KACE Systems Management Appliance (SMA)
Please tell us how you’d like to see the KACE Systems Management Appliance product improved!
51 results found
integration to crewhu or similar tool for quickly gain metrics of customer satisfaction
The survey tool in kace is limited and a technician can see the results. either build a quick survey tool that gives me as the manager a view on customer satisfaction or integrate to a tool like crewhu.2 votes
Customize the Dashboard Shortcuts
Have the ability to Customize the Dash board with a shortcut to any of the areas in the K1000. Example: An Administrator want to go have a Shortcut to Tickets, Knowledge Base, and Assets. This way the admin does not need to browse around to find the area they are looking for.6 votes
Disable HTML format
We use KACE in Dark Mode so after 9.1 upgrade all tickets being formatted in HTML has made the text extremely hard to read (black text on black background). There should be an option to format tickets so the text is always white (like before), or to disable HTML all together as we do not need it.63 votes
Option to suppress "KACE SMA offboard backup is not enabled" message
Please give an opt-in option to suppress the "KACE SMA offboard backup is not enabled" banner at the top of the home screen. While I understand the need and benefit of this feature, for users who are already utilizing a backup solution (such as Veeam), we may not wish to turn on the SMA offboard backup solution.
It would be nice to have the option to suppress this message with a setting perhaps located on the backup configuration page, so users who already have an backup solution in place do not have to sacrifice screen space with the banner.45 votes
Save Column Visibility and transfer to other users
Takes a while to have column visibility set in every module and every view. Create the ability to save views to a file and transfer to to other users, like the Service Desk....1 vote
Be able to rename Inventory and Asset Management menu items
As with Service Desk, which can be renamed to "Helpdesk" or other term your organization needs, why not make 2 other menus that are confusing, able to be changed. We for example would like to rename 'Inventory' to 'Discovery', and 'Asset Management' to 'Inventory', given that we are using KACE for non-discovered inventory items also.1 vote
Scripting Bug in 9.0.270
This bug is casuing me serious headaches! As I cannot send a script to more than 25 machines at a time and when you mange over 500 assets this is a big problem. Seems like you guys could develop a hotfix or a better work around than "Just don't send scripts to more than 25 machines"3 votes
Fix drop downs in the admin UI
For example if I click the "service desk" dropdown on the left of the UI, it is actually a link to the "Dashboard" which I have no use for.3 votes
When you click on a Device Name, a device detail tab should automatically pop up!
When viewing devices in inventory, it would be ideal if clicking on a device actually generated the device detail to pop up in a new tab instead of having to specifically right-click and open in new tab.
Just a minor annoyance!
Add Forward and Back Navigation Buttons to Device Detail Inventory screen.
It would be nice to be able to move forward or backwards via some navigation buttons when viewing the detail screen for inventory devices. This would help with not alway having to go back to viewing all the devices then selecting another device to view its details.3 votes
remove case sensitivity to login name
Right now, after a session times out, the login page shows the last user, but capitalizes the name. At least for the built in admin account, the system rejects the login until the name is changed to all lower case.
Please either stop capitalizing the pre-populated name, or remove case sensitivity for the name.1 vote
Ignored IP Addresses be a set range in General Settings
Our environment (academic) has many different layers of networking. And since my KBOX reaides on a different subnet than the rest of my clients, I have to put fill out the Ignore Client IP Address Setting. But I have to do this for each computer's IP address (or AP) out there.
I propose we have a range of IPs we can submit to ignore
e.g. - 0.0.0.0, 127.0.0.1, 192.168.1.0/241 vote
Dashboard on K1000
Ability to change the wording on the buttons on the user interface for "Need Something" and "Want Software"1 vote
Add true LDAP filtering
I need the ability to filter out a SUB OU from an LDAP label.
We have our AD organized by city, then under the city a couple of special OU's such as IT Computers. I need to exclude the IT computers from patches applied to the OU above it since they have their own schedule for testing purposes.1 vote
EOL Devices and Licenses
When devices go end of life, they currently continue to take up a license in KACE. We would like to keep that device in our inventory list for historical/reference purposes. The only way to free up that license is to remove the device and manually add it back into the system. There should be a way to convert the monitored device to unmonitored so it frees up that license and doesnt cause more work for the staff.1 vote
Add lower supported resolutions for the Web UI
Most of our laptops run a vertical resolution of 768px, which is still an industry standard. A minimum supported y resolution of 800 pixels is too low.1 vote
submit on behalf of user via email
submit on behalf of user via email
I would like to know if you can submit a ticket on behalf of a user, using some kind of token i.e. @submitter, upon ticket creation via email1 vote
Allow multiple criteria for advanced searches & smart labels
When creating advanced searches & smart labels, the way it structures the queries is such that each line is a separate select. That means it searches for each line, then combines the results. So if I am looking for devices with software package A version 1.0, I would think that having a two line search, the first for software title = A and the second for software version 1.0 would get it. But since it does each line separately and combines the results, if a computer has software A version 2.0 and software B version 1.0 it will match even though that isn't what I wanted. The only way I have found around it is to edit the sql directly so it is a single query.
When creating advanced searches & smart labels, the way it structures the queries is such that each line is a separate select. That means it searches for each line, then combines the results. So if I am looking for devices with software package A version 1.0, I would think that having a two line search, the first for software title = A and the second for software version 1.0 would get it. But since it does each line separately and combines the results, if a computer has software A version 2.0 and software B version 1.0 it will match even…10 votes
Cut the printscreen
When I go to print my screen on the tiket, I would like to cut it.6 votes
CPU Uptime Data
We need a way to effectively track CPU uptime to create smart labels against this. Instead of placing a Date, and I assume a time, value, using the common format of DDD,HH:MM:SS would make a dynamic Smart Label whereas the current method would have to be updated manually.3 votes
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