KACE GO

  1. Security Module

    Please as the security modules, namely:
    Patching
    Feature Updates
    Dell Updates

    I understand this would require API exposure on the SMA, which is already a feature request. Asking in both places as it would be a hugely beneficial to have the features added to KACE GO once approved there.

    3 votes
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  2. How can setting that title "my approve"

    How can setting that title "my approve"

    I would like customize my approve when user submit "form approvals" have been sent
    but how I can customize sent "form approvals" step by step in approvals?
    such as user submit "form approvals" by one approvals can look one person but another approvals can't look form until it's your turn can look form.

    3 votes
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  3. 1 vote
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  4. Dark mode

    Android and iPhone both support dark mode. Apps on both of these can detect the OS dark mode setting and use it automatically, besides allowing a manually set dark mode. KACE itself has a dark mode (which is a user setting).

    But the app doesn't have a dark mode. I would really appreciate this being an option.

    3 votes
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  5. search/sort owner list at ticket creation

    Searching or sorting the owner list in service desk tickets would be a great feature.
    Sort by lastname or username as example.

    At the moment our owner list is a complete mess (app only).
    We can't figure out how the list is sorted.

    3 votes
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  6. Add Search to Submitter field

    There is currently no option to search for a user in the submitter field in help desk section of the app.

    This would be necessary for my organization to be able to assign or change a submitter. Its not realistic for us to scroll through our entire user list with the number of users we have.

    6 votes
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  7. Users icon

    Would be convenient to be able to view users in the KACE GO app. Have it’s own icon.

    3 votes
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  8. Add a universal search as in the web appliance

    Right now in the web application, we are able to use the universal search to look up a device by a custom asset tag with a five digit identifier. It would help greatly if you could search like this on the app (Enter the 5 digit asset tag number and have the machine assigned to that number pulled up.) as it is not always feasible to turn users' computers upside down and contort a smartphone/tablet to read the barcode of a monitor.

    1 vote
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  9. View Computer Labels

    Please add the ability to see the labels a device is part of.

    3 votes
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  10. Kace 1000 Ticket Information

    Currently Kace 1000 Helpdesk tickets will display under submitter :

    email
    Work Phone
    Mobile Phone
    Location

    However KBox pulls more information from LDAP such as Department and Title for example. I would like to see these as hard fields and not as select fields as with the current submitter area. Attached is current submitter sample and the contact sample.

    1 vote
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  11. RFID/NFC scanning ability

    It would be nice to scan a RFID tag with Kace Go.

    2 votes
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  12. Automatically Input Scanned Barcode Information into Name Field

    When you scan a barcode with the app it allows you to create a new asset but it doesn't input that data into the 'Name' field. You have to put it in manually which defeats the purpose of really using the app to create a new record.

    12 votes
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  13. Make Inventory Easier with adding option for Bluetooth Scanner

    The K1000 Go app scanning function does not work well. Our company would benefit by using the Kace Go app with the option to use an external hand-held barcode scanner. This will allow us to scan items easier on hard to reach areas and rounded surfaces. It will make it easier for our team to complete our inventory process in a timely manner instead of fighting to scan an asset tag for minutes with a phone when it will take seconds with a barcode scanner. We are not looking to purchase another product if Kace can add this enhancement.

    3 votes
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  14. Using KACE Go attach an image directly to an Asset

    Open and asset in the KACE GO App and take a picture of the device, which attaches directly to the asset.

    4 votes
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  15. Scan a barcode to create a ticket for that device

    Have the ability for users to scan a device via barcode scanner and create a ticket for that device. This should work on all asset types.

    2 votes
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  16. Ability to leave manager field blank within KACE

    Would there be a way to allow the manager field to be blank within a user's account inside Kace? With the recent update there was an issue that caused a loop with the manager field and we were not able to leave this box blank for the President of our company. So I had to assign a dummy account in order for the Kace GO mobile app to work for us again. It would be mush beneficial to allow that field to be blank for the President and & CEO of the company.

    0 votes
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  17. Remove ability to edit asset types in app

    Remove the ability to click the arrow in the circle next to an asset field to modify that asset type. This shouldn't be available on the app and has led to inadvertent modification by field techs. Streamline the app to only allow the asset info to be changed, not the asset type itself.

    1 vote
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  18. 1 vote
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  19. Users with Admin or Limited Admin's rights within the KACE GO app need the ability to view ALL categories

    Users with Administrator or Limited Administrator's rights within the KACE GO app need the ability to view ALL categories - NOT strictly the "User Settable". We have end-user categories and we have more specific categories only my admin users can see when assigning and/or closing tickets. My admin user's need the ability to view ALL ticket categories. I opened a Quest ticket and was informed this wasn't an option - program defect and would be worked on in future releases. See attached screen shot for reference. All User Settable categories set to "true" my admin users can see on the…

    2 votes
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  20. Filter tickets

    Please add a way to filter the tickets. This would be beneficial to see what tickets are open by location or by user making it easier for techs to know what all needs to be done while at a remote site.

    Ideas for it:
    Something similar to the advanced search on the SMA
    Saved queries as custom views. Even if the custom view could be created on the SMA and made available on the GO app would be good.

    9 votes
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KACE GO

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