KACE Systems Management Appliance (SMA)
Please tell us how you’d like to see the KACE Systems Management Appliance product improved!
12 results found
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Allow me to access inventory across organizations
We are an MSP and we use different orgs to keep track of inventory for our clients. for simplicity how ever we use a single "main" org for ticketing, so our techs dont have to jump back and forth between orgs to pull tickets. the issue is this prevents use form assigning a clients assets (computers and so on) to a ticket. It be great if we could access the assets in one org for a ticket in another.
20 votesIn the future, we will implement role based access controls that will allow you to group and grant access to objects logically within the root Org. This function will take several releases to fully implement but aspects will start appearing in the next release, 6.4
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Improve the process of linking purchased software licenses to the Software Catalog
Linking licenses to the software catalog in Kace is an excruciating process:
1. The description from the vendor and the name in the software catalog are never the same
2. The software catalog does not seem to provide the manufacturers part number
3. You can only link licenses to the catalog if the software has been discovered (used in inventory). This forces you to monitor each license and its first use to make sure that you link it. Only this way can you ensure that your licensing picture is correct.
4. You can only export the titles of the software…50 votes -
Synchronize physical inventory from the barcode scanner with automatically discovered assets
We have a handheld bar-code scanner that we use to inventory all of our physical devices. Before adopting the K1000 we were using Numara Track-it system to do the inventory. The great thing about Track-it was the fact that it synced up very nicely with the bardcode scanner and automatically updated the database over the network once the scanner had been placed in it's docking station. This ultimately eliminated the need to constantly import scanned inventory because there was constant synchronization between the handheld scanner and Numara Track-it System. It would be nice if Kace was able to automatically sync…
54 votesUnder Review
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Add Hard Disk Drive model to computer inventory detail
It would be very helpful if we could determine the hard drive model installed in our PC's without having to manually search.
103 votesThis is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.
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Asset Management of computer peripherals, monitors, printers, scanners, usb devices
Asset Management of computer peripherals, monitors, printers, scanners, usb devices as part of the computer inventory.
In the inventory of the computer if you could see the ports that the printer is connected to. Right now it just shows the name of the printers installed but if it showed the port also this would help out Help Desk Techs. They wouldn't have to remote the computer to get this information. They could just add printers for a new/rebuild of a machine.
68 votes -
Show mapped network drives in computer inventory
Would love to have a way to see the mapped network drives for each system in the inventory. We use the inventory when it comes time to replace computer systems and right now we have to call individuals to find out what mapped network drives they have and what mapped network printers they have. This requires us to explain in a lot of cases where to go to look and the network path. It is something we would use on a daily basis.
141 votesThis was added to the development backlog. We encourage others to vote as we use this input for prioritizing our release plans.
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Express Code
As Dell Support now require Express code with their phone support it would be ideal to see if possible to get the Express code details for a machine and record this on KACE 1100.
Handy..47 votes -
36 votes
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Reason for reboot on patching for Windows Server Shutdown Event Tracker
It would be excellent if the KACE Agent would log the reason for the reboot on Windows Server machines. Even if it just told the Shutdown event tracker that the KACE Agent rebooted, it would prevent the popup when I log into the server and would make my event log pretty. I believe this could be done very easily if the KACE agent calls shutdown.exe on the Windows machines.
19 votes -
Log for deleted inventory
It would be really helpful to create a log for all asset records that get deleted. The log should include if the record was deleted by the MIA deletion script versus by a user. If it was a user, list the user that deleted the record.
3 votes -
Inventory - collect all IPs bound to a network interface
In the Inventory, the network interfaces for a Windows machine only lists the "primary" IP address. This is confusing because inventory run on Linux machines list every IP address bound to each interface. The inventory should be configured to list all IP addresses bound to the network interface on Windows; not just the primary IP address.
4 votes -
Inventory KBOX
The KBOX, real or virtual is a computer and an asset. It should have option of including itself in the computer inventory automatically.
3 votes
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