K1000

Please tell us how you’d like to see the K1000 Management Appliance product improved!

How can we improve the K1000?

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  1. Dashboard for Help Desk

    I would like to see a better solution for reporting on the Help Desk side, similar to the data on the summary page; Managed Operating Systems, Tasks in Progress, Distributions, ect.
    I am currently reviewing 3rd party to pull this data an make it live, and would much rather the data be live in the KBOX instead of using flat data such as HTML, excel or another format. With these reports, if I want to run historical data I need to change my SQL, save the excel data or go through several steps on the help desk section, but there…

    766 votes
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      18 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    • Add support for TLS 1.1 and 1.2

      All customers subject to NIST and PCI DSS are in the process of disabling SSLv3 and TLS1.0 on all their systems. KACE needs to add support for TLS 1.1 or 1.2 for the appliance web portals and clients communication in order for us to still be able to use the product. If you disable SSLv3 (as recommended by everyone) according to technical support (SR Number:2819691) this breaks the HTTPS client communication with the appliance.

      60 votes
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        3 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
        planned  ·  Ken GalvinKen Galvin responded

        This will be included in our next release. Thank you for your patience.

      • Better Wake-On-LAN implementation.

        Have the K1000 send the WOL request to an Agent (on a PC that is already awake of course) on the same VLAN as the PC that you want to wake up. I need to be able to send WOL packets through VPN Tunnels and across VLANs. This would be a life saver!

        485 votes
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          30 comments  ·  Wake-on-LAN  ·  Flag idea as inappropriate…  ·  Admin →
        • Limit access to report categories and asset types by role or user label

          I would like to limit access to report categories and asset types by role or user label. For example, we have a vehicle maintenance queue. We have vehicles as assets and we have reports for those vehicles. My vehicle maintenance guy doesn't need be able to see and modify the IT assets or reports, he just needs to see and modify his vehicle assets. Also, he doesn't need to be able to see the IT reports, just reports for his vehicles.

          29 votes
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            planned  ·  0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
          • Uninstall software directly from inventory list

            Ability to mark unwanted software titles in the Inventory Software listing and having the following options in the Choose Action dropdown:
            • uninstall from all computers
            • uninstall from selected computers
            It would be significantly easier to get rid of unwanted software instead of creating a new uninstall script for each software title and different versions of it in the worst case.

            266 votes
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              planned  ·  4 comments  ·  Software Compliance  ·  Flag idea as inappropriate…  ·  Admin →
            • Better Customization Options in user portal knowledgebase

              I'd like to see a more powerful WYSIWYG editor for the knowledgebase articles, maybe supporting Rich Text Format (RTF) and/or full HTML. I know Markup is already supported, but it's not ideal when you're trying to paste already formatted info into the knowledgebase or creating articles from scratch. There are nice WYSIWYG editors available that could probably be used, versus creating one from scratch.

              Being able to forward the knowledgebase articles via email and retain the formatting would be nice too. Even the Markup formatted articles seem to be stripped when emailing them.

              564 votes
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                35 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
              • Service Desk - Editing Comments

                Once comments are saved in a ticket/request, they can no longer be edited by users or administartors. Could we create a way for the comments to be edited by ticket owners only after the comment has been saved in a ticket? Could we set this type of field as a Read-Only or Change Permission?

                451 votes
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                  34 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                • Allow view access to all tickets without being a ticket owner

                  Currently the only way to provide view access to all tickets is to make the user a ticket owner. Otherwise they can only view their own submitted tickets. We'd like to be able to provide view-only access to all tickets in the admin portal WITHOUT having the person be ticket owner. Also would like to have the option to provide ticket modify access without being owner. This would be for supervisory positions who need to check in on ticket details but we do not want anyone assigning them tickets.

                  436 votes
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                    28 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                  • Sub-Administrator Level Roles

                    Allow for a role that has access only to certain machines and the ability only to create and modify their SW distributions, but have access to shared distributions. An alternative would be allowing more than one organization to share software distributions and other resources

                    370 votes
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                      39 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                    • Asset Permissions

                      Updated Asset Permission to where buttons at buttom of asset can be added or removed based on job requirements, etc.

