SMA (K1000)

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How can we improve the SMA (K1000)?

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  1. Uninstall software directly from inventory list

    Ability to mark unwanted software titles in the Inventory Software listing and having the following options in the Choose Action dropdown:
    • uninstall from all computers
    • uninstall from selected computers
    It would be significantly easier to get rid of unwanted software instead of creating a new uninstall script for each software title and different versions of it in the worst case.

    405 votes
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      planned  ·  5 comments  ·  Software Compliance  ·  Flag idea as inappropriate…  ·  Admin →
    • Increase max zip file upload size from 2GB

      New software is requiring zip files to be greater than the 2GB upload limit for the KBox 1000. This maximum size needs to be increased.

      117 votes
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        planned  ·  11 comments  ·  Managed Install  ·  Flag idea as inappropriate…  ·  Admin →
      • Asset Permissions

        Updated Asset Permission to where buttons at buttom of asset can be added or removed based on job requirements, etc.

        For example: If employee only make updates to assigned assets but does not have rights to delete make permissions to remove Delete Button in assigned role or make it grayed out.

        83 votes
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          7 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
          planned  ·  Dean Wade responded

          We will be implementing Role Based Access Control features over the next few releases.

        • Provide Database schema

          I would like to have a schema of the K1000 / K2000 databases to facilitate the creation of reports with external tools.

          50 votes
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            2 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
          • Include scripts, distributions, WOL, and patch schedules as machine action options

            This way we could easily and quickly run a script, deploy a software package, or initiate a patch schedule (for just that machine) right from the machine list or machine detail page. Would be extremely handy, browser-agnostic, and save a lot of time.

            For example, if you have the two free Bomgar licenses and chose the hosted option you could initiate a Bomgar session with one or two clicks from the machine page without sending an e-mail message. Or if you are working on getting your patches up-to-date you could focus on one machine and kick off a patch schedule…

            45 votes
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              planned  ·  6 comments  ·  UX  ·  Flag idea as inappropriate…  ·  Admin →
            • Check client IP address when agent checks in.

              We have quite a few traveling salesmen that are unable to get software from the software library. The problem is the IP address is incorrect on the K1000 we have to manually "Force Update" for this to be corrected. What I would like to see is if when the KACE agent checks in to the K1000 it would check the IP address that the K1000 has stored and if it is different from the new address up the K1000 with the new IP address. This would actually solve several issues with getting to offsite clients through the K1000.

              32 votes
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                2 comments  ·  End User Portal  ·  Flag idea as inappropriate…  ·  Admin →
                planned  ·  Dean Wade responded

                We will fix the underlying issue of targeting the client system, but not sure we will implement the fix in this way. Either way, it’s in our plans to address

              • Support for Dell hardware (SNMP) and transfer to the inventory

                Since almost every SNMP tool is able to access the Dell enterprise MIB i really wonder why THE Dell tool does not support it's own systems. (K1000 can only access the standard MIB!). Dell would only have to add the Dell enterprise MIB, which should be no effort at all.

                What I want in the end:
                Scan for SNMP devices like Switches, Printers, etc... and add them to the inventory automatically.
                Essential information: Device name, IP, Model, Service Tag

                Otherwise you would have to enter the information by hand. Especially the service tag is needed to get the Dell service…

                32 votes
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                  3 comments  ·  Agentless  ·  Flag idea as inappropriate…  ·  Admin →
                  planned  ·  Ken Galvin responded

                  Update: You are likely aware that we added the ability for you to add custom SNMP OID GETs in v6.3. We also have established a tag on ITNinja (and added a “how to” there) regarding SNMP customization with the expectation that our Ninjas will request and share information on how to get just the info they need, I hope this helps. In the following release, we will have new fields in which to map the collected data in addition to the ones with which are a already familiar.

                • Limit access to report categories and asset types by role or user label

                  I would like to limit access to report categories and asset types by role or user label. For example, we have a vehicle maintenance queue. We have vehicles as assets and we have reports for those vehicles. My vehicle maintenance guy doesn't need be able to see and modify the IT assets or reports, he just needs to see and modify his vehicle assets. Also, he doesn't need to be able to see the IT reports, just reports for his vehicles.

                  29 votes
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                    planned  ·  1 comment  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                  • Asset management needs to display more than 6 columns of data. We currently have need for 9-10 columns to list everything on the screen.

                    Asset management needs to display more than 6 columns of data. We currently have need for 9-10 columns to list everything on the screen.

                    29 votes
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                      4 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                      planned  ·  Dean Wade responded

                      Customizable list views will be part of the 6.0 release late this year.

