KACE Systems Management Appliance (SMA)
Please tell us how you’d like to see the KACE Systems Management Appliance product improved!
139 results found
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Add label names to the report wizard
When creating reports, I frequently want to use labels to gather data about machines which only exist at a certain location(s) in our enterprise. Currently this is a huge pain, requiring manual SQL editing because there is no option to filter to machines which have a certain label otherwise.
44 votes -
Microsoft Outlook plug-ins
Examples of Outlook plug-ins..
• New Ticket option in Outlook for users that creates a new message in support request form with fields that will send to the Kace support request queue
• Create a Ticket option in Outlook for techs (takes an existing email message from a user and sends it as a Kace support request) that presents a form for the tech support person that will populate in Kace
The kind of thing I am talking about is touched on in this article from 2001(!) where some of the ticket creation work is handled once by the person…
280 votesThis is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.
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Synchronize physical inventory from the barcode scanner with automatically discovered assets
We have a handheld bar-code scanner that we use to inventory all of our physical devices. Before adopting the K1000 we were using Numara Track-it system to do the inventory. The great thing about Track-it was the fact that it synced up very nicely with the bardcode scanner and automatically updated the database over the network once the scanner had been placed in it's docking station. This ultimately eliminated the need to constantly import scanned inventory because there was constant synchronization between the handheld scanner and Numara Track-it System. It would be nice if Kace was able to automatically sync…
54 votesUnder Review
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Limit access to report categories and asset types by role or user label
I would like to limit access to report categories and asset types by role or user label. For example, we have a vehicle maintenance queue. We have vehicles as assets and we have reports for those vehicles. My vehicle maintenance guy doesn't need be able to see and modify the IT assets or reports, he just needs to see and modify his vehicle assets. Also, he doesn't need to be able to see the IT reports, just reports for his vehicles.
51 votes -
Provide BIOS settings inventory
It would be nice to have the ability to inventory (and enforce) BIOS settings right from the KBox Appliance. Dell provides the CCTK utility to manage these features on supported systems. Having this utility integrated into the agent would give the ability to centralize management of BIOS setttings, provide compliance reports on BIOS settings and push out BIOS profiles. This would be wonderful.
95 votesWe are investigating using OMCI to support this functionality
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Manual agent check in from client
I would love to be able to use a command switch to force a check-in from a client machine. Something like %INSTALLDIR%\AMPAgent.exe /checkin. This would be very handy for new machines trying to get updates and patches ASAP before being deployed to a new hire, for example.
40 votesThank you for your input. We are investigating this and encourage others to vote for this feature/functionality if they think it would be useful
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Add option to install at system startup
Right now the only managed install options are execute anytime, execute before logon, execute after logon, execute while user logged on, and execute while user logged off. There should be an option to install when the system boots and before the Ctrl+Alt+Del prompt is shown. Right now the "execute before logon" will install literally right before logon: the agent does nothing until someone presses Ctrl+Alt+Delete and then it starts the install, which causes a delay for the person sitting at the computer.
129 votesThis is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.
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Include scripts, distributions, WOL, and patch schedules as machine action options
This way we could easily and quickly run a script, deploy a software package, or initiate a patch schedule (for just that machine) right from the machine list or machine detail page. Would be extremely handy, browser-agnostic, and save a lot of time.
For example, if you have the two free Bomgar licenses and chose the hosted option you could initiate a Bomgar session with one or two clicks from the machine page without sending an e-mail message. Or if you are working on getting your patches up-to-date you could focus on one machine and kick off a patch schedule…
55 votes -
Add Hard Disk Drive model to computer inventory detail
It would be very helpful if we could determine the hard drive model installed in our PC's without having to manually search.
103 votesThis is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.
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Update BIOS that has a password
In an enterprise environment it is common practice to have a BIOS password to stop users accidentally/deliberately accessing the BIOS and making changes that would affect the operation of the computer.
It appears that Distribution/Dell Updates cannot update a BIOS if it has a password set. This means that I have to go to ~1000 computers and upgrade the BIOS manually which is an extreme waste of time when KACE was purchased to do that sort of stuff automatically and it can't update a Dell computer's BIOS.
