70 results found
When scanning assets it would be helpful to be able to pick from a list of saved templates rather than having to input the same information each time you're performing a particular task. For example, when checking in signed out assets, I always change the same fields. If I had a template to pick from I could ensure it's done consistently.1 vote
Please as the security modules, namely:
I understand this would require API exposure on the SMA, which is already a feature request. Asking in both places as it would be a hugely beneficial to have the features added to KACE GO once approved there.3 votes
How can setting that title "my approve"
How can setting that title "my approve"
I would like customize my approve when user submit "form approvals" have been sent
but how I can customize sent "form approvals" step by step in approvals?
such as user submit "form approvals" by one approvals can look one person but another approvals can't look form until it's your turn can look form.3 votes
Android and iPhone both support dark mode. Apps on both of these can detect the OS dark mode setting and use it automatically, besides allowing a manually set dark mode. KACE itself has a dark mode (which is a user setting).
But the app doesn't have a dark mode. I would really appreciate this being an option.3 votes
Add Search to Submitter field
There is currently no option to search for a user in the submitter field in help desk section of the app.
This would be necessary for my organization to be able to assign or change a submitter. Its not realistic for us to scroll through our entire user list with the number of users we have.6 votes
search/sort owner list at ticket creation
Searching or sorting the owner list in service desk tickets would be a great feature.
Sort by lastname or username as example.
At the moment our owner list is a complete mess (app only).
We can't figure out how the list is sorted.3 votes
Would be convenient to be able to view users in the KACE GO app. Have it’s own icon.3 votes
Add a universal search as in the web appliance
Right now in the web application, we are able to use the universal search to look up a device by a custom asset tag with a five digit identifier. It would help greatly if you could search like this on the app (Enter the 5 digit asset tag number and have the machine assigned to that number pulled up.) as it is not always feasible to turn users' computers upside down and contort a smartphone/tablet to read the barcode of a monitor.1 vote
View Computer Labels
Please add the ability to see the labels a device is part of.3 votes
Automatically Input Scanned Barcode Information into Name Field
When you scan a barcode with the app it allows you to create a new asset but it doesn't input that data into the 'Name' field. You have to put it in manually which defeats the purpose of really using the app to create a new record.12 votes
Kace 1000 Ticket Information
Currently Kace 1000 Helpdesk tickets will display under submitter :
However KBox pulls more information from LDAP such as Department and Title for example. I would like to see these as hard fields and not as select fields as with the current submitter area. Attached is current submitter sample and the contact sample.1 vote
Make Inventory Easier with adding option for Bluetooth Scanner
The K1000 Go app scanning function does not work well. Our company would benefit by using the Kace Go app with the option to use an external hand-held barcode scanner. This will allow us to scan items easier on hard to reach areas and rounded surfaces. It will make it easier for our team to complete our inventory process in a timely manner instead of fighting to scan an asset tag for minutes with a phone when it will take seconds with a barcode scanner. We are not looking to purchase another product if Kace can add this enhancement.3 votes
RFID/NFC scanning ability
It would be nice to scan a RFID tag with Kace Go.2 votes
Using KACE Go attach an image directly to an Asset
Open and asset in the KACE GO App and take a picture of the device, which attaches directly to the asset.4 votes
Scan a barcode to create a ticket for that device
Have the ability for users to scan a device via barcode scanner and create a ticket for that device. This should work on all asset types.2 votes
Please add a way to filter the tickets. This would be beneficial to see what tickets are open by location or by user making it easier for techs to know what all needs to be done while at a remote site.
Ideas for it:
Something similar to the advanced search on the SMA
Saved queries as custom views. Even if the custom view could be created on the SMA and made available on the GO app would be good.9 votes
Add asset type other than Device from scan new barcode
Currently when in Kace Go, after scanning barcode and an asset is not found, we have the option of creating a new asset or adding barcode to an asset. We select Create New Asset, but the only asset type available is Device. We need to be able to create an asset type other than Device.5 votes
Make KaceGO able to dial, text, copy, and call via phone
We store vendor contacts, including critical support numbers, in KACE as Assets, which is one of the native Asset Types. Surprisingly, when you pull up these assets in KACE GO, and tap on their phone numbers, it opens up the iPhone / Android keyboard to edit the entry rather asking if you want to dial the number, or take another action, like SMS or copy. As it is, you cannot even copy the number, using the phone's copy functionality. You would need to copy the number manually and re-enter it in the dialer in order to call any vendor13 votes
Add multiple computers to a label
I would like the ability to add multiple computers to a manual label from the web interface via copy and paste. A bonus would give the ability to import workstations from a spreadsheet to a manual label
I know the workaround though smart labels/sql but it would be nice to have an easier method.7 votes
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