The interface for devices looks great, and you can see a ton of information, but most of my techs only pull up a device to remote into it. I would like to see a "remote control" button on the device that you could assign to an external app (like the web interface) such as DameWare, RDP, etc. This may get complicated if the KBOX is outward-facing and the phone/tablet is on the internet vs. it being on a VPN or an easily routable subnet, but the initial implementation could simply pass the IP of the device on to the remote app. This could also work for agentless devices such as telnet into a router or http into a printer.
This is currently under review – is there a particular remote control product that you would want to see leveraged..Bomgar, RealVNC, RDP,, etc…
Rick Mueller commented
We would like to see Bomgar. It would be slick to pass the information over to the bomgar rep console if their app supports that extensibility.
Check out noVNC (html5-based) to incorporate!