242 votesunder review ·
AdminKent Feid
(Director of Product Management | Data Protection & KACE Unified Endpoint Management, Quest KACE)
responded
As previously announced, we adopted a new Dell Updates framework starting in the KACE Systems Management Appliance (SMA) release 11.1. This change was triggered by Dell’s plan to end of life the framework previously used by KACE. This new framework developed by Dell is supposed to bring additional capabilities as it matures. We are keeping a close eye on these incremental improvements made by Dell and are hopeful that things like mass passing of passwords will come in time to develop against.
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Drop down list of categories in the knowledge base
Pretty Simple idea - create a drop down list for the category field in the knowledge base similar to the Type field in the Asset side. This would reduce human error when creating categories, because at the current time, spelling errors can create different categories. It would allow for more structure for the knowledge base that can be defined by a KB admin instead of a user.
164 votes -
Allow for modification of the user survey at the end of the ticket
I would like to be able to change what is asked for in the user survey at the end of a ticket. Instead of just asking a user how satisfied they are I may want different departments to answer different questions, such as if the problem is reoccurring or if there are any other related issues affected by this ticket.
195 votesThis is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.
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Add read permission option for end-users ability to 'read' all tickets in a particular Service Desk queue.
We need our end-users to have read permissions, with the ability to assign to only specific queues, while still maintaining write abilities to those same queues. There is no way to do this without making them all owners, and that is not an option. For instance, Under Service Desk, Configuration, User Preferences, Add a Read only Label: option that we could create and add labels to, just like we do for Owner Label: and Restrict Submitters by Label:, that would allow them to see all tickets as well as submit without being an owner and having modify abilities to other…
66 votes -
Asset Management of computer peripherals, monitors, printers, scanners, usb devices
Asset Management of computer peripherals, monitors, printers, scanners, usb devices as part of the computer inventory.
In the inventory of the computer if you could see the ports that the printer is connected to. Right now it just shows the name of the printers installed but if it showed the port also this would help out Help Desk Techs. They wouldn't have to remote the computer to get this information. They could just add printers for a new/rebuild of a machine.
68 votes -
Show mapped network drives in computer inventory
Would love to have a way to see the mapped network drives for each system in the inventory. We use the inventory when it comes time to replace computer systems and right now we have to call individuals to find out what mapped network drives they have and what mapped network printers they have. This requires us to explain in a lot of cases where to go to look and the network path. It is something we would use on a daily basis.
141 votesThis was added to the development backlog. We encourage others to vote as we use this input for prioritizing our release plans.
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There needs to be Kace "Certification" available personnell for personnel operating Kace Solutions. A Kace Certified Administrator (KCA)
Employers like certifications. When you are looking to hire a new employee or when you are evaluating the work of a current employee, their industry certifications are a major factor. Training (like at the Kace Konference) could be the basis for these certifications, with testing at course end to verifiy learning. Employers and Employees would both benefit, as well as would Kace, as certified personnell are some of the best testimonials/advertisements for products and solutions.
294 votes -
I would like the ability to limit a user to viewing only certain queues without removing their ability to submit tickets to that queue.
Limit user access to queues without limiting their ability to submit tickets to that queue. We have 3 queues and I do not want the user of the third queue viewing the tickets in the other 2 queues (unless it is a ticket this person submitted). Thanks.
18 votes -
Express Code
As Dell Support now require Express code with their phone support it would be ideal to see if possible to get the Express code details for a machine and record this on KACE 1100.
Handy..47 votes -
Ability to rename "name" field for assets
Enable us to rename the "name" field for assets. For example, if I have a "Purchase Order" asset type, I want the "name" field to hold the PO number. I can instruct the users to use it in that way, but it would be much more intuitive if I could rename it. I understand that it's a mandatory index field, that's fine. let me rename it though so it's more appropriate for the asset type.
65 votes -
Managed Install Scheduling
I would love to see the ability to set a more specific deployment schedule for the managed installs. Make it like the patch deployment scheduling where you can pick certain day(s) of the week, specific time of day, specific date & time, etc. We have many machines that can only have software deployed to them at specific times and this would help automate that process.
39 votes
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