KACE Systems Management Appliance (SMA)
Please tell us how you’d like to see the KACE Systems Management Appliance product improved!
51 results found
Making an addition the the site that adds the Ticket number to the browser tab.
Making an addition the the site that adds the Ticket number to the browser tab. This way if you have a couple of different tickets open at the same time in your browser you have some indication of which one is which, rather than just having to click through them to get to the one you want. Ticket title would also be good but obviously the space is very limited.6 votes
Improved Service Desk Ticket History
While the ticket history is a great feature to have, we've recently come into a problem where a ticket was deleted and we have no way of knowing who deleted said ticket. It would be a helpful feature if these actions created something in the appliance logs so that we can go through and review them should something like this arise again.
Also of note we've already disabled the feature to prevent ticket deletion, but that disables it for everyone and not selected admins.3 votes
Customize the Dashboard Shortcuts
Have the ability to Customize the Dash board with a shortcut to any of the areas in the K1000. Example: An Administrator want to go have a Shortcut to Tickets, Knowledge Base, and Assets. This way the admin does not need to browse around to find the area they are looking for.6 votes
integration to crewhu or similar tool for quickly gain metrics of customer satisfaction
The survey tool in kace is limited and a technician can see the results. either build a quick survey tool that gives me as the manager a view on customer satisfaction or integrate to a tool like crewhu.2 votes
Save Column Visibility and transfer to other users
Takes a while to have column visibility set in every module and every view. Create the ability to save views to a file and transfer to to other users, like the Service Desk....1 vote
Be able to rename Inventory and Asset Management menu items
As with Service Desk, which can be renamed to "Helpdesk" or other term your organization needs, why not make 2 other menus that are confusing, able to be changed. We for example would like to rename 'Inventory' to 'Discovery', and 'Asset Management' to 'Inventory', given that we are using KACE for non-discovered inventory items also.1 vote
Scripting Bug in 9.0.270
This bug is casuing me serious headaches! As I cannot send a script to more than 25 machines at a time and when you mange over 500 assets this is a big problem. Seems like you guys could develop a hotfix or a better work around than "Just don't send scripts to more than 25 machines"3 votes
Fix drop downs in the admin UI
For example if I click the "service desk" dropdown on the left of the UI, it is actually a link to the "Dashboard" which I have no use for.3 votes
Allow multiple criteria for advanced searches & smart labels
When creating advanced searches & smart labels, the way it structures the queries is such that each line is a separate select. That means it searches for each line, then combines the results. So if I am looking for devices with software package A version 1.0, I would think that having a two line search, the first for software title = A and the second for software version 1.0 would get it. But since it does each line separately and combines the results, if a computer has software A version 2.0 and software B version 1.0 it will match even though that isn't what I wanted. The only way I have found around it is to edit the sql directly so it is a single query.
When creating advanced searches & smart labels, the way it structures the queries is such that each line is a separate select. That means it searches for each line, then combines the results. So if I am looking for devices with software package A version 1.0, I would think that having a two line search, the first for software title = A and the second for software version 1.0 would get it. But since it does each line separately and combines the results, if a computer has software A version 2.0 and software B version 1.0 it will match even…10 votes
Allow archived user deletion from the choose action menu under the user page
We periodically clean up archived users out of the user menu. Right now we must manually open each user and click "Force Delete" for each one. We usually have hundreds of these to do at a time and it would be beneficial if we could use advanced search to filter out archived users and then simply select them with a check box and use Force delete from the choose action menu.4 votes
Close the gap between macOS release date and support date on the KACE appliances.
The supported date of MacOS systems on the K1000 and K2000 is far too long after Apple releases a new OS. This prevents some adoption of the tools and hampers the ability to support systems in environments. .10 votes
Allow Sellecting multiple users when adding users to Licence assets
We have added the User field to our asset type license. It would be very useful to allow selecting multiple Users. as some licenses will apply to multiple people.24 votes
Make dashboard clickable for detailed information
Make the widgets on the dashboard clickable for more detailed information. For instance, clicking on the Connections would take you to a screen that only shows actively connected machines, Critical Patch Compliance would bring up a list of the computers that need patched, or Expiring Dell Warranties would display a list of computers with expiring warranties.18 votes
When you click on a Device Name, a device detail tab should automatically pop up!
When viewing devices in inventory, it would be ideal if clicking on a device actually generated the device detail to pop up in a new tab instead of having to specifically right-click and open in new tab.
Just a minor annoyance!
PLEASE! GO BACK TO THE PREVIOUSLY INTERFACE COLORS KACE 8.0
This new User and Admin interface colors and Text sizing on KACE SMA 8.0 is horrible! Please, give us possibility to change this!!!26 votes
Add Forward and Back Navigation Buttons to Device Detail Inventory screen.
It would be nice to be able to move forward or backwards via some navigation buttons when viewing the detail screen for inventory devices. This would help with not alway having to go back to viewing all the devices then selecting another device to view its details.3 votes
remove case sensitivity to login name
Right now, after a session times out, the login page shows the last user, but capitalizes the name. At least for the built in admin account, the system rejects the login until the name is changed to all lower case.
Please either stop capitalizing the pre-populated name, or remove case sensitivity for the name.1 vote
Ignored IP Addresses be a set range in General Settings
Our environment (academic) has many different layers of networking. And since my KBOX reaides on a different subnet than the rest of my clients, I have to put fill out the Ignore Client IP Address Setting. But I have to do this for each computer's IP address (or AP) out there.
I propose we have a range of IPs we can submit to ignore
e.g. - 0.0.0.0, 127.0.0.1, 192.168.1.0/241 vote
Cut the printscreen
When I go to print my screen on the tiket, I would like to cut it.6 votes
Dashboard on K1000
Ability to change the wording on the buttons on the user interface for "Need Something" and "Want Software"1 vote
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