KACE GO

  1. Sort by submitter

    We would like to be able to sort by submitter so we know what location has what issue as our techs travel to each location.

    3 votes
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  2. Ticket System Date Not Functioning

    Here’s a screen capture of what I see… Notice that there are dates, like the last week of January, that I cannot select from the calendar due to the Save / Apply Changes bar being in the way. I tried zooming in and out to see if this would help, but there were still dates that I cannot access. I also tried selecting a “wrong” date and then modifying the date by typing in the Date field. The field does not allow me to key in a date. I also tried moving the calendar to February, but I still cannot…

    3 votes
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  3. Allow Kace Go App to be customized for End User deployment

    Our company has the need to deploy the Kace Go app to our Mobile iOS and Android User community. However, we can not deploy the app to the average end user due to the robust functionality the Kace Go app provides. We request that there be a way to customize the Kace Go app through the K1000 possibly by User Account. I believe you can currently Enable and Disable User access to the Kace Go App under - Settings>Users> "Mobile Device Access" Checkbox. For Example; Would it be possible to control the functionality of the App through the K1000 User…

    3 votes
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  4. Offline Alerts

    I love how we can setup Monitoring Alerts to be pushed to the K1000 go app.

    It would be great to receive a push notification if a Monitored Computers goes offline.

    3 votes
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  5. iPhone X resolution support with FaceID authentication

    The app just got updated on 11/15/17 but did not come with iPhone X resolution support. It would also be nice to have FaceID authentication after I have logged in once manually.

    3 votes
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  6. Allow for Custom Views on Mobile App

    Allow for Custom Views on Mobile App

    2 votes
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  7. RFID/NFC scanning ability

    It would be nice to scan a RFID tag with Kace Go.

    2 votes
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  8. Scan a barcode to create a ticket for that device

    Have the ability for users to scan a device via barcode scanner and create a ticket for that device. This should work on all asset types.

    2 votes
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  9. Users with Admin or Limited Admin's rights within the KACE GO app need the ability to view ALL categories

    Users with Administrator or Limited Administrator's rights within the KACE GO app need the ability to view ALL categories - NOT strictly the "User Settable". We have end-user categories and we have more specific categories only my admin users can see when assigning and/or closing tickets. My admin user's need the ability to view ALL ticket categories. I opened a Quest ticket and was informed this wasn't an option - program defect and would be worked on in future releases. See attached screen shot for reference. All User Settable categories set to "true" my admin users can see on the…

    2 votes
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  10. Emergency Controls for the K1000 mobile

    The K1000 mobile it designed for Kbox administrators, it would be nice to have an emergency page. The ability to restart server or tether Kace to the appliance, start or update ticket, that way an administrator would know that he had Kace support in his pocket when ever he needed them.

    1 vote
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  11. 1 vote
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  12. wondering if we can get some patch downloads for Linux machines in K1000

    It will be nice to patch my Linuxs Operating system in the K1000

    1 vote
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  13. inventory

    On the App on my iphone I could see all inventory, I have since switched to an android phone and only 30 items show in inventory, I have uninstalled and reinstalled, still only 30 items show. I have 168 inventoried items and the search does not work to find them.

    1 vote
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  14. Button for New Ticket Department selection instead of Drop Down

    A more visually pleasing appearance for non technical users. Using a button for each department when creating a new help desk ticket instead of a dropdown pick list

    1 vote
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  15. a print function in the Android K1000 Go App

    I have Android KitKat 4.4.4, and with the free app 'Lets Print Droid,' I have the ability to print to windows and cups network printers. It would be nice if K1000 Go App had a print function so that I could print tickets from my phone.

    1 vote
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  16. Devices Change

    In KACE you can go to Inventory > Devices, then choose your device and if there are any changes under category like software you can click on Changes. This would be a great help when i go to a Users desk and pull the changes they have made on my phone to trouble shoot the issue.

    1 vote
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  17. Network communication choice

    An option that stops K1000 from communicating with a certain group of computers while they are off campus., however they still get the updates when they are connected to the local network.

    1 vote
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  18. View Device Created date on K1000 Go

    I'd like to see original date a Device checked (created) in to the K1000, this is my method of verification a new device(PC or Mac) assigned to a user has checked in. Only 4 fields are available on the K1000 go app: Name-OS-User-Last Sync.
    thank you

    1 vote
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  19. 1 vote
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  20. Bar code Integration for external laser reader

    The integrated K1 GO barcode reader feature is a great addition to the product and has been something we've long since needed.

    However, those who need an enterprise solution for scanning 100's of devices at a time need a device that can scan much faster, and the camera reader just isn't fast enough for some.
    What I am requesting is the ability for the K1 GO app to link up to an external bar code reader device, like this one for example:

    https://www.barcodesinc.com/honeywell/captuvo-sl62.htm

    1 vote
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