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KACE Systems Management Appliance (SMA)

← Customer Feedback for Quest KACE

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79 results found

  1. Possibility to manual upload agent bundle also under Appliance Update

    Many customers have a hard time with manual updates.
    The usage of the server upgrade kbin works fine but when they try to upload the agent kbin this fails.
    So many SR are updated where support needs to point the customer to right location.
    Even this is described in KB articles and the release notes this gives customers hard times.

    It would be great if the upload would also work over the manual update field or lead the customer to the right page if an upload has been tried.

    9 votes
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  2. Uninstaller should shut down Quest KACE Uninstaller should shut down Quest KACE Software Meter during uninstall

    When metering is enabled, an attempt to uninstall the agent will fail because MobileAppinfo.log is locked by the Quest KACE Software Meter service. Shutting down that service allows the uninstall to complete successfully.

    Now I understand Support maintains that its best practice to disable metering prior to uninstalling the agent, but that's not always practical when you're troubleshooting why an agent with an active heartbeat isn't running inventory. We've found that a quick uninstall and reinstall of the agent is usually all it takes to kick that process in the head.

    Instead, it makes more sense for the uninstaller to…

    8 votes
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  3. Agent app on Chromebooks

    Can we get a app in Chromebook that works like the amp agent?

    7 votes
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  4. configure Kace not to use the root of the C drive as a working area

    Is it possible to configure Kace not to use the root of the C drive as a working area? It keeps adding and removing cab files there when it’s working, which is a pain when you have Explorer configured to expand the directory tree. It keeps appearing and disappearing from the tree. The name of the cab file causes it to appear at the top of the entries under the C drive, causing the entire tree to flicker and shuffle. This is both distracting and causes directories I’m trying to click to move around underneath the mouse. The path to…

    11 votes
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  5. Allow access to agent share after SMB Signature Required is enabled in AD

    Once SMB Signature Required is enabled in Active Directory then the agent share is unable to be access. It would nice to be able to download the new agent without having to block smb signature and then have to enable smb signature again.

    51 votes
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    12 comments  ·  Agent  ·  Admin →
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  6. Bypass UAC while running scripts

    This is a follow up ticket to continue tracking an add on thread to a ticket which is now completed:
    http://kace.uservoice.com/forums/82699-k1000/suggestions/1637531-uac-compatibility

    Bypass UAC while running scripts:
    Running scripts as System does not involve UAC. If running scripts as a User, UAC applies. That case is still under consideration for a future release.

    79 votes
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    2 comments  ·  Agent  ·  Admin →
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    under review  ·  Ken Galvin responded

    You are encouraged to vote on this ticket that was split out for a previous (closed ticket) that contained two different suggestions.

  7. Have agent update K1000 when IP changes

    I have a problem where employees with laptops cannot get software from the User Console Library because the IP address from their last inventory (up to 4 hours ago) does not match the IP the K1000 web interface is seeing.

    For example I have about 50 scripts in the library to automate the installation of printers in Boston, New York, LA, and Dallas. I have smart labels configured so that if you check in on the Boston, NY, LA, or Dallas subnets you get that site label. I then limit all the scripts for the printers in each site to…

    205 votes
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    8 comments  ·  Agent  ·  Admin →
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    under review  ·  Ken Galvin responded

    Thank you for your very thorough desciption of the issue. We will consider this as a feature request in the future. We prioritize based on feedback like yours – so we encourage others to vote for this feature request.

  8. Better Mac OS X documentation for Kace Agent

    I've found sadly very little documentation about using the Kace Agent on a Mac. I did find a list of all the runkbot commands for Windows and for a while presumed that this would be the same on a Mac. But I started to realize that this is not the case. Now, I've finally located support articles that show that runkbot 2 0 on a Mac runs inventory where the same command in windows is runkbot 4 0. But then what does 4 0 do on a Mac? And what about the rest of the commands such as 6 0?…

    12 votes
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    5 comments  ·  Agent  ·  Admin →
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  9. Agent Provisioning uses NTLMv2 to support Level 5 (NTLMv2 only Refuse LM & NTLM)

    Presently the Agent Provisioning requires NTLM Level 0-4, if your environment uses Level-5 you cannot deploy the Agent via Agent Provisioning.

    9 votes
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  10. add ipv6 detection

    add ipv6 detection at Network Interfaces in agent inventory

    9 votes
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    under review  ·  Ken Galvin responded

    Thank you for your input. We are investigating this and encourage others to vote for this feature/functionality if they think it would be useful

  11. Allow turning off software discovery on chosen machines

    There are situations when certain machine should have agent installed but software dscovery is causing problems when it comes to license compliance, like file servers. Ability to turn off software discovery or at least exclude drives/folders from it would be usefull.

    62 votes
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    3 comments  ·  Agent  ·  Admin →
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    under review  ·  Ken Galvin responded

    We’re engouraging votes from those who feel strongly that this is a valuable feature

  12. Progress bar on patch deployment + Summary of patching

    This idea is already published. It is marked as 'Completed', but there is still no progress bar, so I decided to create a new idea, because I don't know another way to respond to the status, so it will be recognized by Kace.

    I would like to see a progress bar on the client while patching for the current patching job.

    I think it would be enough for example if there are 10 patches to deploy, 6 are already finished, the progress bar would show 60% finished.

    Maybe it is also a good idea to see a short summary which…

    575 votes
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    under review  ·  14 comments  ·  Agent  ·  Admin →
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  13. There needs to be an actual Agent for vmWare Host Servers.

    Having go manually run scripts on over 50 host machines is cumbersome. It would be far less cumbersom to be ablel to push an agent to the vmWare Host Server and then never have to worry about inventories again.

    47 votes
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    under review  ·  3 comments  ·  Agent  ·  Admin →
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  14. Manual agent check in from client

    I would love to be able to use a command switch to force a check-in from a client machine. Something like %INSTALLDIR%\AMPAgent.exe /checkin. This would be very handy for new machines trying to get updates and patches ASAP before being deployed to a new hire, for example.

    40 votes
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    4 comments  ·  Agent  ·  Admin →
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    under review  ·  Ken Galvin responded

    Thank you for your input. We are investigating this and encourage others to vote for this feature/functionality if they think it would be useful

  15. Provide BIOS settings inventory

    It would be nice to have the ability to inventory (and enforce) BIOS settings right from the KBox Appliance. Dell provides the CCTK utility to manage these features on supported systems. Having this utility integrated into the agent would give the ability to centralize management of BIOS setttings, provide compliance reports on BIOS settings and push out BIOS profiles. This would be wonderful.

    95 votes
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  16. Would like better support for the Custom Inventory Rule. The Background information is not full. The information is cutted.

    3 votes
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  17. drivers show progress

    IT would be nice to have a show progress for dell bios/drivers updates. Like there is for OS/APP patches.

    4 votes
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  18. Add Pre-Install and Post-Install Message to the Software Library Installs

    Add Custom Pre-Install and Post-Install Message options for Software Library Installs. This is present for Managed installs. Why not in the Software Library?

    13 votes
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    under review  ·  1 comment  ·  Agent  ·  Admin →
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  19. variable

    Ability to use environment variables with custom inventory rules

    27 votes
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    under review  ·  4 comments  ·  Agent  ·  Admin →
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