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KACE Systems Management Appliance (SMA)

← Customer Feedback for Quest KACE

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How can we improve the SMA?

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31 results found

  1. Need the ability to report on usage of KACE Self Service Portal per user or device.

    We are being asked to provide evidence that our end users are actually utilizing the self service portal.

    9 votes
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  2. More Detailed Notifications when user's download/install apps

    When an end user tries to install programs via User Downloads the notifications the user receives to hit OK to install and then when the installation is complete, to hit OK is not very clear. Please consider adding the name of the install package the user clicked on in the notification as well as instructing them to click OK to initiate the installation at the start. As well as the package name in the last notification after the software has been successfully installed. Thank you. I've included print screens of the current 2 notifications that are very generic. Thanks again.

    1 vote
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  3. Users choose in Service Desk, which email notifications they want to receive.

    On your start page, users should be able to choose which email notifications they want to receive.
    So they have all information, that they want.

    3 votes
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  4. external access for service desk only

    I would like to be able to have external access for the end user portal, while keeping the admin portal internal only.

    1 vote
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  5. HTML Options for User webportal

    We would like to be able to change the layout of the user portal where we can modify HTML and other options like adding images to the portal. We are using our environment for IT and HR, and we want to make the IT and HR new ticket request to be more distinguished so users make sure they are opening a ticket for the correct Queue.

    1 vote
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  6. Booking calendar

    A nice addition to the service desk/portal would be a booking calendar. To be able to allow users to schedule time (and agents to set availability) would be very helpful. This could be applied to other tasks like Windows Feature updates that may take some time.

    2 votes
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  7. Add Device Name to the “Download History” page of the KACE Self-service portal

    The KACE Self-Service portal allows a customer to trigger the download of software to a specific device. The customer “Device to install software on” dropdown in on the “Downloads: Info and Download” page is used to select the target device. Unfortunately, the “Download History” does not display the name of the device selected on the request, making it unclear which device the request and the status apply to. Please add the device name to the page.

    1 vote
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  8. Users list viewable through the user ui.

    I would like to see a check box in the Admin ui under each user that would allow the contact information to be published as read only to the SD User ui.

    1 vote
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  9. User Downloads - The info of the OS and size should be displaying through managed installations have zipped file uploaded.

    All managed installations have each software with the supported operating systems and a zipped file uploaded instead of direct installer file (app, dmg, msi, or exe).

    However, the info of the supported OS and file size won't be displaying under the End User Portal (user downloads).

    3 votes
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    under review  ·  0 comments  ·  End User Portal  ·  Admin →
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  10. Remove IP address from User Interface

    Remove or have the option to remove the device IP address from displaying on the top right of the User Interface with the Company and Organization Default.

    3 votes
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  11. User Console Homepage Customization

    Create more customization on the back end of Kace Systems Management so that it is easier to tailor for the end user. Ex: In the attached photo, we have ticket templates for multiple things. We would like to reorder them so that the end user can tell that first one is the most commonly used one.

    1 vote
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  12. User Console Home Page Links need more characters

    When adding links to the User Console Homepage links it only allows for 100 characters. Hyperlinks that are longer than that wont work.

    3 votes
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  13. Improve breadcrumb links to go back directly to Patch Schedules

    When working in the Patch Management Schedule, once you go to a Detail page, you can not use the breadcrumb links to go directly back to the Patch Schedule listing; the trail changes from
    Security > Patch Management > Patch Schedules
    to
    Security > Patch Management > Patch Schedule Detail

    This should change to
    Security > Patch Management > Patch Schedules > Patch Schedule Datails with the first 3 items being clickable links.

    3 votes
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  14. queue selection layout options

    When an end user is selecting a queue, there is only a drop-down box with the queue options being select able. We would like the ability to change the HTML/CSS only, so that instead of a drop-down box being displayed to select a queue, there would be other options available such as a grid-view layout of the queues with an image for the queue, the queue name, and possibly a short-description for the queue. The reason for this is because user-interface and user-experience of a drop-down box is out-dated and not very user friendly when compared to modern UI/UX standards.

    …

    16 votes
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  15. K1000 users should be able to update their contact information like their phone #, location, Room#, etc.

    K1000 users should be able to update their contact information like their phone #, location, Room#, etc. Users should not have to enter their contact information every single time they create a new ticket. If it is incorporated in the profile, every time a user creates a ticket, a technician will know how to reach the customer.

    6 votes
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  16. Limit how often user download

    It should be possible to set a limit on how often a user can run a download from the User Portal to avoid impatient users making the Agent queue up multiple scripted jobs.

    Example: User may click "Run Now" on the selected software/script once every 2 hours and cannot click it again for that software/script until 2 hours has lapsed.

    3 votes
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  17. Make User portal login page more customizable

    I have a 24" screen and having only an 8" section in the center makes things difficult. I try to put some very brief instructions on how to login to the portal and the way it inflates the size of my logo and the giant white border around everything causes the login/password boxes to scroll off the screen.

    It would be great to have the full canvas and be able to have access to a folder where we could publish content that can be referenced on the end user portal. For example I would love to add a link to…

    3 votes
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  18. Quick Actions having the ability to have more than two selections showing.

    There are only two selections, which are hard coded for Display Quick Actions on the User Console Home Page Settings. In my case, I am creating a process template for On-boarding, and Off-boarding. I believe that adding these two to the Display Quick Actions would beneficial to all with customization ability. It would be even better to have more choices, maybe two more that the customer can customize themselves. There is a lot of landscape being occupied by the Quick Actions, Announcements and Helpful Links sections on the User Console interface.

    23 votes
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    under review  ·  1 comment  ·  End User Portal  ·  Admin →
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  19. Defining UNC path rather than URL for quick links

    I would like to share an Excel document (for example) into the Quick Links section of the end user console home page. So rather than using a URL, it would be preferable to use a UNC path to a NAS where the file is located. However, I get an error when I save this new link into the Service Desk section from the admin console.

    1 vote
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    1 comment  ·  End User Portal  ·  Admin →
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  20. User portal display on a mobile device

    The Kace GO mobile application is useful for the administrators. However, do you plan a version of this app for the end users, to submit new tickets, or consult quick links and KB ?
    Otherwise, it would be interesting to have a mobile-friendly web portal for end users. Actually, it is possible to browse and read the content of the user portal, but as it renders the same general overview than on a common PC browser, we have to zoom in to read on a mobile device.

    1 vote
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