KACE GO

  1. Kace 1000 Ticket Information

    Currently Kace 1000 Helpdesk tickets will display under submitter :

    email
    Work Phone
    Mobile Phone
    Location

    However KBox pulls more information from LDAP such as Department and Title for example. I would like to see these as hard fields and not as select fields as with the current submitter area. Attached is current submitter sample and the contact sample.

    1 vote
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  2. RFID/NFC scanning ability

    It would be nice to scan a RFID tag with Kace Go.

    2 votes
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  3. Automatically Input Scanned Barcode Information into Name Field

    When you scan a barcode with the app it allows you to create a new asset but it doesn't input that data into the 'Name' field. You have to put it in manually which defeats the purpose of really using the app to create a new record.

    12 votes
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  4. Make Inventory Easier with adding option for Bluetooth Scanner

    The K1000 Go app scanning function does not work well. Our company would benefit by using the Kace Go app with the option to use an external hand-held barcode scanner. This will allow us to scan items easier on hard to reach areas and rounded surfaces. It will make it easier for our team to complete our inventory process in a timely manner instead of fighting to scan an asset tag for minutes with a phone when it will take seconds with a barcode scanner. We are not looking to purchase another product if Kace can add this enhancement.

    3 votes
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  5. Using KACE Go attach an image directly to an Asset

    Open and asset in the KACE GO App and take a picture of the device, which attaches directly to the asset.

    1 vote
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  6. Scan a barcode to create a ticket for that device

    Have the ability for users to scan a device via barcode scanner and create a ticket for that device. This should work on all asset types.

    1 vote
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  7. Ability to leave manager field blank within KACE

    Would there be a way to allow the manager field to be blank within a user's account inside Kace? With the recent update there was an issue that caused a loop with the manager field and we were not able to leave this box blank for the President of our company. So I had to assign a dummy account in order for the Kace GO mobile app to work for us again. It would be mush beneficial to allow that field to be blank for the President and & CEO of the company.

    0 votes
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  8. Remove ability to edit asset types in app

    Remove the ability to click the arrow in the circle next to an asset field to modify that asset type. This shouldn't be available on the app and has led to inadvertent modification by field techs. Streamline the app to only allow the asset info to be changed, not the asset type itself.

    1 vote
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  9. 1 vote
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  10. Users with Admin or Limited Admin's rights within the KACE GO app need the ability to view ALL categories

    Users with Administrator or Limited Administrator's rights within the KACE GO app need the ability to view ALL categories - NOT strictly the "User Settable". We have end-user categories and we have more specific categories only my admin users can see when assigning and/or closing tickets. My admin user's need the ability to view ALL ticket categories. I opened a Quest ticket and was informed this wasn't an option - program defect and would be worked on in future releases. See attached screen shot for reference. All User Settable categories set to "true" my admin users can see on the…

    2 votes
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  11. Filter tickets

    Please add a way to filter the tickets. This would be beneficial to see what tickets are open by location or by user making it easier for techs to know what all needs to be done while at a remote site.

    Ideas for it:
    Something similar to the advanced search on the SMA
    Saved queries as custom views. Even if the custom view could be created on the SMA and made available on the GO app would be good.

    7 votes
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  12. Add asset type other than Device from scan new barcode

    Currently when in Kace Go, after scanning barcode and an asset is not found, we have the option of creating a new asset or adding barcode to an asset. We select Create New Asset, but the only asset type available is Device. We need to be able to create an asset type other than Device.

    5 votes
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  13. inventory

    On the App on my iphone I could see all inventory, I have since switched to an android phone and only 30 items show in inventory, I have uninstalled and reinstalled, still only 30 items show. I have 168 inventoried items and the search does not work to find them.

    1 vote
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  14. Make KaceGO able to dial, text, copy, and call via phone

    We store vendor contacts, including critical support numbers, in KACE as Assets, which is one of the native Asset Types. Surprisingly, when you pull up these assets in KACE GO, and tap on their phone numbers, it opens up the iPhone / Android keyboard to edit the entry rather asking if you want to dial the number, or take another action, like SMS or copy. As it is, you cannot even copy the number, using the phone's copy functionality. You would need to copy the number manually and re-enter it in the dialer in order to call any vendor

    12 votes
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  15. Add multiple computers to a label

    I would like the ability to add multiple computers to a manual label from the web interface via copy and paste. A bonus would give the ability to import workstations from a spreadsheet to a manual label

    I know the workaround though smart labels/sql but it would be nice to have an easier method.

    3 votes
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  16. iPhone X resolution support with FaceID authentication

    The app just got updated on 11/15/17 but did not come with iPhone X resolution support. It would also be nice to have FaceID authentication after I have logged in once manually.

    3 votes
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  17. 1 vote
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  18. Allow Kace Go App to be customized for End User deployment

    Our company has the need to deploy the Kace Go app to our Mobile iOS and Android User community. However, we can not deploy the app to the average end user due to the robust functionality the Kace Go app provides. We request that there be a way to customize the Kace Go app through the K1000 possibly by User Account. I believe you can currently Enable and Disable User access to the Kace Go App under - Settings>Users> "Mobile Device Access" Checkbox. For Example; Would it be possible to control the functionality of the App through the K1000 User…

    3 votes
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  19. Devices Change

    In KACE you can go to Inventory > Devices, then choose your device and if there are any changes under category like software you can click on Changes. This would be a great help when i go to a Users desk and pull the changes they have made on my phone to trouble shoot the issue.

    1 vote
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  20. GO App update broke the ability to save.

    GO App update broke the ability to save on Samsung Galaxy S7, Please

    1 vote
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