KACE Systems Management Appliance (SMA)
Please tell us how you’d like to see the KACE Systems Management Appliance product improved!
139 results found
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Add Script Descriptions and Notes to Run Now
When someone selects a script from the Run Now drop-down, it should show the description and and notes for that script.
22 votes -
Bypass UAC while running scripts
This is a follow up ticket to continue tracking an add on thread to a ticket which is now completed:
http://kace.uservoice.com/forums/82699-k1000/suggestions/1637531-uac-compatibilityBypass UAC while running scripts:
Running scripts as System does not involve UAC. If running scripts as a User, UAC applies. That case is still under consideration for a future release.79 votesYou are encouraged to vote on this ticket that was split out for a previous (closed ticket) that contained two different suggestions.
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Allow Work field to be set as required
Would like the ability to set the work section in the service desk as required. Currently, tickets can be closed without adding any work to them.
61 votes -
More Customization for User Portal
I would like to see more customization options of the User portal, would be nice to be able to organize the software in groups or folders to clean the interface up better, it would also be nice to able to make install instructions a little more clear when wanting to install software like the ability to prevent the installation of software until they have gone over the requirements or pre-reqs.
40 votes -
Make dashboard clickable for detailed information
Make the widgets on the dashboard clickable for more detailed information. For instance, clicking on the Connections would take you to a screen that only shows actively connected machines, Critical Patch Compliance would bring up a list of the computers that need patched, or Expiring Dell Warranties would display a list of computers with expiring warranties.
18 votes -
Display K1000 License Number
I was told by Dell Kace support that a new requirement is to provide the technician with the Dell Kace license number for support. He also told me that this cannot be retrieved from the device. In light of the high turnover rate of Administrator, this information should be viewable in the "About K1000" window with the serial number. It would save a lot of time and arguing with technical support.
41 votesThank you for your suggestion. This has been added to the feature request list. We encourage others to vote as we use this input for prioritizing our release plans.
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Add Application Whitelisting
Add Application whitelisting, this is a type of endpoint protection where, by default, all applications are blacklisted and only known good applications are allowed.
These Known-good applications are kept in a list, KACE seems to have a fairly extensive list of application and signatures which could possibly be leveraged for this purpose.
Lumention offers this service as part of their suite of endpoint management which competes with KACE. I would like to see this added to KACE;
106 votesThis is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.
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Slack integration for Service Desk (api or RSS)
There are several ways of doing this. See https://api.slack.com/ for more info. An alternative would also be to make user-specific RSS feeds of tickets assigned to them, with http authentication. That way you could integrate the k1000 to a lot of automation services, like IFTTT, Zapier.
61 votes -
Have agent update K1000 when IP changes
I have a problem where employees with laptops cannot get software from the User Console Library because the IP address from their last inventory (up to 4 hours ago) does not match the IP the K1000 web interface is seeing.
For example I have about 50 scripts in the library to automate the installation of printers in Boston, New York, LA, and Dallas. I have smart labels configured so that if you check in on the Boston, NY, LA, or Dallas subnets you get that site label. I then limit all the scripts for the printers in each site to…
205 votesThank you for your very thorough desciption of the issue. We will consider this as a feature request in the future. We prioritize based on feedback like yours – so we encourage others to vote for this feature request.
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Upgrade to Windows 10 via K1000
What will be the plan for upgrading Windows 7 & 8 computers through K1000? We have Windows Update set to be handled via K1000, so users cannot use Windows Update, nor would we want to manually sign each computer up to have the option to upgrade to Windows 10 when it releases.
An option to have the K1000 do this for us would be great and save people a lot of time.
69 votesWe are investigating this and encourage others to vote
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Improve the software library like an application store (drag drop, software icon ...) for End User portal
Improve the software library like an application store (drag drop, software icon ...) for End-User Portal
52 votesThis is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.
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monitoring workstation
Workstation monitoring of event logs. seems silly that you can only monitor a server at this point. I would like to see hard drive failures before they happen on workstations. flags such as ntfs errors or bad blocks will show up in event logs while the drive is still recoverable in most cases.
52 votesWe have had relatively low demand for this, but we are keeping an eye out for it and encourage others to vote if they would be interested in purchasing it.
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Allow filtering by queue (was removed in 6.3)
We used to be able to exclude (or include) queues within the advanced search within the service desk. "Queue" has been removed from the filter drop down list in the last update. This would be helpful to have back as I only manage certain queues. Thank you!
26 votes -
Use K1000 agent as gateway/proxy for network scans
I like the idea of using the K1000 agent as a gateway/proxy for WoL-actions like requested in https://kace.uservoice.com/forums/82699-k1000/suggestions/1304257-better-wake-on-lan-implementation
It would be great if you could use a K1000 agent like that for network scans so the agent does the scanning in the remote network and uploads the results after completion.
That would:
- save a lot of bandwith
- avoid problems with firewalls / security restrictions in connected networks6 votesThank you for your suggestion. This has been added to the feature request list. We encourage others to vote as we use this input for prioritizing our release plans.
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Restrict Which Queue a user can see
We are an MSP and we have specific queues for specific clients. these queues have the clients name on them. the issue is in the client portal users can select which queue to see. while they wont be able to submit tickets to those queues ( i have them restricted with labels) they can still see those queues exist and see the names of our clients. i would like the ability to restrict a given user to only seeing the queues i want them to see.
36 votes -
Allow me to access inventory across organizations
We are an MSP and we use different orgs to keep track of inventory for our clients. for simplicity how ever we use a single "main" org for ticketing, so our techs dont have to jump back and forth between orgs to pull tickets. the issue is this prevents use form assigning a clients assets (computers and so on) to a ticket. It be great if we could access the assets in one org for a ticket in another.
20 votesIn the future, we will implement role based access controls that will allow you to group and grant access to objects logically within the root Org. This function will take several releases to fully implement but aspects will start appearing in the next release, 6.4
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Nagios Add-in
How about some integrations for or add Nagios to the K1000 system bag of tricks to add active monitoring and ties to the Service Desk/Asset Management. We use Nagios here and it would be a great help if there was a way to leverage the inventory in the KACE sysetm with the monitoring from Nagios with out having to play the email game to get the systems to talk.
17 votesWe are working towards first receiving traps forwarded from other management systems’ trap forwarding services and may consider outward trap forwarding as well depending on adoption and demand. Thanks for the input, Marc!
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Granular access control in regards to which scripts can be run and how
I would love to give my help desk direct access to our kbox in a limited fashion. I would need to limit the specific scripts that they can run, and possibly the number of machines they can run the script on at once.
It would be absolutely horrible if someone were to reboot all 14,000+ agents we have at the same time.15 votes -
Service Desk: Set attachment as required
Upon using Dell Kace ticketing for job requests, attachment was not rarely used by the submitters. The Service desk must view at the real requests of the submitters.
The settings for attachment field was not there on Customize Fields and Layouts. Please set the attachment field as required.42 votesThis is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.
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Users submit tickets to only one queue but IT staff can still set them as submitters in any queue
When a user submits a ticket, we only want them to be able to be able to choose to assign to our Service Desk queue so the Service Desk can triage and assign to the correct support queues. But we also want the user's contact info to be listed as the contact for the ticket in any queue. If we remove the ability of the user to be listed as the submitter, we can limit the queue they assign their ticket to (they only see Service Desk queue), but we cannot create a ticket in any queue on their behalf…
24 votes
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