KACE GO

  1. Add Search to Submitter field

    There is currently no option to search for a user in the submitter field in help desk section of the app.

    This would be necessary for my organization to be able to assign or change a submitter. Its not realistic for us to scroll through our entire user list with the number of users we have.

    6 votes
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  2. search/sort owner list at ticket creation

    Searching or sorting the owner list in service desk tickets would be a great feature.
    Sort by lastname or username as example.

    At the moment our owner list is a complete mess (app only).
    We can't figure out how the list is sorted.

    3 votes
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  3. Users icon

    Would be convenient to be able to view users in the KACE GO app. Have it’s own icon.

    3 votes
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  4. Add a universal search as in the web appliance

    Right now in the web application, we are able to use the universal search to look up a device by a custom asset tag with a five digit identifier. It would help greatly if you could search like this on the app (Enter the 5 digit asset tag number and have the machine assigned to that number pulled up.) as it is not always feasible to turn users' computers upside down and contort a smartphone/tablet to read the barcode of a monitor.

    1 vote
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  5. View Computer Labels

    Please add the ability to see the labels a device is part of.

    3 votes
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  6. Automatically Input Scanned Barcode Information into Name Field

    When you scan a barcode with the app it allows you to create a new asset but it doesn't input that data into the 'Name' field. You have to put it in manually which defeats the purpose of really using the app to create a new record.

    12 votes
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  7. Kace 1000 Ticket Information

    Currently Kace 1000 Helpdesk tickets will display under submitter :

    email
    Work Phone
    Mobile Phone
    Location

    However KBox pulls more information from LDAP such as Department and Title for example. I would like to see these as hard fields and not as select fields as with the current submitter area. Attached is current submitter sample and the contact sample.

    1 vote
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  8. Make Inventory Easier with adding option for Bluetooth Scanner

    The K1000 Go app scanning function does not work well. Our company would benefit by using the Kace Go app with the option to use an external hand-held barcode scanner. This will allow us to scan items easier on hard to reach areas and rounded surfaces. It will make it easier for our team to complete our inventory process in a timely manner instead of fighting to scan an asset tag for minutes with a phone when it will take seconds with a barcode scanner. We are not looking to purchase another product if Kace can add this enhancement.

    3 votes
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  9. RFID/NFC scanning ability

    It would be nice to scan a RFID tag with Kace Go.

    2 votes
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  10. Using KACE Go attach an image directly to an Asset

    Open and asset in the KACE GO App and take a picture of the device, which attaches directly to the asset.

    4 votes
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  11. Scan a barcode to create a ticket for that device

    Have the ability for users to scan a device via barcode scanner and create a ticket for that device. This should work on all asset types.

    2 votes
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  12. Add asset type other than Device from scan new barcode

    Currently when in Kace Go, after scanning barcode and an asset is not found, we have the option of creating a new asset or adding barcode to an asset. We select Create New Asset, but the only asset type available is Device. We need to be able to create an asset type other than Device.

    5 votes
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  13. Filter tickets

    Please add a way to filter the tickets. This would be beneficial to see what tickets are open by location or by user making it easier for techs to know what all needs to be done while at a remote site.

    Ideas for it:
    Something similar to the advanced search on the SMA
    Saved queries as custom views. Even if the custom view could be created on the SMA and made available on the GO app would be good.

    7 votes
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  14. Make KaceGO able to dial, text, copy, and call via phone

    We store vendor contacts, including critical support numbers, in KACE as Assets, which is one of the native Asset Types. Surprisingly, when you pull up these assets in KACE GO, and tap on their phone numbers, it opens up the iPhone / Android keyboard to edit the entry rather asking if you want to dial the number, or take another action, like SMS or copy. As it is, you cannot even copy the number, using the phone's copy functionality. You would need to copy the number manually and re-enter it in the dialer in order to call any vendor

    13 votes
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  15. Add multiple computers to a label

    I would like the ability to add multiple computers to a manual label from the web interface via copy and paste. A bonus would give the ability to import workstations from a spreadsheet to a manual label

    I know the workaround though smart labels/sql but it would be nice to have an easier method.

    7 votes
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  16. Have K1000 GO App push an alert, when a new ticket comes in for a queue.

    It would be nice for K1000 to give an alert when new ticket is created. Currently, you only receive alerts for tickets that are assigned to you. It would be helpful if, for example, when a new ticket was created in a queue, all people in that queue would get an alert from the app. Our help desk personnel are often away from their desk, helping out end users and doing other tasks. If they could get alerts pushed to them when they away from their computer, of new tickets that have come in, it would help us speed up…

    12 votes
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  17. E-Mail Alerts on License Asset for Maintenance Renewals

    To have the ability to setup an E-Mail alert off the License Asset Maintenance Expiration Date field would help keeping maintenance on software from expiring.

    7 votes
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  18. Include Barcode Scanning for locations

    The GO app is great. One thing that would make it better for folks who have a need to keep an accurate inventory, is to include the ability to scan barcodes to enter the location information.

    Here is what could be the workflow of updating asset inventory information via the GO app. A tech scans the Asset barcode with the GO app then selects the Location field to assign the asset to a location, and then scans the office's location barcode, which then populates in the GO app.

    7 votes
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  19. Support for hand-held barcode scanner(s) with K1000 Go

    We use hand-held barcode scanners from Socket Mobile for use with our Asset Tracking application. The particular model we use is the CHS 7Ci. It uses Bluetooth and works with iPhone/Android/Windows smartphones/tablets.

    We like it because it is faster than using the smartphone camera. It is also more precise when trying to scan a barcode that is next to another barcode (very hard or impossible in some cases using the smartphone camera).

    We would like to see something like this supported with the KACE solution.

    18 votes
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  20. Add the ability to update time worked in a ticket

    My company has to show the time that is worked on a ticket. We use these metrics to show that more employees are needed. Being able to update the time in the field would be most useful as I may not remember to do that once I return to the office.

    5 votes
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