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KACE Systems Management Appliance (SMA)

← Customer Feedback for Quest KACE

Please tell us how you’d like to see the KACE Systems Management Appliance product improved!

How can we improve the SMA?

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31 results found

  1. Remove IP address from User Interface

    Remove or have the option to remove the device IP address from displaying on the top right of the User Interface with the Company and Organization Default.

    3 votes
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  2. Ability to place Login box anywhere in the Welcome page.

    Sometimes I want/need to add more to the Welcome Page but I don't want colleagues to have to scroll for the login box. It would be great if we could insert it where we want it.

    2 votes
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    under review  ·  Nick Buonpastore responded

    This is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.

  3. Booking calendar

    A nice addition to the service desk/portal would be a booking calendar. To be able to allow users to schedule time (and agents to set availability) would be very helpful. This could be applied to other tasks like Windows Feature updates that may take some time.

    2 votes
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  4. Users list viewable through the user ui.

    I would like to see a check box in the Admin ui under each user that would allow the contact information to be published as read only to the SD User ui.

    1 vote
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  5. Add Device Name to the “Download History” page of the KACE Self-service portal

    The KACE Self-Service portal allows a customer to trigger the download of software to a specific device. The customer “Device to install software on” dropdown in on the “Downloads: Info and Download” page is used to select the target device. Unfortunately, the “Download History” does not display the name of the device selected on the request, making it unclear which device the request and the status apply to. Please add the device name to the page.

    1 vote
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  6. User Console Homepage Customization

    Create more customization on the back end of Kace Systems Management so that it is easier to tailor for the end user. Ex: In the attached photo, we have ticket templates for multiple things. We would like to reorder them so that the end user can tell that first one is the most commonly used one.

    1 vote
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  7. HTML Options for User webportal

    We would like to be able to change the layout of the user portal where we can modify HTML and other options like adding images to the portal. We are using our environment for IT and HR, and we want to make the IT and HR new ticket request to be more distinguished so users make sure they are opening a ticket for the correct Queue.

    1 vote
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  8. external access for service desk only

    I would like to be able to have external access for the end user portal, while keeping the admin portal internal only.

    1 vote
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  9. Defining UNC path rather than URL for quick links

    I would like to share an Excel document (for example) into the Quick Links section of the end user console home page. So rather than using a URL, it would be preferable to use a UNC path to a NAS where the file is located. However, I get an error when I save this new link into the Service Desk section from the admin console.

    1 vote
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    1 comment  ·  End User Portal  ·  Admin →
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  10. More Detailed Notifications when user's download/install apps

    When an end user tries to install programs via User Downloads the notifications the user receives to hit OK to install and then when the installation is complete, to hit OK is not very clear. Please consider adding the name of the install package the user clicked on in the notification as well as instructing them to click OK to initiate the installation at the start. As well as the package name in the last notification after the software has been successfully installed. Thank you. I've included print screens of the current 2 notifications that are very generic. Thanks again.

    1 vote
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  11. User portal display on a mobile device

    The Kace GO mobile application is useful for the administrators. However, do you plan a version of this app for the end users, to submit new tickets, or consult quick links and KB ?
    Otherwise, it would be interesting to have a mobile-friendly web portal for end users. Actually, it is possible to browse and read the content of the user portal, but as it renders the same general overview than on a common PC browser, we have to zoom in to read on a mobile device.

    1 vote
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