K1000

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How can we improve the K1000?

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  1. There needs to be Kace "Certification" available personnell for personnel operating Kace Solutions. A Kace Certified Administrator (KCA)

    Employers like certifications. When you are looking to hire a new employee or when you are evaluating the work of a current employee, their industry certifications are a major factor. Training (like at the Kace Konference) could be the basis for these certifications, with testing at course end to verifiy learning. Employers and Employees would both benefit, as well as would Kace, as certified personnell are some of the best testimonials/advertisements for products and solutions.

    171 votes
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      3 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    • A Best Practice Guide - For K1000

      Would be nice to have a best practice guide on implementing the K1000.
      I think its important for Kace to have a baseline for customers to work within.

      I found it rather difficult in the early stages of our kace implementation the responses i would get from different members of kace. I also think this might get kace support team on the same playing field. I often find i get a different answer every time i ask the same question. When im trying to achieve the one objective.

      Had we had this from the start i think it would of…

      83 votes
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        5 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
      • Better Phone support

        Kace has some of the best support staff ever, it’s just hard to make contact with them. I have needed them twice since the 5.5 upgrade and getting hold of them with limited hours and no weekend support has been difficult, communicating through their ticketing system is just painful. As a hospital that depends heavily on our Kace appliances we need the assurance that we can reach out when needed for support.

        37 votes
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          1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
        • Inventory Scheduling

          Have the ability to schedule inventories of specific systems through patch labels. Conserve network and system performance by scheduling inventory of servers during the night when they are most likely not as busy. Inventory remote employees on a different schedule than the employees located in the office/s.

          16 votes
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            1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
          • Change the text at the top of the KACE Desktop Alert

            I ran some tests with my users and some IT staff where I used the Desktop Alerts to notify them of the tests and asked them to contact me if it caused them confusion. Even though I had changed the Desktop Alert to have the company logo, the text at the top "KACE Desktop Alert" caused a few responses such as "what is KACE" or "I have received an alert and says KACE or something, what is that". Now my concern is that nobody noticed the company logo below it so I want to be able to modify the desktop…

            13 votes
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              2 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
            • Simplify the creation of LDAP Smart Labels.

              I find the creation of LDAP labels to be very clunky and bulky.
              It would be great if there was a Streamlined way to Link AD groups with Smart labels.

              11 votes
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                0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
              • Auto select search fields when there is a match

                When filling out the PC number and owner fields, unassigned
                is the top option no matter what is put in the search field. In older
                versions, we were able to type the pc# in the box and hit tab and the
                proper inventory item (PC) would have been selected. Currently, when typing the pc# and hitting tab, 'unassigned' is selected.

                8 votes
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                  1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                • Allow configuration of ports

                  Inbound ports 443 and 80 are already in use at the public IP address where our K1000 is in a DMZ. I need to be able to change the listening ports on the K1000 and the ports used by the agents to something else.

                  7 votes
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                    0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                  • Make dashboard clickable for detailed information

                    Make the widgets on the dashboard clickable for more detailed information. For instance, clicking on the Connections would take you to a screen that only shows actively connected machines, Critical Patch Compliance would bring up a list of the computers that need patched, or Expiring Dell Warranties would display a list of computers with expiring warranties.

                    7 votes
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                      1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                    • Have the K1000 integrated with Dell Digital Delivery

                      When we buy computers from Dell, we often buy software via Dell Digital Delivery. There is no way to install the software other than going to the device and running it. It would be nice for K1000 to be able to search the service tag for DDD software and automatically install it.

                      6 votes
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                        0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                      • Restore K1000 device list filter behavior

                        Prior to Server 6.3.113398, filtering in K1000 would keep the search criteria in the filter list after selecting a device. Now it clears out that filter quickly after selecting a device from the filtered list. Can the original behavior be restored so multiple devices can be selected without having to re-type the filter each time, or at least lengthen the time before the filter clears?

                        5 votes
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                          1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                        • Better communication

                          I think the communication from Kace has gone downhill in the last couple of years. Unless I'm really missing something, I find it hard to find information about what's new, what's in the pipe, and general usage tips and tricks. There used to be an email newsletter... That has gone defunct. There used to be a facebook page... That is gone. I know there was a G+ community (but really who uses that) but even now searching for that, I can't find it, except something with updates back in 2011. Am I just missing where all the "info" is? I've…

                          5 votes
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                            0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                          • no kace alerts

                            I have several kace managed devices that run digital signs. I would like a way to blacklist alerts on these machines, making sure that they never show an alert. I don't care how it is implemented (registry hack, manual label, etc), but prevent patching and alerts for 'all devices' from showing on these machines

                            4 votes
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                              0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                            • HTML coding within Kace prompt

                              Allow us to customize the text and make it feature-rich. The ability to put links within the prompt for users to click on is something we are looking for.

                              4 votes
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                                0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                              • survey

                                Create a Survey wizard where we can list questions, e-mail to users or distribution list, and then tabulate results in report. Tabulation similar to existing report for individual ticket survey.

                                4 votes
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                                  1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                • Like to be able to create or assign devices to Groups instead of just labels

                                  Labels are hard to manage. Would be nice if you could create a group and drop the device into a group or multiple groups.

                                  4 votes
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                                    1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Can't see users to be imported

                                    Can't see users to be imported. The latest KACE version only allows users to be imported to show if they are in the first 100 users searched. As a result I can't see new users to be imported. They do import but I can't see them. If KACE allowed users to be imported to be list in the first 500 or 1000 users searched a lot of customers would be able to see this information

                                    4 votes
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                                      0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                    • The Custom Views should be able to be created for not only fields but Labels also.

                                      Custom Views that can be created for Lists of items to include more than just ticket fields (Labels, etc.)

                                      4 votes
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                                        0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Patches Sections

                                        We need a section on the KBOX Service Center website that would display all the patches avaible for the K1000 and K2000 with a description of what it will be fixing.

                                        4 votes
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                                          0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Email submitter button.

                                          I would like a link that opens an email to a submitter that automatically puts the incident in the subject field so I can manually send an email without having to enter that data. This would be outside the scope of sending an automatic email every time there is an incident comment.

                                          4 votes
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                                            0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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