KACE Systems Management Appliance (SMA)
Please tell us how you’d like to see the KACE Systems Management Appliance product improved!
135 results found
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"BIOS release date changed" is logged continuously
A message is logged continuously in the device change history that the BIOS release date changed. Since this is only one change, it should be logged only once, not continuously.
3 votes -
Please correct Apple & Microsoft "System Name" discrepancy
As it happens, there is a discrepancy between how Kace manages Apple and Microsoft "System Names:"
On a Windows machine, the "System Name" which Kace pulls in is truly the "System Name" on the device itself. This is really a computer-friendly hostname and any human-readable names are relegated to the "Description" field of the device.
HOWEVER, on an Apple machine, the "System Name" that Kace pulls down is actually the Mac's human-readable "Computer Name." The Mac's true system name is actually the HostName (or actually, in most cases, the LocalHostName). These true system names do not seem to appear anywhere…3 votes -
Restrict users to only view there assigned computers
It would be good if there is the ability to restrict users to only view there assigned computers in inventory view and in asset view. Furthermore only have the ability to change values for the assigned computers.
3 votes -
When machines are P2V, delete firmware updates in DB
SR Number:4358596
We have machines that have been converted from physical to virtual machines in hyperv. When these machines were converted, they had outstanding firmware updates available. The machine inventory no longer shows the dell updates as being available. However, the firmware widget and the dell updates reports still show these firmwares as being available, because the data has not been removed from the DB.
I feel the firmware update data should be removed from the database when system model = virtual machine, as the machine is no longer physical.
3 votes -
Update KACE GO app to only show the modules that are purchased
We purchased KACE for Asset Management, however when logged into the KACE GO mobile app, it shows the other modules also for e.g. Service Desk, Monitoring Alerts, Create ticket, etc. These modules should be hidden instead of grayed out.
3 votes -
View by > No Subtype
Add the option for viewing inventory items that do not have a subtype. The Advanced Search seems to not have the ability to filter out devices with a subtype using the built in operators including RegEx. At least it doesn't in Inventory.
3 votes -
Radial button to select duplicate detection method
Option button to force appliance to use only KUID for duplicate detection on appliance instead of duplicate detection criteria
Enabling the radio button would use only KUID for SMA to detect if it already exists in the assets. Option not enabled would use current detection method for duplicates.
3 votes -
Inventory a standalone (non-network) kiosk type of Windows computer from a USB drive & upload the inventory through the K1000 web interface.
To track assets as well as patch and bios version information for standalone (non-network) kiosk type of Windows computers in the K1000 it would be very useful to inventory such computer from a USB drive with an inventory executable & upload the inventory results via the K1000 web interface. It can be challenging to maintain inventory information (hardware, software, firmware versions) for devices that are never or almost never connected to a network. This would help prioritize asset security efforts by being able to see the inventory for such devices.
3 votes -
Ability to Change Asset Type Name Field Properties
It would be useful to be able to edit the properties of the NAME field within an Asset Type. For example, make it required, make it a single select field, default value, etc.
3 votes -
"Machine Actions" Button in Asset- and Contract-Items
In the general options it is possible to define "machine actions" in order to do a VNC-Remote Session for example.
Please "copy paste" this functionality also for Assets in Asset- and Contract-Management so that we can define Actions on the Asset or Contract page an run specific actions there...
Background: I would like to implement a dependency-visualisation for assets and contracts and need to call a tool which reads out the dependencies of the Configuration Item (CI) and visualizes them.
OR
Even better for us users, Quest implements a solution to visualize dependencies of Assets.
I wanted to use Graphviz…3 votes -
Create a new Asset related in all forms.
When ADD/Change some field in ASSET/Helpdesk Forms, be able to add a new ASSET related that was missing on selection field.
Exemplo. Adding data for a License, but are not exist the Local, Department, Center Cost or other ASSET Types related.
Click on bottom at left to open a popup windows to ADD a new ASSET (local, Center Cost, Department,etc). The same can be used on Service Desk Forms.3 votes -
Add Concurrent to types of licensing (License Mode)
There doesn't seem to be a way to tag a license as concurrent. This is an important piece to license recordkeeping. Creating a custom field is possible but messy.
3 votes -
Ability to Reassign All Assets from User Profile
It would be awesome to be able to reassign all user assets in their profile to another user or maybe even some or most of them (checkboxes?). Right now you have to open each asset individually and reassign them there. That can take a lot of time.
3 votes -
Ability to "Save & Duplicate" from New Asset Window
Currently if you open an existing asset it gives you the option to "Duplicate" which will open a new asset window with all info copied to it from the previous asset. It would be nice to do this when you are creating a new asset from scratch. Currently, there is a "Save and New" button in there, but that only takes you to build the same type of asset without copying information over. Something like "Save and Duplicate" would be great so all you would need to do is change one or 2 fields (like assigned user and name for…
3 votes -
Licensing and limit of devices allowed to check in to Kace SMA 11.1
In Kace SMA version 11.1 there is a hard limit of devices that are allowed to be inventoried based on the number of records in the inventory table (machine). The cut off is based on the number of licenses or a hard limit 65 K devices. I understand the 65K limit is based on the maximum capacity the tool can handle for the number of agent connections at any given time.
We are a large organization and exceed 65 K records in our database inventory table but we never exceed 65K agent connections at any given time. I was wondering…
3 votes -
Add warranty, hardware and driver support for Microsoft devices
We have an increasing number of Surface devices in our organization, and it would be great to have the warranty and hardware info visible in the SMA like we do for Dell endpoints.
We would like to be able to report on aging, warranty expiration and patching like we can with our Dell hardware.
3 votes -
Achive assets with labels and tickets assigned
Support indicated that its not possible to archive assets with tickets and labels assigned. Seems ridiculous that we cant do that. Please allow the option to auto remove items that are tied to an asset so it can be archived.
3 votes -
KACE should have the OOTB ability to search assets using various different asset attributes
KACE should have the OOTB ability to search assets by various different attributes, for e.g. Serial#, Host name, User name, asset tag, etc. in the Asset Management module.
Thank you!
2 votes -
Automatically split multiple license entry into individual licenses
Sometimes on needs to tie an individual license to either a device or a user.
To individually enter each separate license is a nightmare to do either manually or using bulk import, especially where one has hundreds or thousands of entries to input.
There should be a way to automatically duplicate the licensing information according to the quantity entered in the first record.
For example, a button to press that says "convert to individual licenses"
The routine would
1) look at the quantity
2) automatically duplicate the existing record the correct number of times
3) Listing the quantity for each…2 votes -
When user accounts are deleted from AD they should be removed from all SMA labels
When looking for users by LDAP label I should not see accounts that have been removed from Active Directory. I don't want to delete the users from the SMA - they are tied to tickets and machines to which they have previously logged on. But if I pull up an user LDAP label, I should not see "deleted accounting user" in the Accounting Users LDAP label.
2 votes
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