KACE Systems Management Appliance (SMA)
Please tell us how you’d like to see the KACE Systems Management Appliance product improved!
56 results found
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See location of installed programs.
Show location on the machine where KACE found the installed software for nonstandard install locations.
3 votes -
Ability to Modify Report Categories
Our list of categories has gotten out of control due to lack of knowledge and too many users. Would like the ability to modify the list when needed
1 vote -
changing report file types to new Office file types.
change from XLS to XLSX with Office moving to newer versions. It is becoming more common to have internal blocks on network sending of older file types, like the xls file type, for security reasons. We currently are working towards Office 365 and this is one piece of the project. We can get reports in other file versions but would prefer to have them in Excel as XLSX file type. These old file types are becoming more vulnerable to malware and virus infections.
7 votes -
Include 32/64-bit in Software Inventory
PARTICULARLY with the release of macOS Catalina, which no longer supports 32-bit apps, we would really like a means of identifying which 32-bit apps are installed on our user's computers. This should be added to Software Inventory so that reports can be run that accurately reflect our 32 vs 64-bit install base. It's such a simple detail, please add this in a future release. And soon! Since we've already had a number of users requesting to upgrade.
6 votes -
Sortable Reports
It is so frustrating that anytime a custom report is built, it is not exportable to a .xls format that is sortable. If I want a list of all PC's with the Dell Ship Date give it to me with each system AND ship date on a single row of data. As it is, the system information comes out on one row and below that is a "Ship Date" row as a header and then another row or two of ship dates. Please give us an option to get all of the information for 1 device on 1 row of…
3 votes -
View internet activity
Run reports on internet activity
2 votes -
Report Schedules are missing the ability to create a schedule that runs every other week
Report Schedules are missing the ability to create a schedule that runs every other week or a custom week schedule. It can be achieved using a high level crontab string. But the end user does not have the ability to use that custom string in the Custom option while creating the Reporting Job.
3 votes -
Modify Charlie Root Emails
We need the ability to be able to change the Charlie Root emails. I would like to change the name, frequency, and what is being reported. Having multiple daily emails saying everything is OK is not efficient.
7 votes -
All needed patches per device
I would love to see a report that lists each device and all applicable patches needed. This would include Windows and any 3rd party patches needed. Basically the opposite of the "Devices compliant by patch" report.
3 votes -
Add Ability to Append Date, Time, or Date and Time, to Attachment Name in Scheduled Reports
Allow the ability to add either the date, time, or date and time that the report was run to the name of any attachments in scheduled reports.
As it stands, I have to manually add the date to every attachment received in reports that are ran before archiving those for auditing purposes. This adds up to several hours a month that is spent in renaming files, when adding the ability to add a variable to a report name or the option to append the desired information to the name of the attachment would be very beneficial, especially since this is…
1 vote -
Allow write access to k1000 database
As most people know you can access the k1000 database using a 3rd party reporting tool, but its only read only access.
If the default user (R1), could be given write access or if another user could be created with write permissions to the database that would be very helpful.
Example: Make a report showing number of created tickets per day by category, then create a view of that report to be referenced in a summary report
**normal sql query
select C.NAME As Category, count()
FROM HDTICKET T
INNER JOIN HDCATEGORY C on (C.ID =…13 votes -
View Browser History
Run a report or view the internet history of an asset.
1 vote -
Generate report via email without a schedule
Currently we allow reports to be scheduled or generated via the UI. Sometimes I just want to generate as an attachment ad-hoc and email to a user or address. Adding a generate to Email button to the existing formats might open a dialogue and prompt for the address and report attachment type.
2 votes -
cidc
To get SAM Certified by Microsoft, it's needed to fill in a specific excel-template called Clead Inventory Data Contract (CIDC). Microsoft won't accept any other format. It would be great if the K1000 had a built in CIDC-Report, that fills in all data it can provide directly into the according field in that specific template.
I think this woul be useful for many organization, because as of now it is the only way to get SAM-Certified.3 votes -
Implement the function to apply in reports, this speed up the tests when generating reports.
Implement the function to apply in reports, this speed up the tests when generating reports.
1 vote -
Report in body of email instead of attachment
In the Report Schedule Detail there should be an option to include the report in the body of the email as HTML or text instead of only as an attachment.
Then users won't have to perform more work to see reports, especially simple reports that don't need PDF/CSV/Excel output.
9 votes -
Helpdesk reporting
Make helpdesk reporting provide actual valuable data, like totla hours worked per technician. Maybe make the reporting GUI be somewhat useful and provide any of the actual fields needed. Perhaps actually support the reporting side of things as there is currently not really any.
6 votes -
Render attachments in reports
Asset Type created to track furniture. Record includes attachment field in which we upload jpg pictures. Report only lists the attachment name. Would like to be able to publish a report of available items with picture in a report.
1 vote -
Allow reports to copy data over when changing the topic
Currently when I want to make a copy of a report from another queue, it resets the report and doesn't retain any of the data that I wanted to reuse in the first place. It's essentially creating a report from scratch. What exactly is the point of copying a report if you can't copy over any of the fields?
1 vote -
K1000 report query builder is junk
Previously sent to support: Hello I have resolved the issue, but not happy with KACE query builder it’s a piece of junk and needs to be updated. For example if you want to pull a report on a field where field is NULL it pulls no rows. THERE IS NO ZERO LENGTH STRING OPTION IN THE QUERY BUILDER. I had to edit the where clause sql in the report to pull only rows were date (surplus date) = ""
I have substantial background using Mysql, but if someone did not have my skills they would never get it to work.…
7 votes
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