K1000

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  1. Add multiple approvers to the K1000

    Allow the K1000 to have multiple approvers for the the Help Desk portion. One approver is not enough for certain help desk functions.

    408 votes
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      25 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
    • add a run now option for managed installations

      Currently only scripts have a run now option. Would be great to have one for Managed Installations instead having to run inventory on machines to immediately start the installs.

      868 votes
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        23 comments  ·  Managed Install  ·  Flag idea as inappropriate…  ·  Admin →
      • Patching Schedule Options

        When scheduling deployments on patching, it would be nice to set up a schedule to run on the first Thursday of each month, second Saturday, etc.
        This way you could schedule a patch job to run the second Wednesday of the month after Patch Tuesday instead of changing the schedule date manually each month.

        393 votes
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          34 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
        • Retire computers

          Ability to retire a computer and keep all information but not contact it any more or have it count against licenses.

          1,252 votes
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            58 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
          • User Portal- Progress bar on software download/installation

            There should be a progress bar while user downloading / installing the software package from the user portal

            585 votes
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              33 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →
            • Add agent support for VMware ESX server

              Need to be able to inventory VMware ESX servers. I have an increasing number of ESX servers that are invisible to my hardware inventory.

              90 votes
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                13 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →
              • Allow multiple attachments in HelpDesk

                I am in help desk and I want to add two .png screenshots as attachments to the ticket. I have to add one attachment, save the ticket, and then add another attachment with image 2.

                It would be very nice to be able to use the control key to select and upload multiple attachments at the same time.

                191 votes
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                  13 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                • Ability to archive closed support tickets

                  It would be nice to archive closed support tickets to allow better report processing and allow us to search for closed tickets without having them displayed when viewing "all support tickets"

                  0 votes
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                    1 comment  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                    completed  ·  Dean WadeDean Wade responded

                    This will be delivered as part of the 5.4 release this Fall.

                  • Ability to send attachments (not just links)

                    Need to have the ability to add attachments via the helpdesk software that emails it to the end user like normal email.

                    Would be difficult to get end users to log into the portal & would just cause more issues. Sometimes we need to attach instructions or other pertinent info. With previous software we were able to do this, now we cannot & have to send via Outlook which defeats the purpose of helpdesk.

                    34 votes
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                      10 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                    • K1000 Agent upgrade overwrites values of 'userinit' registry key

                      When there is an upgrade to K1000 agent it:
                      - moves the values from 'userinit' to 'userinit replace'
                      - overwrites these values in the 'userinit' field to contain 'kuserinit' ONLY and drops off anything else that was listed in here

                      NOTE: both these registry keys are located in hkey_local\software\microsoft\windowsnt\currentversion\winlogon\userinit.reg)

                      We use finger print software and at installation of this fingerprint software it places the 'dpagent.exe' in the 'userinit' field ALONG with 'userinit'. Once the K1000 agent upgrade happens - you can imagine all our finger print readers quit working and the calls to our Help Desk from users began as…

                      1 vote
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                        3 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →
                        completed  ·  Ken GalvinKen Galvin responded

                        This was actually fixed in v6.0. We no longer overwrite the UserInit registry, but will just replace userinit.exe with KUsrInit.exe and preserve the other values.

                      • Allow duplicate names for assets

                        With the version 6 release I am no longer able to create an asset with the same name. While I understand in most instances assets should have different names, there are instances where the same name works well.
                        An example would be monitors. I have no need to come up with a unique name for a monitor. Putting a description of the hardware in the name field suffices, especially when I can associate that asset with a computer.
                        The worst part is that this functionality was given to us in 5.5 and taken away in 6.0 by the developers who…

                        13 votes
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                          5 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                          completed  ·  Dean WadeDean Wade responded

                          This restriction has been removed and duplicate asset names can be entered.

                        • Make screenshots and attachments to ticket available in notification email

                          Our technicians (who are usually working remotely with no access to the helpdesk) receive an email when a new ticket comes in, however the screenshot that is usually included with the ticket is not attached to the email. We want Kbox to attach the screenshot to the ticket update email so our technicians can see what the problem is without logging into the Kbox.

