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Make screenshots and attachments to ticket available in notification email

Our technicians (who are usually working remotely with no access to the helpdesk) receive an email when a new ticket comes in, however the screenshot that is usually included with the ticket is not attached to the email. We want Kbox to attach the screenshot to the ticket update email so our technicians can see what the problem is without logging into the Kbox.

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Tolen May shared this idea  ·   ·  Report…  ·  Admin →
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  • KACEman commented  ·   ·  Report

    Also updated to 11.1.263 and the problem still persists.

    There must be just some kind of checkbox in the configuration where the realtive paths are changed to absolute URL-Paths...

  • Mike Brecht commented  ·   ·  Report

    Just updated to 11.0.273 and this is not working. Am I missing something?

  • Ken White commented  ·   ·  Report

    When I checked the source code of one of my HTML email notifications, the image was included with the following:

    src="/packages/hd_attachments/image003.png.0188dcccc69f2f1ffbe90932a73a77c2"

    This doesn't work because the email client can't resolve the location. It shows the relative path but no externally resolvable internet address such as

    src="http://k1000.company.com/packages/hd_attachments/image003.png.0188dcccc69f2f1ffbe90932a73a77c2"

    Can this be fixed so we can get inline images with our notifications?

    Thank you!

  • Anonymous commented  ·   ·  Report

    This feature is very handy. Should definitely be included.

  • David Damiecki commented  ·   ·  Report

    Yes this feature is a must. Many times we email instructions to users via attachments. To have to leave the KACE console to email an attachment is a big time waste.

  • David Frasca commented  ·   ·  Report

    This has not been completed. I'm resubmitting it.

  • Anonymous commented  ·   ·  Report

    we have external supporter without k1000 access, we really need this feature...

  • David Frasca commented  ·   ·  Report

    Yeah this is really important. Users don't want to log into the web interface to see images. Admins either. :)

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