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KACE Systems Management Appliance (SMA)

Please tell us how you’d like to see the KACE Systems Management Appliance product improved!

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1424 results found

  1. upload indicator

    When uploading dependency files to the SMA for both Managed Installs and Scripts, a visual indicator of the progress for the upload would be helpful as I've lost time during uploads of over 1GB a few times from either a browser crashing or simply closing the browser after switching tabs and forgetting that it's uploading.

    2 votes
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    0 comments  ·  Scripting  ·  Admin →
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  2. Achive assets with labels and tickets assigned

    Support indicated that its not possible to archive assets with tickets and labels assigned. Seems ridiculous that we cant do that. Please allow the option to auto remove items that are tied to an asset so it can be archived.

    3 votes
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    0 comments  ·  Asset Management  ·  Admin →
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  3. Add schedule reboot option in patch management jobs

    In patch management under schedule detail, add a 4th reboot option to "Schedule Reboot". Currently the 3 options offered are, "No Reboot", "Prompt User", "Force Reboot". We are a healthcare organization and the window for installing patches and rebooting is very small. Using the install ALL PATCHES option with the "NO REBOOT" option is great because it allows us to install patches during business hours without having to reboot. However, devices are then left in a pending reboot state and we have to manually script when we want to reboot thousand of devices. It would be helpful to add a…

    3 votes
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    0 comments  ·  Patch Management  ·  Admin →
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  4. Add PKG support without needing to zip the file

    If a PKG file is associated with a Managed Installation, the page will report "This software will not be installed. In my tests, PKG files actually will attempt to install so this message is erroneous and confusing. However, the official recommendation is still to place PKG files in a ZIP file when using them for Managed Installs. If there is still some issue with uploading "bare" PKG files in use with Managed Installations, please resolve. Or, if there is actually not an issue with that (perhaps this only affected old mac OS versions?) then update the web ui messaging and…

    1 vote
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    0 comments  ·  Managed Install  ·  Admin →
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  5. Software version sort

    A modified sort to move the most current version of the software to the top of listings in software inventory and managed installs. Currently a software title with version 99, 100, and 110; 100 is at the top, then 110, then 99. A simple but powerful improvement when working with a title with a lot of versions or frequent updates.

    4 votes
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  6. On the "Customize Fields and Layout" screen, add a column to the "Custom Fields" section that shows the Label that was assigned to the field

    On the "Customize Fields and Layout" screen, add a column to the "Custom Fields" section that shows the Label that was assigned to the field in the section above identified as "Define Layout and Ticket Fields." When adding Custom Fields, one must constantly scroll up to the see the Label of the field that is being edited, i.e. look at CUSTOM1 to see its label then scroll back down to edit the attributes of CUSTOM1, i.e. Field Type, Default and Select Values. It's really easy to make a mistake and assign the wrong attributes to the wrong field…

    1 vote
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    0 comments  ·  Service Desk  ·  Admin →
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  7. Manually re-enable user accounts after brute force lockout

    Brute Force Prevention is enabled in the security settings. As an example, you can have the system "disable" a user account for up to 999 minutes after x number of failed attempts.

    If a user's account is "disabled", there is no way for an admin to simply login and re-enable the account. They will receive the message "Login Failed: Exceeded failed login attempts".

    According to chat support, if we are synced with LDAP, the user's AD account should be locked out as well. That is not the case for our scenario.

    To work around this issue, I have to change…

    3 votes
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    0 comments  ·  Security  ·  Admin →
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  8. Export SMA KB articles to .docx, .odt, .pdf etc.

    Many of our IT procedures were documented in the Kace SMA as KB articles. Our compliance and audit team wants all documentation for all departments to be in a central repository such as a network share and NOT embedded in software like Kace, One Note, etc. Having the ability to export would save us hundreds of hours of copy and paste.

    1 vote
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    0 comments  ·  Knowledge Base  ·  Admin →
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  9. Service desk ticket number info in Antivirus Quarantine page, clamav

    Service desk attachments are scanned by antivirus since v13, however the antivirus quarantine page does not show many details. Destination column shows Service Desk only, would be helpful if there will be a column with Service Desk Ticket number to which the email is related from where the attachment is scanned and virus found.

    10 votes
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    1 comment  ·  Security  ·  Admin →
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    At this time, we're already considering how we'd want to approach this. We knew you'd ask! 


    Part of the story we need to consider is that an attachment can be linked to many tickets, so imagine a compromised graphic file [logo] in every email signature that's opening tickets. 


    We're thinking through it too, but please let us know in the comments what you'd like!

  10. Please enable feature to "filter CIR to run to certain devices"

    For CIR - though I chose specific Label, it is applied on all devices based on chosen OS. If I chose no Operating system but just the Label, it is not being applied at all.

    It is better to have an option to filter CIR to run on certain devices (labels) - this will help to test the CIR in first place on test device.
    Also will help to limit the CIR wherever we want it to run.

    3 votes
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    0 comments  ·  General Feedback  ·  Admin →
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  11. Create a queue submenu option for kace service center

    Please create a submenu for New Ticket From Queue. This way we can group all the 15+ different queues by locations.

    6 votes
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  12. Scale Computing HC3 / KVM

    Please provide deployment support for Scale Computing HC3 / KVM hypervisor.

    1 vote
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  13. ability to reboot machines from device inventory list

    when looking at a list of devices in inventory, an option to select and reboot machines just like the option to force an inventory on machines.

    1 vote
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  14. Throttle patching within SMA settings

    Would like a way to throttle patching deployment either to a certain number of devices or by limiting bandwidth usage. Right now, SMA utilizes as much bandwidth as it possibly can without regard to other appliances running in the same environment.

    10 votes
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  15. Add warranty, hardware and driver support for Microsoft devices

    We have an increasing number of Surface devices in our organization, and it would be great to have the warranty and hardware info visible in the SMA like we do for Dell endpoints.

    We would like to be able to report on aging, warranty expiration and patching like we can with our Dell hardware.

    3 votes
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  16. Ticket rule option in the wizard to move ticket between queues

    Currently in the ticket rule creation wizard there is no option to move the ticket from one queue to another. We recently split one item in a queue into its own separate queue, but people are still creating tickets in the original queue. We would like to search for any newly created ticket in that category and move it to the other queue.

    3 votes
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  17. Unique Asset Names

    Allow the ability to force unique name values at the asset type level.

    0 votes
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  18. Quick restore option for recently deleted scripts

    Have a quick restore option, for accidentally deleted scripts. Click a button for recently deleted scripts, select the script you wish to restore. It will place it back in the list named "Restored - xxx", where you can then rename it accordingly or get what you need from it.

    1 vote
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    1 comment  ·  Scripting  ·  Admin →
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  19. Agent token should reflect the number of machines using it not how many times it has been used. This would make tracking easier.

    Agent token should reflect the number of machines using it not how many times it has been used. This would make tracking easier.

    3 votes
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    0 comments  ·  Agent  ·  Admin →
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  20. Have RunKbot Return appropriate errorcodes

    When running a script via runkbot, return an error code based on how the script finished, e.g. success, fail, remediation success, remediation fail. Currently errorcode 0 (success) is always returned when running a script

    6 votes
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