SMA (K1000)

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How can we improve the SMA (K1000)?

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  1. User Portal - Customized Background Color

    Allow the customer to get change Background color for UserPortal Welcome Screen and Admin Welcome Screen.

    Simple as that...

    166 votes
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      13 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →

      This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release

    • Plugin for sharepoint

      The users could install any software in their own machine through sharepoint intranet

      127 votes
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        14 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →

        This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release

      • Ability to change FAVICON

        The ability to upload a FAVICON for the user portal much the same way you can alter the banner graphic and report graphic. This would allow for additional branding when a user looks to the address bar and/or bookmarks the site.

        54 votes
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          4 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →

          This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release

        • Add integration to outlook calendar for time scheduled tickets

          We are a finance company and alot of our tickets are time sensitive , so when creating tickets it would be nice if we can create a time sensitive ticket, and it will add it to our outlook calendar and who ever you add in the cc and the creator.

          48 votes
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            5 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →

            This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

          • Users able to view assigned assets in service portal

            We are a video game development company and have many software titles that require a licence. We also have game development consoles and other types of hardware that are both networked and not.

            What we are doing is assigning software license assets to workstations and hardware assets to users. We can see these license and hardware assets from the admin console.

            If I view a user's workstation detailed information I can see the assigned software license assets. If I view a user detail I can see the assigned hardware assets.

            When a user logs into the K1000 service centre he/she…

            34 votes
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              2 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →

              This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

            • K1000 8.0 themes

              The 8.0 version theme is very bright and hurts the eyes. I think it would be good to allow several themes, especially to allow a company to theme the site to be how they would like it.

              34 votes
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                2 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
              • Improve the software library like an application store (drag drop, software icon ...) for End User portal

                Improve the software library like an application store (drag drop, software icon ...) for End-User Portal

                32 votes
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                  2 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →

                  This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

                • Check client IP address when agent checks in.

                  We have quite a few traveling salesmen that are unable to get software from the software library. The problem is the IP address is incorrect on the K1000 we have to manually "Force Update" for this to be corrected. What I would like to see is if when the KACE agent checks in to the K1000 it would check the IP address that the K1000 has stored and if it is different from the new address up the K1000 with the new IP address. This would actually solve several issues with getting to offsite clients through the K1000.

                  30 votes
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                    2 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
                    planned  ·  Dean Wade responded

                    We will fix the underlying issue of targeting the client system, but not sure we will implement the fix in this way. Either way, it’s in our plans to address

                  • Ability to change the big quick action buttons text

                    In the end user portal, in the home page, the big button to open a ticket is not well translated in french, it's not very clear for a user. It would be nice to have the possibility to customize these buttons, particularly the text

                    30 votes
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                      0 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
                    • K1000 Version 6 User Console Welcome Screen Logo

                      I think it would be a good idea to add a separate logo upload just for the welcome screen. The default user console logo is 224x50 and the default welcome screen logo is 311x160. In the current design, the user console logo is used for both. If you design your logo for one specific size, it may not look as good on in the other size. Also, you are dealing with two different color backgrounds.

                      When I use a larger logo(311x160) for the user console it is shrunk to fit the 224x50 requirements and is distorted. I am not sure…

                      27 votes
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                        3 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →

                        This is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release

                      • Display assets assigned to user in end-user portal

                        If a logs into the service portal, he/she should immediately see the assets assigned to him/her, similar to how the user can already see the tickets he/she has requested.

                        The basic functionality for this already exists, as the user can filter assets when creating a ticket.

                        However, we do not allow end-users to create their own tickets. Our operators create tickets on behalf of end-users. In addition, even if we did allow users to create their own tickets, we would still want their assigned assets to appear without having to browse the ticket-creation area.

                        23 votes
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                          3 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
                        • More Customization for User Portal

                          I would like to see more customization options of the User portal, would be nice to be able to organize the software in groups or folders to clean the interface up better, it would also be nice to able to make install instructions a little more clear when wanting to install software like the ability to prevent the installation of software until they have gone over the requirements or pre-reqs.

                          18 votes
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                            0 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
                          • Pull Ticket Time Zone Data from Browser

                            We have users in Europe and the US, we currently have the system set to Central European Time, but this makes the ticket times six hours off in the US. I see several possibilities for making this more apparent. The simplest would be to list the servers time zone beside each time zone entry. The second would be to use the submitters time zone and mark each entry accordingly.

                            15 votes
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                              0 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →

                              This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

                            • K1000 user console

                              User console Libary

                              With scripts, downloads, installations the button says "Install now", most users find this confusing.
                              I'd would be better if this button would say "Start now".

                              14 votes
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                                0 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →

                                This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

                              • Change Management Calendar to communicate unplanned and planned outages, downtimes, etc.

                                Change Management Calendar to communicate unplanned and planned outages, downtimes, etc.

                                Rather than using alerts to notify the users, it would be nice to have a Change Management module where we can log and communicate the upcoming changes (as well as relevant information about the change, like which location it affects, users, etc.). It would be nice to also associate assets to the change as well so we can track outages/changes on them.

                                13 votes
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                                  0 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →

                                  This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

                                • Allow multiple installers from user console library

                                  In our environment the user console is primary accessed by technicians, mostly on setup of machine. What we think would be beneficial would be to be able to select multiple installations via checkbox or similar.

                                  This would allow techs to choose all of the required packages on the same screen. This should then speed up the process and reduce the chance of errors by packages being missed.

                                  12 votes
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                                    0 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →

                                    This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

                                  • Remove Device to Install Software on for Portal

                                    Please please REMOVE the Device to install software on required added in 7.0.. Why was this feature added??????? we have so many employees that use multiple computers etc. or login on to several different computers and its logging all the machines they are using and when they go to the portal if you are not paying attention you are pushing software to other machines that isn't even the correct one. I don't understand this change, the previous Portal install worked perfectly, it installed to what ever machine you logged into and that is how it should be. This new method…

                                    11 votes
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                                      4 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Possibility to see if the software (in library software on the end user portal) has installed on the end user computer

                                      Possibility to see if a software is already installed on the end user computer , directly in software's library

                                      10 votes
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                                        0 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →

                                        This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

                                      • End User Portal - Allow Customer Branding

                                        As of the K1000 v7.1 update the End User Portal and admin login pages both display a giant sized 'Quest' logo which is confusing our users. Please allow customers to replace this with the company logo, at least on on-premises installations.

                                        Thank you.

                                        10 votes
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                                          1 comment  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
                                        • allow end users to see what is queued for their system in the user portal

                                          The Administrator web interface has all sorts of information about what is queued up for a given system i.e. Dell Updates, Managed installs and System Patches. There currently is no way to list this information to end users without giving out Admin portal access to everyone. It should be trivial to expose those tabs to end users and who be a huge usability improvement.

                                          9 votes
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                                            0 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →

                                            This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

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