How can we improve the SMA (K1000)?

Add multiple approvers to the K1000

Allow the K1000 to have multiple approvers for the the Help Desk portion. One approver is not enough for certain help desk functions.

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    James Read shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    25 comments

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      • Thatcher Deane commented  ·   ·  Flag as inappropriate

        To support a work flow, it would be very helpful if an approval could be required before entry into a particular status. Our example is Change Management where we'd like approval before going to a 'Pending Implementation' status. Using the 5.1 Approver is clumsy because it is only required before close.

      • James Read commented  ·   ·  Flag as inappropriate

        I also like the idea of successive approvers. We have a business approvers that need to approve something before the technical approvers need to approve something.

      • James Read commented  ·   ·  Flag as inappropriate

        An approvers group would meet our needs where we have a group of approvers and something is not approved unless all the approvers in the group approves it.

      • Preston Peine commented  ·   ·  Flag as inappropriate

        I would like these to be successive approvals. e.g. Teacher makes a request, building principal is assigned as approver, then if approved superintendent is assigned as approver.

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