16 results found
Customize information shown on the ticket list
On any of the ticket list views, give the ability to customize information shown. In our environment, the given information could be better... (ie - I don't really care/need to know what the ticket number is, yet it takes up valuable real estate on the screen) So I'd love to be able to have the "Building" there instead (ie, a Custom Field).
Add the ability to assign a label to a machine
We do all of our software installations via labels assigned to Managed Installations, then assign the label to a machine and force a machine inventory update. Would be great if we could assign a label to a machine, rather than assigning the machine directly to the Managed Installation. Cleanup is a bit easier that way.56 votes
Send Alerts with Dell K1000 Go Mobile App
It would be very handy if you could send alert-messages using the Dell K1000 Go Mobile App.
Because we also work in the weekends and evening, it would be very helpfull if we could send alerts to all our devices on the network when there's a general issue. We already use this with the Dell Kace at the office, and it works very well to inform all our stores at once.45 votes
Auto Refresh Support Desk Ticket Queue
I've brought my iPad into the office hoping to get a window of incoming tickets on my desk. This works, but I have to manually refresh when I think of it. Auto refresh, possibly with an indicator showing which messages I've looked at would be awesome!34 votes
Add support for other languages (German etc.)
It would be very fine if we could use the K1000 GO App with having the K1000 Appliance set to another language than English.27 votes
There should be a save and close button in the service desk, much like Spiceworks has.
Closing a ticket is very clunky at the moment. Needs smoother setup...26 votesunder review · dwane_porter responded
This is under review as UI performance enhancement.,
Support for hand-held barcode scanner(s) with K1000 Go
We use hand-held barcode scanners from Socket Mobile for use with our Asset Tracking application. The particular model we use is the CHS 7Ci. It uses Bluetooth and works with iPhone/Android/Windows smartphones/tablets.
We like it because it is faster than using the smartphone camera. It is also more precise when trying to scan a barcode that is next to another barcode (very hard or impossible in some cases using the smartphone camera).
We would like to see something like this supported with the KACE solution.18 votesunder review · Ken Galvin responded
Can you please write a comment stating what your preferrred scanner brand is? We are looking to see if there is some standard we can use.
Filter Inventory by Logged on User
Ability to search for a machine by logged in user. We don't know the computer name that the user is on.15 votesunder review · Patrick responded
This is very difficult to do, given the way that information is architected in the K1000. We may implement this at a later date.
I would love the ability to customize the notifications I receive. I am only assigned to one building, so I wouldn't want to see notifications for every ticket entered. So, this would basically be a "Only show me notifications from Custom Field X" option.
Thanks for the consideration.13 votesunder review · Nick Buonpastore responded
I have modified this idea as there were two separate requests. The first was in reference to notifications not working at all on Android which is a support issue as notifications are supported on Android devices.
The second request is for the ability to customize notification rules based on certain ticket criteria which we are reviewing. Thanks for the feedback!
The interface for devices looks great, and you can see a ton of information, but most of my techs only pull up a device to remote into it. I would like to see a "remote control" button on the device that you could assign to an external app (like the web interface) such as DameWare, RDP, etc. This may get complicated if the KBOX is outward-facing and the phone/tablet is on the internet vs. it being on a VPN or an easily routable subnet, but the initial implementation could simply pass the IP of the device on to the remote app. This could also work for agentless devices such as telnet into a router or http into a printer.
The interface for devices looks great, and you can see a ton of information, but most of my techs only pull up a device to remote into it. I would like to see a "remote control" button on the device that you could assign to an external app (like the web interface) such as DameWare, RDP, etc. This may get complicated if the KBOX is outward-facing and the phone/tablet is on the internet vs. it being on a VPN or an easily routable subnet, but the initial implementation could simply pass the IP of the device on to the remote…9 votesunder review · dwane_porter responded
This is currently under review – is there a particular remote control product that you would want to see leveraged..Bomgar, RealVNC, RDP,, etc…
Add the option to sort by last sync in Inventory screen
data already shows on the main inventory list, along with machine name and logged in user, it's just not a selectable option for sorting3 votes
I love how we can setup Monitoring Alerts to be pushed to the K1000 go app.
It would be great to receive a push notification if a Monitored Computers goes offline.3 votes
Emergency Controls for the K1000 mobile
The K1000 mobile it designed for Kbox administrators, it would be nice to have an emergency page. The ability to restart server or tether Kace to the appliance, start or update ticket, that way an administrator would know that he had Kace support in his pocket when ever he needed them.1 vote
a print function in the Android K1000 Go App
I have Android KitKat 4.4.4, and with the free app 'Lets Print Droid,' I have the ability to print to windows and cups network printers. It would be nice if K1000 Go App had a print function so that I could print tickets from my phone.1 vote
Button for New Ticket Department selection instead of Drop Down
A more visually pleasing appearance for non technical users. Using a button for each department when creating a new help desk ticket instead of a dropdown pick list1 vote
Increase app functionality
I feel behind with the Kace app, I think it needs some improvement.
One area, the service desk, when viewing open tickets, I don't have the ability to decide what information I see. For example, when viewing a list of tickets, I currently see I am the owner (when I'm interested in the submitter), when I'm looking for a ticket that may have been opened by a company executive.0 votes
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