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KACE GO

← Customer Feedback for Quest KACE

How can we improve the KACE GO App?

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70 results found

  1. Sort by submitter

    We would like to be able to sort by submitter so we know what location has what issue as our techs travel to each location.

    3 votes
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  2. View Computer Labels

    Please add the ability to see the labels a device is part of.

    3 votes
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  3. Make Inventory Easier with adding option for Bluetooth Scanner

    The K1000 Go app scanning function does not work well. Our company would benefit by using the Kace Go app with the option to use an external hand-held barcode scanner. This will allow us to scan items easier on hard to reach areas and rounded surfaces. It will make it easier for our team to complete our inventory process in a timely manner instead of fighting to scan an asset tag for minutes with a phone when it will take seconds with a barcode scanner. We are not looking to purchase another product if Kace can add this enhancement.

    3 votes
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  4. iPhone X resolution support with FaceID authentication

    The app just got updated on 11/15/17 but did not come with iPhone X resolution support. It would also be nice to have FaceID authentication after I have logged in once manually.

    3 votes
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  5. Offline Alerts

    I love how we can setup Monitoring Alerts to be pushed to the K1000 go app.

    It would be great to receive a push notification if a Monitored Computers goes offline.

    3 votes
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    under review  ·  0 comments  ·  Admin →
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  6. RFID/NFC scanning ability

    It would be nice to scan a RFID tag with Kace Go.

    2 votes
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  7. Scan a barcode to create a ticket for that device

    Have the ability for users to scan a device via barcode scanner and create a ticket for that device. This should work on all asset types.

    2 votes
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  8. Allow for Custom Views on Mobile App

    Allow for Custom Views on Mobile App

    2 votes
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  9. Users with Admin or Limited Admin's rights within the KACE GO app need the ability to view ALL categories

    Users with Administrator or Limited Administrator's rights within the KACE GO app need the ability to view ALL categories - NOT strictly the "User Settable". We have end-user categories and we have more specific categories only my admin users can see when assigning and/or closing tickets. My admin user's need the ability to view ALL ticket categories. I opened a Quest ticket and was informed this wasn't an option - program defect and would be worked on in future releases. See attached screen shot for reference. All User Settable categories set to "true" my admin users can see on the…

    2 votes
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  10. Bar code Integration for external laser reader

    The integrated K1 GO barcode reader feature is a great addition to the product and has been something we've long since needed.

    However, those who need an enterprise solution for scanning 100's of devices at a time need a device that can scan much faster, and the camera reader just isn't fast enough for some.
    What I am requesting is the ability for the K1 GO app to link up to an external bar code reader device, like this one for example:

    https://www.barcodesinc.com/honeywell/captuvo-sl62.htm

    1 vote
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  11. Allow themes for the app as the colors are difficult to read

    1 vote
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  12. Emergency Controls for the K1000 mobile

    The K1000 mobile it designed for Kbox administrators, it would be nice to have an emergency page. The ability to restart server or tether Kace to the appliance, start or update ticket, that way an administrator would know that he had Kace support in his pocket when ever he needed them.

    1 vote
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    under review  ·  0 comments  ·  Admin →
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  13. wondering if we can get some patch downloads for Linux machines in K1000

    It will be nice to patch my Linuxs Operating system in the K1000

    1 vote
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  14. GO App update broke the ability to save.

    GO App update broke the ability to save on Samsung Galaxy S7, Please

    1 vote
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  15. Devices Change

    In KACE you can go to Inventory > Devices, then choose your device and if there are any changes under category like software you can click on Changes. This would be a great help when i go to a Users desk and pull the changes they have made on my phone to trouble shoot the issue.

    1 vote
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  16. Save Templates

    When scanning assets it would be helpful to be able to pick from a list of saved templates rather than having to input the same information each time you're performing a particular task. For example, when checking in signed out assets, I always change the same fields. If I had a template to pick from I could ensure it's done consistently.

    1 vote
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  17. Copy/Paste device info

    Sometimes I need to get the serial number/service tag, or computer name, or IP address from a device inventory item for another app. It would be very beneficial to be able and copy/paste a 10-15+ long digit instead of by hand.

    1 vote
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  18. Remove ability to edit asset types in app

    Remove the ability to click the arrow in the circle next to an asset field to modify that asset type. This shouldn't be available on the app and has led to inadvertent modification by field techs. Streamline the app to only allow the asset info to be changed, not the asset type itself.

    1 vote
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  19. I would like to see the User list available on the KACE GO app.

    1 vote
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  20. View Device Created date on K1000 Go

    I'd like to see original date a Device checked (created) in to the K1000, this is my method of verification a new device(PC or Mac) assigned to a user has checked in. Only 4 fields are available on the K1000 go app: Name-OS-User-Last Sync.
    thank you

    1 vote
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