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KACE Systems Management Appliance (SMA)

← Customer Feedback for Quest KACE

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329 results found

  1. more custom data fields in user import

    We have custom reporting from the kbox database and would like more fields to be able to be imported than the stock 16. These should be listed as more custom fields.

    5 votes
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    under review  ·  0 comments  ·  Service Desk  ·  Admin →
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  2. Email All Service Desk Users or subset based on tags

    Not everyone has an Exchange Server or GAL and it would be helpful if there was similar functionality built into Kbox. It would be very similar to the Alerts feature, but instead of "Deploy to All Machines" you would have the option to send to all users. Just like you can limit the broadcast to groups based on tags it would be nice to be able to limit the emails sent in the same way.

    1 vote
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    under review  ·  0 comments  ·  Service Desk  ·  Admin →
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  3. Allow custom views to be shared

    Allow for custom views for tickets, assets, etc. to be shared by other users. There could be global views, team views, personal views, etc.

    169 votes
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    10 comments  ·  Service Desk  ·  Admin →
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    under review  ·  Ken Galvin responded

    Thank you for contributing. This idea is under consideration and will be prioritized according to votes received.

  4. Service Desk: Ability to escalate tickets to additional people if still open after escalating once

    We would like the ability to have additional people get added to the CC list that receives escalation emails, but only at the second and future escalations. In other words, a ticket escalates once, and a manager is notified. If enough time elapses that the ticket escalates again, we want additional people to be notified.

    8 votes
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    1 comment  ·  Service Desk  ·  Admin →
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  5. Hide "Also show child history" from parent ticket

    I would like to be able to hide the option "Also show child history" from a parent ticket? Currently if you create a child ticket, the submitter of the parent ticket can see all of the comments of the child ticket by clicking on "Also show child history" in the parent ticket. Sometimes I do not want the submitter of the parent ticket to see the child tickets comments as it may contain information they do not need to see based on a fix or other comments from the support team. Ideally, what would happen is a user would submit…

    8 votes
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    under review  ·  0 comments  ·  Service Desk  ·  Admin →
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  6. Branching Workflows in Service Desk

    Be able to create branching workflows based off of answers made in a work flow. Example new account request may have a question do we need to order a computer, if yes create these tickets, if not then create these other tickets.

    56 votes
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    under review  ·  4 comments  ·  Service Desk  ·  Admin →
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  7. Allow admins to change the width of the label in a support ticket, not just the fields.

    You can change the width of the fields that the user fills out, but the labels are held to a certain width which forces some labels to show up on two lines appearing very crowded and unprofessional.

    5 votes
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    under review  ·  0 comments  ·  Service Desk  ·  Admin →
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  8. Automatic help desk layout

    6 votes
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    under review  ·  3 comments  ·  Service Desk  ·  Admin →
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  9. Service Desk - Create a filter that can pull tickets from queues across mulitple orgs

    A filter for admin users that can pull tickets from mulitple queues from multiple organisations. When setting up with mulitple orgs then you need to switch between them to see the tickets (can pull from multiple queues within an org) the ability for a service desk staff/supervisor to see all jobs across all orgs would be beneficial

    4 votes
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    0 comments  ·  Service Desk  ·  Admin →
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KACE Systems Management Appliance (SMA)

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