KACE Systems Management Appliance (SMA)
Please tell us how you’d like to see the KACE Systems Management Appliance product improved!
329 results found
-
Built-in translation tool for Summary/Comment fields
We are using the Service Desk worldwide.
It would be great if there could be the possibility to automatically translate the text entered by the user into another language for the Summary and Comment fields.For example DeepL (https://www.DeepL.com) could be integrated.
This would make it easier to support across different languages.1 vote -
create users in ticket
Ability to manually type an email for the "submitter" of a ticket and not draw from the database of "users". Or the ability to quickly create a 'user' in the ticket. The end result of this is we want it to send our clients an email on close of the ticket. We are unable to have users create their own tickets and we are unable to import users for various reasons.
1 vote -
Allow to send attachments in notification ticket rules
Built-in email notifications in the service desk allow to send the last attachment. But in many cases we need to replace them through custom ticket rules for more flexibility and better tayloring to customer needs. However, there is no option to include the last attachment in the email notification. It is possible to build a link to the attachment, but this is not a suitable workaround in many cases and is inconvenient.
1 vote -
Service Desk - Add a new ticket button on tickets view
Currently to open a new ticket you need to Click on "Choose Action" Drop Down then select "New" in order to open a ticket. Since Majority of the time help desk staff go into the Ticket view to create tickets, please add a new ticket button right at the ticket view screen. So they don't need to click on the Choose action drop down every single time to open a ticket.
1 vote -
We have requests for color coding ability with the status on the service desk.
I know that priority can be set to a specific color but we have teams that would like status to be able to be colored as well.
1 vote -
Custom text settings based on user.
Custom text settings based on how the user sets their ticket replies.
1 vote -
SMTP with MFA for Office 365
Currently any email accounts used with Service Desk queues must be excluded from MFA on Office365/Azure. I would like to see MFA supported so that I do not need to exclude those accounts.
1 vote -
On the "Customize Fields and Layout" screen, add a column to the "Custom Fields" section that shows the Label that was assigned to the field
On the "Customize Fields and Layout" screen, add a column to the "Custom Fields" section that shows the Label that was assigned to the field in the section above identified as "Define Layout and Ticket Fields." When adding Custom Fields, one must constantly scroll up to the see the Label of the field that is being edited, i.e. look at CUSTOM1 to see its label then scroll back down to edit the attributes of CUSTOM1, i.e. Field Type, Default and Select Values. It's really easy to make a mistake and assign the wrong attributes to the wrong field…
1 vote -
Daily assigned ticket summary
Add a feature that can be enabled within a ticket queue that will send a summary email to any ticket owner who currently has an open ticket (there may be other scenarios, but this would be the minimum). This should have a scheduling menu to select which days of the week and time to send the email (similar to scheduling a recurring meeting or scheduled task with other systems). The email should have a list of all non-closed tickets and their current status.
0 votes
- Don't see your idea?