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KACE Systems Management Appliance (SMA)

Please tell us how you’d like to see the KACE Systems Management Appliance product improved!

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135 results found

  1. Achive assets with labels and tickets assigned

    Support indicated that its not possible to archive assets with tickets and labels assigned. Seems ridiculous that we cant do that. Please allow the option to auto remove items that are tied to an asset so it can be archived.

    3 votes
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  2. Add warranty, hardware and driver support for Microsoft devices

    We have an increasing number of Surface devices in our organization, and it would be great to have the warranty and hardware info visible in the SMA like we do for Dell endpoints.

    We would like to be able to report on aging, warranty expiration and patching like we can with our Dell hardware.

    3 votes
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  3. Unique Asset Names

    Allow the ability to force unique name values at the asset type level.

    0 votes
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  4. Disable automatic of creation of new Assets by the KACE Agent

    The ability to disable the KACE Endpoint Agent running on client machines from automatically creating new assets in the Asset Management section.

    After imaging sometimes a duplicate asset is generated because it did not properly match to the existing "Device" when inventoried. This creates garbage in the Assets section, which is supposed to be a clean environment of devices the company knows about. We don't want auto-created items here. A toggle off, or a pending/quarantine environment would be helpful.

    30 votes
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  5. bulk edit

    It would great to be able to select multiple assets and bulk update ANY asset field, similar to how bulk "Change Location" is allowed.

    1 vote
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  6. Fix asset creation API bug (api/asset/assets)

    Attempting to create an asset in 11.1.263 using api/asset/assets returns success but returns no IDs and does not create an asset. Server Error log shows: AH01071: Got error 'PHP message: [2021-11-04 08:24:08 -0700] PHP Warning: Invalid argument supplied for foreach() in /kbox/components/asset/api/src/API/Controllers/AssetController.php on line 446'

    This was reported to support but they declined to look into it unless we hire them for consulting. API use is not supported for regular product use. It is only provided for use by consulting clients.

    36 votes
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  7. Asset Change History displayed for each Asset on their Details page

    What we'd really like to see is a running list of changes made by my staff (not including agent reported data) to any of our custom defined fields for our assets, preferably located at the bottom of each asset's "details" page underneath the Service Desk Ticket and Related Asset information.

    Say for instance I go into an asset several months down the road and change a “Physical Location” field of a PC from one office to another. I'd like to have these types of changes logged at the bottom of the asset page instead of included in the "Show All…

    9 votes
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  8. When user accounts are deleted from AD they should be removed from all SMA labels

    When looking for users by LDAP label I should not see accounts that have been removed from Active Directory. I don't want to delete the users from the SMA - they are tied to tickets and machines to which they have previously logged on. But if I pull up an user LDAP label, I should not see "deleted accounting user" in the Accounting Users LDAP label.

    2 votes
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  9. Informações de hardware

    Diante do consumo das informações, alguns itens se tornam necessários e o ideal é que estivessem disponíveis como recurso nativo do SMA (K1000):

    • Marca, modelo e clock da memória RAM instalada no equipamento. Inclusive o nº de slots disponíveis; Exemplo: Marca: Kingston, DDR3 12800 Mhz no equipamento que tem dois slots de 8 GB.
    • Dados mais detalhados do HD com: Marca, modelo e informação se o mesmo é HD Sata ou HD SSD.
    1 vote
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  10. Licensing and limit of devices allowed to check in to Kace SMA 11.1

    In Kace SMA version 11.1 there is a hard limit of devices that are allowed to be inventoried based on the number of records in the inventory table (machine). The cut off is based on the number of licenses or a hard limit 65 K devices. I understand the 65K limit is based on the maximum capacity the tool can handle for the number of agent connections at any given time.

    We are a large organization and exceed 65 K records in our database inventory table but we never exceed 65K agent connections at any given time. I was wondering…

    3 votes
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  11. 1 vote
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  12. Add Concurrent to types of licensing (License Mode)

    There doesn't seem to be a way to tag a license as concurrent. This is an important piece to license recordkeeping. Creating a custom field is possible but messy.

    3 votes
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  13. ARCHIVE system(s) directly from Inventory device listing, using "Choose Action" dropdown

    ARCHIVE system(s) directly from Inventory device listing, using "Choose Action" dropdown

    1 vote
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  14. Informações de hardware

    Diante do consumo das informações, alguns itens se tornam necessários e o ideal é que estivessem disponíveis como recurso nativo do SMA (K1000):

    • Marca, modelo e clock da memória RAM instalada no equipamento. Inclusive o nº de slots disponíveis; Exemplo: Marca: Kingston, DDR3 12800 Mhz no equipamento que tem dois slots de 8 GB.
    • Dados mais detalhados do HD com: Marca, modelo e informação se o mesmo é HD Sata ou HD SSD.
    1 vote
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  15. 1 vote
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  16. Asset Import select Asset ID as PK

    Add the ability when importing computer assets (or any) to use the Asset ID field as a PK for doing bulk asset updates where you may have some name duplication but you know the asset ID.

    1 vote
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  17. Ability to "Save & Duplicate" from New Asset Window

    Currently if you open an existing asset it gives you the option to "Duplicate" which will open a new asset window with all info copied to it from the previous asset. It would be nice to do this when you are creating a new asset from scratch. Currently, there is a "Save and New" button in there, but that only takes you to build the same type of asset without copying information over. Something like "Save and Duplicate" would be great so all you would need to do is change one or 2 fields (like assigned user and name for…

    3 votes
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  18. Ability to Reassign All Assets from User Profile

    It would be awesome to be able to reassign all user assets in their profile to another user or maybe even some or most of them (checkboxes?). Right now you have to open each asset individually and reassign them there. That can take a lot of time.

    3 votes
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  19. Asset Details page all populates on the left side of the page and doesn't use the whole page to minimize assets listed

    Asset Details (inventory) page all populates on the left side of the page and doesn't use the whole page to minimize assets listed , visually its a waste of page space and page content, pre configured template modules would be nice to have

    1 vote
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  20. Asset Details page all populates on the left side of the page and doesn't use the whole page to minimize assets listed

    Asset Details (inventory) page all populates on the left side of the page and doesn't use the whole page to minimize assets listed , visually its a waste of page space and page content, pre configured template modules would be nice to have

    1 vote
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