiple locations and this is the only way I can separate tickets from a specific location.

    23 votes
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  17. Allow non admins to manage their tickets

    When you have many ticket queues setup for multiple departments. Many of the ticket owners are non admins so they can't use the app to manage their queues.

    The app currently has an admin category and a user category. It would be great if you could add a section for Queue Owners.

    10 votes
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  18. Approve tickets within K1000 GO App.

    Allowing users to approve tickets within the K1000 GO App.

    43 votes
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    This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

  19. Signature field on K1000go

    I would propose placing an option that displays a report with the ticket data and a field on the ticket that we were able to collect customer signature using the phone's touch or tablet as we conclude a call of a ticket.

    12 votes
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  20. Change colour in tickets

    Colour is showing as bright lime green. Very hard to read against light background. This should either be changed to an easier to read colour, or option to change the colour yourself.

    This was previously closed with no detail. tickets are still very hard to read

    13 votes
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