KACE Systems Management Appliance (SMA)
Please tell us how you’d like to see the KACE Systems Management Appliance product improved!
79 results found
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Non-persistent VDI agent
Please incorporate agent support for VDI environments with workstations and servers that auto-scale / provision and collapse on demand. Other apps utilize VDI agent flags that are installed on the cloned workstation(s) that enables those systems to detect and classify cloned workstations as being VDI stations. When the agents become unresponsive or are no longer detected, they're automatically removed from the inventory / licensing.
While we could choose to ignore installing agents on VDI devices, it's still important to be able to assist users in a evolving VDI landscape, and using KACE as our primary control pane gives us our…
13 votes -
Create an agent for ARM 64bit
Right now the arm agent works on 32Bit Raspberry (and if some changes are made also on other 32Bit ARM platforms) but not on 64Bit.
Since ARM has been moved to 64bit it would be nessesary to have also a 64Bit agent since the 32Bit one is incompatible to 64Bit.7 votes -
1 vote
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I'd like to request an agent for Apple iOS devices
I'd like to request an agent for Apple iOS devices
1 vote -
Have the ability to show system try agent icon by label.
It would be nice to be able to show the agent icon on specific machines. Currently the ability only can be toggled on for the environment and cannot be shown on specific machines. It would be a good option to allow this to be turned on based on label categories so we could specify which machines we want the icon to be enabled on.
3 votes -
Include the minor build number as an OS inventory field
Include the minor build number as an OS inventory field, so we can report based on the latest Cumulative Update that has been installed on a device
12 votes -
Apply label to Device from Ticket
Inside the ticket, where a user's device is pulled through, it would be very helpful to be able to apply labels to said device from a context menu. This would help in instances where, say, a software install is requested, and the label for said install can be applied by the technician directly from the ticket.
I currently need to click the (i) button, then 'view details', then apply the label to the machine, which takes me off of the ticket. Being able to do this directly on the page would be a great help.
3 votes -
Allow SMA Agent to be installed on alternate Drive\Folder
For those on the Education environment and using DeepFreeze, It ll be helpful to install the SMA Agent on to a non-default location or Drive.
Having that flexibility, we can easily install the on to non-frozen drives or partitions and keep our agent up-to-date. This was possible before with SMA version 8.0.
3 votes -
Need an advanced search/ Smart label field that uses A calendar to pick a specific date.
Currently, if you want to look at a ticket or ANY item that was created on a particular day, you cannot choose equals, since the date is stored differently than displayed, and includes a time stamp.
So, if i wanted to look for a ticket created on 9/9/20, I would do an advanced search like this.Created > (choose date) 9/9/20 and
Created < (Choose date) 9/10/20
This would get you all created on 9/9/20
Boy wouldnt it be swell if you could just choose
Created equals and use calendar to pick a day.3 votes -
Option to show KACE Agent in Programs and Features
KACE Agent appearance in Programs and Features was removed in version 6.x. Could an option be added either during installation or preferrably as an agent option in the Administrator Interface to show the KACE Agent in Programs and Features?
1 vote -
OS based notifications instead of multiple Kace Popups
Sometimes it can happen that multiple popups occur which is not always a good thing, especially if a fullscreen tool is used.
If possible send the KACE popup informations to the OOS using the OS based notifications3 votes -
show our company logo or information on the kace agent in the task bar
Can we have the option to upload a company logo or information on the kace agent to show when you right-click.
Or at least property of information.
This would keep people from thinking it's malware4 votes -
Create x64 agent so the correct version of PowerShell is run
In order to run PowerShell correctly on x64 Windows OS I have to remember to use c:\windows\sysnative\windowspowershell\v1.0\powershell.exe. This should be transparent to me, and will probably fix a large number of issues through the userbase for people who are running PowerShell scripts on x64 and x32 machines. It'll work for the x32 machines, but not for the x64 machines. It can't be THAT hard...
22 votes -
View agent logs (patch & install) in the Kace admin interface
View agent log (at least patch & install) in the Kace admin interface.
2 votes -
Delay of agent start
Due to specialities in the environment it would be a great idea if we had an option to delay the start of the agent (like nohooks does not interfere with login and the ability to disable the splash screen etc)
Right now many tasks (incl the agent) start at bootup, but a delay of some of the tasks would be ideal (something like the agent starts 5min after the network connection has been done would be ideal)
6 votes -
Customization of Agent Alerts
I'd like to be able to customize the colors and other aspects of Agent Alerts shown to users when Managed Software or updates are installed.
Currently we have our logo on the Agent Alerts, but the orange gradient kinda clashes and doesn't look that good. Having some options to customize this from a branding perspective would be neat.
17 votes -
Support of Debian
Compatability with Debian 10.
Until Debian9 the ubuntu agent work's.10 votes -
Linux Mint distro no longer working after upgrade to version 9.1.317
Hello, based on the ticket 4534473 I would like to ask you to re-enable the Linux Mint distro support in the KACe server. Our Linux Mint PCs stopped refreshing their inventories eversince the last upgrade to version 9.1.317. Things worked before the upgrade. Thank you.
4 votes -
Customizable LM.Detection resource consumption
The KACE agent patch detection engine, under certain workflows, can be highly disruptive: pegging disk I/O, pegging CPU, RAM usage >1GB, and causing USB HID (keyboard) events to be dropped.
Currently the engine runs full bore, as fast as possible.
A beneficial feature would be customizable resource consumption for the detection engine to facilitate enhanced end-user experience for use cases when detection/deployment must occur during business hours.9 votes -
Ability to Specify Agent Port Traffic
Set the port that agent uses to contact the appliance to something other than 443, so that Web UI can stay on 443 and we can offload SSL through a WAF, but set a separate virtual service that passes through the "konea" traffic to a different port with no SSL offload, so that agents can communicate through externally without leaving the external footprint compromised.
12 votes
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