                      For example: If employee only make updates to assigned assets but does not have rights to delete make permissions to remove Delete Button in assigned role or make it grayed out.

                      78 votes
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                        7 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                        planned  ·  Dean WadeDean Wade responded

                        We will be implementing Role Based Access Control features over the next few releases.

                      • Increase max zip file upload size from 2GB

                        New software is requiring zip files to be greater than the 2GB upload limit for the KBox 1000. This maximum size needs to be increased.

                        102 votes
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                          planned  ·  8 comments  ·  Managed Install  ·  Flag idea as inappropriate…  ·  Admin →
                        • Check client IP address when agent checks in.

                          We have quite a few traveling salesmen that are unable to get software from the software library. The problem is the IP address is incorrect on the K1000 we have to manually "Force Update" for this to be corrected. What I would like to see is if when the KACE agent checks in to the K1000 it would check the IP address that the K1000 has stored and if it is different from the new address up the K1000 with the new IP address. This would actually solve several issues with getting to offsite clients through the K1000.

                          30 votes
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                            2 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
                            planned  ·  Dean WadeDean Wade responded

                            We will fix the underlying issue of targeting the client system, but not sure we will implement the fix in this way. Either way, it’s in our plans to address

                          • Correct "Move to Queue" sort order when in ticket detail

                            Make sort order for "Move to Queue" and "New Ticket From Queue" consistent. Currently queues are listed in alphabetical order on the ticket listing page. However, when in the ticket detail page, the "Move to Queue" list is not sorted alphabetically.

                            18 votes
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                              3 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                            • Automatic user to device mapping

                              Detect if logged-in user (maybe just for a certain smart label, like laptops) is in the user database, and automatically assign that asset to that user.

                              9 votes
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                                planned  ·  1 comment  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                              • security in Help Desk

                                Have the possibility to block certain queues from certain help desk administrators. That way different helpdesk teams can only work with their own queues and don't see confidential information in tickets from other queues.

                                3 votes
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                                  0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                                  planned  ·  Dean WadeDean Wade responded

                                  We are planning on implement aspects of Role Based Access over the coming releases.

                                • Advanced Search feature at Settings - Users

                                  It would be great to have the same Advanced Search under Settings -> Users tab, as we have under all tabs of Inventory

                                  8 votes
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                                    planned  ·  1 comment  ·  Appliance  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Enhanced UI & Feedback Engine for Help Desk

                                    Techs may not care about aesthetics but our users do. The help desk needs a more modern user interface.
                                    Additionally a feedback engine, like this one, for voting on feature requests would be a wonderful addition to the K1000.

                                    60 votes
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                                      planned  ·  4 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Online Kscripts - Add 'Run on next connect if Offline'.

                                      Online Kscripts - Add 'Run on next connect if Offline'. Many times a system goes offline when a scheduled script was supposed to run. Adding in this feature would insure that machine still ran the script. Currently we are always troubleshooting, "Is scripting broken?", versus "Did konductor NOT assign the machine the script". If we had this feature we could focus on machines that have a broken scripting mechanism.

                                      17 votes
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                                        planned  ·  0 comments  ·  Scripting  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Inventory - Server Detection

                                        It would be nice if the KACE agent when installed on a server could detect and report automatically on an enhanced range of settings. Ie, having the kace agent installed on a Server 2k8 R2 box it would be nice if another section appeared in the inventory called Server with sub headings of Shares, Roles, Configurations. Having it show active dhcp ranges etc would be great for keeping track of large environments where a great number of virtual servers are used.

                                        3 votes
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                                          planned  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Allow to test smart label on edit, and to add more criteria fields from the GUI. (as opp. to mySQL)

                                          When creating smart labels, you can only preview the smart label when creating it. After it's been created, modification is only possible by modifying the actual SQL query. (hardly user friendly).

                                          Also, in addition to editing a smart label, allowing additional criteria fields to be added within the GUI would help, otherwise, the user would really know how to write either MySQL RegEx or MySql queries (both of which aren't that easy for the casual user)

                                          115 votes
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                                            planned  ·  14 comments  ·  UX  ·  Flag idea as inappropriate…  ·  Admin →
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