How can we improve the SMA (K1000)?

Detect Out of Office Reply's and Non delivery Reports

Currently the kbox handles out of office reply's and non delivery reports as normal e-mail.

this causes the following issues.
- closed tickets are reopened
- mail loops are created.

I think the kbox should inspect the Return-Path: header of an e-mail on arrival.

If the return-path is empty or like
Return-Path: < >

Then it is an auto-reply message..

if the message can not be attached to an existing ticket, log and drop it... no reply message.

if the message can be attached to an existing ticket it can be done for debugging reasons.. but it should not trigger any workflow. ticket should stay closed if it was closed, and no mail should follow.

464 votes
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    Marcel van Groenigen shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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