                    • Better Alert Scheduling

                      Under Reports/Alerts, it would be nice if the scheduling were better. As it is now, you can only schedule an alert to run every day or once a week. It would be nice if you could schedule an alert bi-weekly, monthly, yearly, etc.

                      25 votes
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                        planned  ·  2 comments  ·  UX  ·  Flag idea as inappropriate…  ·  Admin →
                      • Managed Install Scheduling

                        I would love to see the ability to set a more specific deployment schedule for the managed installs. Make it like the patch deployment scheduling where you can pick certain day(s) of the week, specific time of day, specific date & time, etc. We have many machines that can only have software deployed to them at specific times and this would help automate that process.

                        24 votes
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                          planned  ·  0 comments  ·  Managed Install  ·  Flag idea as inappropriate…  ·  Admin →
                        • Be able to change asset type from computer to own defined asset type

                          Today (v6) if you setup an agentless device they will all automatic be created as an asset type of "computer". However, most likely you will have created your own asset types like switches, printers etc that are also network devices however not computers. This will create confusion since you can have two assets with the same name but only one of them will be linked to the correct device. You can of course make a workaround and add the asset type in a separate field in the computer asset. However, if you make a listing then of asset type computers…

                          22 votes
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                            1 comment  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                            planned  ·  Dean Wade responded

                            We will provide chassis specific templates in a future release that can be used for this purpose

                          • Correct "Move to Queue" sort order when in ticket detail

                            Make sort order for "Move to Queue" and "New Ticket From Queue" consistent. Currently queues are listed in alphabetical order on the ticket listing page. However, when in the ticket detail page, the "Move to Queue" list is not sorted alphabetically.

                            18 votes
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                              3 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                            • Online Kscripts - Add 'Run on next connect if Offline'.

                              Online Kscripts - Add 'Run on next connect if Offline'. Many times a system goes offline when a scheduled script was supposed to run. Adding in this feature would insure that machine still ran the script. Currently we are always troubleshooting, "Is scripting broken?", versus "Did konductor NOT assign the machine the script". If we had this feature we could focus on machines that have a broken scripting mechanism.

                              18 votes
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                                planned  ·  0 comments  ·  Scripting  ·  Flag idea as inappropriate…  ·  Admin →
                              • K1000 Software Library for Mac & Auto-Filtering

                                Any end-users would like to be empowered to use K1000 software library for installing any software on either Windows or Mac system without required admin privilege. I found that K1000 software library supports only Windows. K1000 software library needs to support Mac, too.

                                In addition, the auto filter depending on what machine they are running needs to be added to K1000 software library. For example, end-user is logged onto Mac system, then, K1000 software library needs to provide only Mac apps by auto-filtering.

                                16 votes
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                                  planned  ·  0 comments  ·  Managed Install  ·  Flag idea as inappropriate…  ·  Admin →
                                • Drill Down Based On Labels

                                  It would be nice if you could choose an option that instead of using the labels to be completely inclusive you can use the labels to be more exclusive. For instance, you could use a label for Windows XP machines and then another label for machines that have Firefox 3.x installed. Instead of having to make a brand new label for windows xp machines with firefox installed you could use both in conjunction to drill down to what you're looking for. This would allow you to create more broad labels that could be used over and over again.

                                  13 votes
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                                    planned  ·  0 comments  ·  UX  ·  Flag idea as inappropriate…  ·  Admin →
                                  • I would like the ability to limit a user to viewing only certain queues without removing their ability to submit tickets to that queue.

                                    Limit user access to queues without limiting their ability to submit tickets to that queue. We have 3 queues and I do not want the user of the third queue viewing the tickets in the other 2 queues (unless it is a ticket this person submitted). Thanks.

                                    11 votes
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                                      1 comment  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                                      planned  ·  Dean Wade responded

                                      Over the next few releases, we will be implementing Role Based Access controls.

                                    • Approvers by department

                                      We need to be able to departmentalize approvers. I don’t need an approver from one department approving tickets for another department.

                                      10 votes
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                                        1 comment  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Automatic user to device mapping

                                        Detect if logged-in user (maybe just for a certain smart label, like laptops) is in the user database, and automatically assign that asset to that user.

                                        9 votes
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                                          planned  ·  1 comment  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Granular access control in regards to which scripts can be run and how

                                          I would love to give my help desk direct access to our kbox in a limited fashion. I would need to limit the specific scripts that they can run, and possibly the number of machines they can run the script on at once.
                                          It would be absolutely horrible if someone were to reboot all 14,000+ agents we have at the same time.

                                          9 votes
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                                            2 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                                            planned  ·  Dean Wade responded

                                            We will be implementing aspects of Role Based Access over the coming releases.

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