KACE Systems Management Appliance (SMA)
Please tell us how you’d like to see the KACE Systems Management Appliance product improved!
1424 results found
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Email Notification when ticket moved to different Queue
When a ticket is moved from a queue to another queue allow the ability to send an email notification to the queue owners.
103 votesThis is typically handled with a ticket rule, as most teams have wildly different requirements and expectations.
While we review the feature for consideration, please feel free to update your comments from "we want this" to "How I would expect it to function is...".
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Throttle patching within SMA settings
Would like a way to throttle patching deployment either to a certain number of devices or by limiting bandwidth usage. Right now, SMA utilizes as much bandwidth as it possibly can without regard to other appliances running in the same environment.
10 votes -
Service desk ticket number info in Antivirus Quarantine page, clamav
Service desk attachments are scanned by antivirus since v13, however the antivirus quarantine page does not show many details. Destination column shows Service Desk only, would be helpful if there will be a column with Service Desk Ticket number to which the email is related from where the attachment is scanned and virus found.
10 votesAt this time, we're already considering how we'd want to approach this. We knew you'd ask!
Part of the story we need to consider is that an attachment can be linked to many tickets, so imagine a compromised graphic file [logo] in every email signature that's opening tickets.
We're thinking through it too, but please let us know in the comments what you'd like!
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Ability to disable new ticket email detection
or at least give us options on how we want ticket email detection.
12 votes -
Allow conditional fields to reference themselves
I can show/hide fields based on the value of /other/ fields, but not based on the value of the field itself. For example, I want to be able to hide a field most of the time, but never hide it if it contains a value.
15 votes -
Need the ability to report on usage of KACE Self Service Portal per user or device.
We are being asked to provide evidence that our end users are actually utilizing the self service portal.
9 votes -
OAuth 2.0 for outbound emails from Reporting
Looks like the only way to send reports is via the "Network Settings" section - which only uses SMTP Auth currently. If we could use OAuth 2.0 to send reports out it would be massively helpful :)
11 votes -
Export option for the "Task Schedule"
This would be a feature similar to the other export option buttons, where it would give you the option to export into an excel, pdf, or html document, and then the schedule would be able to be in a visual fashion and is much easier to keep track of patches going on when it is color coded right in front of your face.
17 votes -
Software version sort
A modified sort to move the most current version of the software to the top of listings in software inventory and managed installs. Currently a software title with version 99, 100, and 110; 100 is at the top, then 110, then 99. A simple but powerful improvement when working with a title with a lot of versions or frequent updates.
4 votes -
Create a queue submenu option for kace service center
Please create a submenu for New Ticket From Queue. This way we can group all the 15+ different queues by locations.
6 votes -
upload indicator
When uploading dependency files to the SMA for both Managed Installs and Scripts, a visual indicator of the progress for the upload would be helpful as I've lost time during uploads of over 1GB a few times from either a browser crashing or simply closing the browser after switching tabs and forgetting that it's uploading.
2 votes -
Achive assets with labels and tickets assigned
Support indicated that its not possible to archive assets with tickets and labels assigned. Seems ridiculous that we cant do that. Please allow the option to auto remove items that are tied to an asset so it can be archived.
3 votes -
Quick restore option for recently deleted scripts
Have a quick restore option, for accidentally deleted scripts. Click a button for recently deleted scripts, select the script you wish to restore. It will place it back in the list named "Restored - xxx", where you can then rename it accordingly or get what you need from it.
1 vote -
Add schedule reboot option in patch management jobs
In patch management under schedule detail, add a 4th reboot option to "Schedule Reboot". Currently the 3 options offered are, "No Reboot", "Prompt User", "Force Reboot". We are a healthcare organization and the window for installing patches and rebooting is very small. Using the install ALL PATCHES option with the "NO REBOOT" option is great because it allows us to install patches during business hours without having to reboot. However, devices are then left in a pending reboot state and we have to manually script when we want to reboot thousand of devices. It would be helpful to add a…
3 votes -
Disable Appliance System Mails
We receive daily mails with the subject "SMA - New Dell Updates Available" and "SMA - Updated Patches Available " which we do not need. Unfortunately, there is no way to turn off these notifications. This feature would be great to not fill our mail accounts unnecessarily.
7 votes -
Add PKG support without needing to zip the file
If a PKG file is associated with a Managed Installation, the page will report "This software will not be installed. In my tests, PKG files actually will attempt to install so this message is erroneous and confusing. However, the official recommendation is still to place PKG files in a ZIP file when using them for Managed Installs. If there is still some issue with uploading "bare" PKG files in use with Managed Installations, please resolve. Or, if there is actually not an issue with that (perhaps this only affected old mac OS versions?) then update the web ui messaging and…
1 vote -
Have RunKbot Return appropriate errorcodes
When running a script via runkbot, return an error code based on how the script finished, e.g. success, fail, remediation success, remediation fail. Currently errorcode 0 (success) is always returned when running a script
6 votes -
Smart Labels Update Automatically When Created
When I create a smart label, I'm unable to apply a Script to it unless the devices have inventoried. Allow us to apply Scripts right away without the need to inventory.
4 votes -
On the "Customize Fields and Layout" screen, add a column to the "Custom Fields" section that shows the Label that was assigned to the field
On the "Customize Fields and Layout" screen, add a column to the "Custom Fields" section that shows the Label that was assigned to the field in the section above identified as "Define Layout and Ticket Fields." When adding Custom Fields, one must constantly scroll up to the see the Label of the field that is being edited, i.e. look at CUSTOM1 to see its label then scroll back down to edit the attributes of CUSTOM1, i.e. Field Type, Default and Select Values. It's really easy to make a mistake and assign the wrong attributes to the wrong field…
1 vote -
Manually re-enable user accounts after brute force lockout
Brute Force Prevention is enabled in the security settings. As an example, you can have the system "disable" a user account for up to 999 minutes after x number of failed attempts.
If a user's account is "disabled", there is no way for an admin to simply login and re-enable the account. They will receive the message "Login Failed: Exceeded failed login attempts".
According to chat support, if we are synced with LDAP, the user's AD account should be locked out as well. That is not the case for our scenario.
To work around this issue, I have to change…
3 votes
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