SMA (K1000)

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  1. Dashboard for Help Desk

    I would like to see a better solution for reporting on the Help Desk side, similar to the data on the summary page; Managed Operating Systems, Tasks in Progress, Distributions, ect.
    I am currently reviewing 3rd party to pull this data an make it live, and would much rather the data be live in the KBOX instead of using flat data such as HTML, excel or another format. With these reports, if I want to run historical data I need to change my SQL, save the excel data or go through several steps on the help desk section, but there…

    828 votes
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      21 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    • HelpDesk - Ability to merge tickets from summary view

      The ability to merge tickets or create quick parent/child relationships from the summary view of the current view would be extremely helpful. It would save a lot of time and be easier to navigate.

      678 votes
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        46 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

        This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

      • Allow payloads (scripts, managed installs, file syncs, etc) to deploy in a specific order

        I would like to have scripts deploy in a specific order just like the deploy order for Managed Installs. Also I would like to order managed installs and scripts together so that an install happens before a script runs and vice versa.

        654 votes
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          35 comments  ·  Scripting  ·  Flag idea as inappropriate…  ·  Admin →
        • Additional end-user options for patch installs

          I would like to be able to give my users the flexibility to schedule installs of patches at a time that suits them ... for example, when the popup appears on the client PC, offer them a range of options such as:
          -- install now
          -- remind me in 1 hour
          -- remind me at 11:00am
          -- install when I next shut down

          645 votes
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            under review  ·  30 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
          • Import floor map images for tracking physical asset location

            Ability to import floor map images and tag with asset location.

            597 votes
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              24 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
              under review  ·  Dean Wade responded

              Our thoughts on this feature are evolving. The ability to construct a floor map, plot different objects (people, printers, fire extinguisher, etc) and have links back into the asset management module are all concepts we are starting to think through. This will be a longer term deliverable but please continue providing your feedback.

            • Log email tickets as HTML format

              The ticket is re-formatted as plain text when it gets in as a ticket, so HTML design (including pictures) is lost. I would like the formatting to be kept as the original, including leaving pictures in order.

              594 votes
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                36 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
              • Allow a user to patch on demand

                It would be great if end users could initiate patching. Right now they can OK or Snooze a patching message, but are not notified again until the snooze interval is up. Right now we have that set at 60 minutes. But if a user is heading to a meeting, it would be great to allow them to begin patching when they leave their desk.

                557 votes
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                  10 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
                • Create a native 64 bit windows client.

                  Running scripts on 64bit clients are limited to the 32bit environment. An example is registry keys. There is no way to access the 64bit registry hive as the kbox client only sees the wow6432node, 32bit, registry hive.

                  536 votes
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                    38 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →
                    under review  ·  Ken Galvin responded

                    Thank you for your input. Offering both 32 and 64 bit clients would double our Windows agent QA testing time and we are sensitive to the impact of extending test times as it impacts our ability to release full-featured updates at our desired pace. A surprisingly large amount of our customers still need 32bit support today. We are going to continue monitoring this closely to determine the best time to drop 32 bit support (of course older versions of the agent would still be available once we moved to 64 bit). In the meantime, it would be helpful to know specifically what difficulties a 32bit client is causing so we might consider work-arounds in parallel with the 64bit only decision.

                  • CC'ed Users ability to view tickets they are copied on

                    It would be great if a CC'ed user be able to review a ticket in his/her ticket queue

                    474 votes
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                      23 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                    • Optimize patch order to reduce reboots

                      I find that patching fully from Microsoft Updates may require 4 reboots on an OS like Vista SP2. Patching that OS with Kbox, might require 10 or 15. End-users don't like reboots. Optimizing patch deployment to a system would be greatly welcomed to reduce the restarts a workstation/server needs.

                      457 votes
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                        16 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
                      • K1000 8.0 themes

                        The 8.0 version theme is very bright and hurts the eyes. I think it would be good to allow several themes, especially to allow a company to theme the site to be how they would like it.

                        443 votes
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                          79 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
                        • Custom ticket fields for specific Category

                          I would like to see a way to create a custom field in service desk that only shows up when a user chooses a specific topic. We have a few applications that our employees use that we want specific information about when they open a ticket for that application such as the part of the application they were in when the issue occurred. This way we can run reports to see how often issues in a specific part of the software are occurring.

                          I would like to see this so we can get the information we need without having unnecessary…

                          391 votes
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                            25 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

                            This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.

                          • Uninstall software directly from inventory list

                            Ability to mark unwanted software titles in the Inventory Software listing and having the following options in the Choose Action dropdown:
                            • uninstall from all computers
                            • uninstall from selected computers
                            It would be significantly easier to get rid of unwanted software instead of creating a new uninstall script for each software title and different versions of it in the worst case.

                            385 votes
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                              planned  ·  5 comments  ·  Software Compliance  ·  Flag idea as inappropriate…  ·  Admin →
                            • Location Overview

                              When I open a "location", only the inventory is displayed - no assets. For example, we have assigned a monitor asset to a location - but this monitor is not displayed. It should appear in the "location" everything assigned - otherwise you do not need a location.

                              377 votes
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                                under review  ·  7 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                              • Allow Parent tickets to pass fields to child tickets

                                Allow Parent tickets to pass information to child ticktes in a process (workflow). eg, if creating a new user you would want to pass the user name, dept, phone etc from the partent ticket to other departments involved in the new user creation. Currently these have to be re-typed in each child ticket.

                                337 votes
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                                  14 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

                                  This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.

                                • Asset - Ability to do bulk edits

                                  From within the Asset tab be able to select multiple assets and then assign a value such as "Move all my assets into the location X"

                                  320 votes
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                                    12 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Exclude based on label

                                    Having the ability to use labels to exclude from, as well as, include systems in an MI etc. would be helpful.

                                    314 votes
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                                      20 comments  ·  UX  ·  Flag idea as inappropriate…  ·  Admin →
                                      under review  ·  Dean Wade responded

                                      Over the coming releases, we will be revamping our targeting and scheduling pages. This a great example of where we will extend your ability to control what you are targeting and when it should be delivered.

                                    • Smoother vnc implementation

                                      From vnc built into client, to one click ability to log into client computers, to firefox ability to launch vnc

                                      310 votes
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                                        under review  ·  20 comments  ·  Remote Control  ·  Flag idea as inappropriate…  ·  Admin →
                                      • make "machine action" buttons also working for other browsers than IE

                                        it would be nice if the machine action buttons also would work with chrome and firefox

                                        288 votes
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                                          23 comments  ·  UX  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Progress bar on patch deployment + Summary of patching

                                          This idea is already published. It is marked as 'Completed', but there is still no progress bar, so I decided to create a new idea, because I don't know another way to respond to the status, so it will be recognized by Kace.

                                          I would like to see a progress bar on the client while patching for the current patching job.

                                          I think it would be enough for example if there are 10 patches to deploy, 6 are already finished, the progress bar would show 60% finished.

                                          Maybe it is also a good idea to see a short summary which…

                                          284 votes
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                                            under review  ·  6 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →
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