                          43 votes
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                            completed  ·  8 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                          • Implement the ability to paste screenshots that are copied into the clipboard currently

                            Currently, to attach a screenshot of an issue, you have to take a screenshot (or multiple) open an additional document (like word) and paste the screenshot(s) into word. then you can take that word document and search for the document on your computer and attach it via the upload function in the ticket.

                            Other web-based ticketing systems are allowing you to simply click a 'paste' button that allows you to import (Via java in JIRA's case) the contents of your clipboard into a window.

                            this would really improve the information users provide to techs in the tickets, as well as…

                            406 votes
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                              12 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                            • Ability to add hyperlink field in Service Desk ticket

                              Really need the ability to add a hyperlink to a custom field content

                              This would allow us to transfer forms created sharepoint into a service desk queue

                              9 votes
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                                3 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                                completed  ·  Dean WadeDean Wade responded

                                The font has been changed to 12px in 6.0 and matches the other fields in database.

                              • Add description back to page title

                                In the 5.4 service desk upgrade, the description of what page you are on was removed and all browser tabs now show only "K1000 Administrator Interface." I used to have multiple tabs open and be able to tell whether each tab was a ticket, inventory, asset, etc. Now that they are all identically titled, I have to click on each tab to find where I'm trying to go. This has made my workday less efficient, as I am in KBOX all day long with multiple tabs. Firefox and Chrome show "K1000 Administrator Interface" both on regular view and on hover,…

                                2 votes
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                                  1 comment  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                                  completed  ·  Dean WadeDean Wade responded

                                  In 6.0, a new UI format has been implemented that displays the “breadcrumbs” of the current page you are on. For example, Distribution › Managed Installations › Managed Installation Detail.

                                  6.0 will be made available the first half of next. Join us at UserKon for an in-depth introduction and watch for training announcements on our Facebook and Konnect pages.

                                • Progress bar when deploying patches

                                  There should be a progress bar visible to user when patches are deployed to client computer.

                                  6 votes
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                                    3 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
                                    completed  ·  kaceIDkaceID responded

                                    This feature will be available in our 5.3 release, available in the next 2 weeks.

                                  • Outbound HTML emails from SD

                                    Could we have the ability to send emails from the service desks default setup as HTML.

                                    i.e <a href="mailto:x@x.x">Click Here</a>

                                    there is a ready made flag for things like userui etc but standard HTML coding could make the tickets more customizable.

                                    170 votes
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                                      13 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Set a Max Prompt Amount on Patch Schedule Notification

                                      Hello, I would like to see something like the reboot options in a patch schedule that sets a hard count on the maximum amount of times someone can Snooze the installation of patches. This behavior is similar to the reboot options. We just have a lot of trouble with people continuously snoozing. It would also be great to put in some dynamic text that shows how many times they can snooze before they will be forced to reboot to start patching.

                                      15 votes
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                                        2 comments  ·  Patch Management  ·  Flag idea as inappropriate…  ·  Admin →
                                        completed  ·  Dean WadeDean Wade responded

                                        This was delivered in our 6.3 release earlier this year.

                                      • 163 votes
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                                          18 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Service Desk: Answer to Sender with automatically filled Ticket Nr. and Title

                                          If i click on the sender i receive a new mail with the sender adress to submitt a new mail.
                                          I would like the ability that this mail is filled automatically with the ticket nr and the title of the ticket. Today i have to copy this data from the ticket with copy and paste

                                          Then it was also nice, if i have mails to a extern techician when the Asset Dates where filled in. Today i have to copy an paste all interessting Points (Serial Nr., Modell Type, IP-Adress and so on) to the new eMail.

                                          1 vote
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                                            0 comments  ·  Service Desk  ·  Flag idea as inappropriate…  ·  Admin →

                                            We enhanced the email functionality in version 6.3 so that each Comment entered can be immediately sent via email. The email template can be customized to include any ticket details you desire.

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