Email Token - Including Ticket Summary
There is a list of Tokens we can use currently for emails that go out to Service Desk users. One token we could really use is the original summary of the ticket. A workaround would be to use ticket history but that can get messy after a while.
Brandon Griffin commented
This really needs to be added. Having the ticket summary in the initial ticket creation via portal is crucial so we can read it before having to go sign in to the service desk. One example is being able to see the summary when not at a computer and see the summary via email on phone.
I Concur - NEED THIS
Jack Senesap commented
I ran out of votes but we need this!