70 results found
Customize information shown on the ticket list
On any of the ticket list views, give the ability to customize information shown. In our environment, the given information could be better... (ie - I don't really care/need to know what the ticket number is, yet it takes up valuable real estate on the screen) So I'd love to be able to have the "Building" there instead (ie, a Custom Field).
Add the ability to assign a label to a machine
We do all of our software installations via labels assigned to Managed Installations, then assign the label to a machine and force a machine inventory update. Would be great if we could assign a label to a machine, rather than assigning the machine directly to the Managed Installation. Cleanup is a bit easier that way.56 votes
Send Alerts with Dell K1000 Go Mobile App
It would be very handy if you could send alert-messages using the Dell K1000 Go Mobile App.
Because we also work in the weekends and evening, it would be very helpfull if we could send alerts to all our devices on the network when there's a general issue. We already use this with the Dell Kace at the office, and it works very well to inform all our stores at once.45 votes
Auto Refresh Support Desk Ticket Queue
I've brought my iPad into the office hoping to get a window of incoming tickets on my desk. This works, but I have to manually refresh when I think of it. Auto refresh, possibly with an indicator showing which messages I've looked at would be awesome!34 votes
Allow for use of custom views in app. I work multiple locations and this is the only way I can separate tickets from a specific location.29 votes
Add support for other languages (German etc.)
It would be very fine if we could use the K1000 GO App with having the K1000 Appliance set to another language than English.27 votes
There should be a save and close button in the service desk, much like Spiceworks has.
Closing a ticket is very clunky at the moment. Needs smoother setup...26 votesunder review · dwane_porter responded
This is under review as UI performance enhancement.,
Support for hand-held barcode scanner(s) with K1000 Go
We use hand-held barcode scanners from Socket Mobile for use with our Asset Tracking application. The particular model we use is the CHS 7Ci. It uses Bluetooth and works with iPhone/Android/Windows smartphones/tablets.
We like it because it is faster than using the smartphone camera. It is also more precise when trying to scan a barcode that is next to another barcode (very hard or impossible in some cases using the smartphone camera).
We would like to see something like this supported with the KACE solution.18 votesunder review · Ken Galvin responded
Can you please write a comment stating what your preferrred scanner brand is? We are looking to see if there is some standard we can use.
Filter Inventory by Logged on User
Ability to search for a machine by logged in user. We don't know the computer name that the user is on.15 votesunder review · Patrick responded
This is very difficult to do, given the way that information is architected in the K1000. We may implement this at a later date.
Make KaceGO able to dial, text, copy, and call via phone
We store vendor contacts, including critical support numbers, in KACE as Assets, which is one of the native Asset Types. Surprisingly, when you pull up these assets in KACE GO, and tap on their phone numbers, it opens up the iPhone / Android keyboard to edit the entry rather asking if you want to dial the number, or take another action, like SMS or copy. As it is, you cannot even copy the number, using the phone's copy functionality. You would need to copy the number manually and re-enter it in the dialer in order to call any vendor13 votes
I would love the ability to customize the notifications I receive. I am only assigned to one building, so I wouldn't want to see notifications for every ticket entered. So, this would basically be a "Only show me notifications from Custom Field X" option.
Thanks for the consideration.13 votesunder review · Nick Buonpastore responded
I have modified this idea as there were two separate requests. The first was in reference to notifications not working at all on Android which is a support issue as notifications are supported on Android devices.
The second request is for the ability to customize notification rules based on certain ticket criteria which we are reviewing. Thanks for the feedback!
Change colour in tickets
Colour is showing as bright lime green. Very hard to read against light background. This should either be changed to an easier to read colour, or option to change the colour yourself.
This was previously closed with no detail. tickets are still very hard to read13 votes
Have K1000 GO App push an alert, when a new ticket comes in for a queue.
It would be nice for K1000 to give an alert when new ticket is created. Currently, you only receive alerts for tickets that are assigned to you. It would be helpful if, for example, when a new ticket was created in a queue, all people in that queue would get an alert from the app. Our help desk personnel are often away from their desk, helping out end users and doing other tasks. If they could get alerts pushed to them when they away from their computer, of new tickets that have come in, it would help us speed up being able to take care of our end users.
It would be nice for K1000 to give an alert when new ticket is created. Currently, you only receive alerts for tickets that are assigned to you. It would be helpful if, for example, when a new ticket was created in a queue, all people in that queue would get an alert from the app. Our help desk personnel are often away from their desk, helping out end users and doing other tasks. If they could get alerts pushed to them when they away from their computer, of new tickets that have come in, it would help us speed up…12 votes
Automatically Input Scanned Barcode Information into Name Field
When you scan a barcode with the app it allows you to create a new asset but it doesn't input that data into the 'Name' field. You have to put it in manually which defeats the purpose of really using the app to create a new record.12 votes
Signature field on K1000go
I would propose placing an option that displays a report with the ticket data and a field on the ticket that we were able to collect customer signature using the phone's touch or tablet as we conclude a call of a ticket.12 votes
Allow non admins to manage their tickets
When you have many ticket queues setup for multiple departments. Many of the ticket owners are non admins so they can't use the app to manage their queues.
The app currently has an admin category and a user category. It would be great if you could add a section for Queue Owners.10 votes
Please add a way to filter the tickets. This would be beneficial to see what tickets are open by location or by user making it easier for techs to know what all needs to be done while at a remote site.
Ideas for it:
Something similar to the advanced search on the SMA
Saved queries as custom views. Even if the custom view could be created on the SMA and made available on the GO app would be good.9 votes
The interface for devices looks great, and you can see a ton of information, but most of my techs only pull up a device to remote into it. I would like to see a "remote control" button on the device that you could assign to an external app (like the web interface) such as DameWare, RDP, etc. This may get complicated if the KBOX is outward-facing and the phone/tablet is on the internet vs. it being on a VPN or an easily routable subnet, but the initial implementation could simply pass the IP of the device on to the remote app. This could also work for agentless devices such as telnet into a router or http into a printer.
The interface for devices looks great, and you can see a ton of information, but most of my techs only pull up a device to remote into it. I would like to see a "remote control" button on the device that you could assign to an external app (like the web interface) such as DameWare, RDP, etc. This may get complicated if the KBOX is outward-facing and the phone/tablet is on the internet vs. it being on a VPN or an easily routable subnet, but the initial implementation could simply pass the IP of the device on to the remote…9 votesunder review · dwane_porter responded
This is currently under review – is there a particular remote control product that you would want to see leveraged..Bomgar, RealVNC, RDP,, etc…
Add multiple computers to a label
I would like the ability to add multiple computers to a manual label from the web interface via copy and paste. A bonus would give the ability to import workstations from a spreadsheet to a manual label
I know the workaround though smart labels/sql but it would be nice to have an easier method.7 votes
E-Mail Alerts on License Asset for Maintenance Renewals
To have the ability to setup an E-Mail alert off the License Asset Maintenance Expiration Date field would help keeping maintenance on software from expiring.7 votes
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