KACE Systems Management Appliance (SMA)
Please tell us how you’d like to see the KACE Systems Management Appliance product improved!
51 results found
Please enable feature to "filter CIR to run to certain devices"
For CIR - though I chose specific Label, it is applied on all devices based on chosen OS. If I chose no Operating system but just the Label, it is not being applied at all.
It is better to have an option to filter CIR to run on certain devices (labels) - this will help to test the CIR in first place on test device.
Also will help to limit the CIR wherever we want it to run.3 votes
Support for API Keys when enabling "Require SAML Login"
It appears that when enabling "Require SAML Login" in Kace that the only way to access the API is with the built-in Kace admin account. That seems less than desirable and a security risk. It would be great to be able to create API keys to access the API where you could also control permissions for each set of keys.
Considering that this box can push out software to all of your machines, we should want to make this access more secure and not have to use the Kace Admin account.6 votes
customize user home page
I would like to be able to customize the user portal layout, buttons, colors, and vocabulary. The current layout is not spaced very well. Everything looks cluttered. Users are also having a hard time with the quick actions button. It doesn't look like a clickable button until it is hovered over. I'd also like to be able to change the vocabulary inside. Same with entering a ticket. Save and Apply Changes are 2 different things. Can we just have a submit button?1 vote
print all tickets assigned to a technician, print the whole ticket and not just the summary
print all tickets assigned to a technician, print the whole ticket and not just the summary1 vote
Inventory Extenstions on Browsers
There's no where in KACE that tells us what Extenstions are installed on Browsers.3 votes
Customize User Notices
We would like to be able to customize the message box for Application Control that the client sees when the attempt to run a blocked software package.1 vote
Update Kace SMA without support renew.
Is there any chance of you approve the possibility of us update our kace SMA without have a support contract renewed? I believe that opening to updates, not to support, just updating version, the kace community will be more satisfaction and with a great chances to make renew support license, once that they will need any time.1 vote
Software Inventory for snap packages (linux)
Would be nice to see snap packages and other sandboxed apps appear in a device's software inventory.
For Linux devices, we can see all traditional software packages, but snaps are missing and there's no way to see which ones are installed.5 votes
Kace Alert Sorting by Date Created
Sorting Kace alerts by Created Date or Modified Date do not sort properly.3 votes
I would like to be able to customize the Notification Pop-Up Window
The Notification Pop-Up Window has an orange gradient. This causes some issues for people with Red Green Color Blindness. It would be useful allow customization to this behavior.1 vote
Reply All Creates Duplicate Tickets
When a user emails and creates a ticket if they put others on copy and the people on copy "reply all" it creates a duplicate ticket.
I saw where someone else requested this 5 years ago. This is something that needs to be rectified. People are spending too much time hunting down duplicate tickets and merging them instead of actually being able to do meaningful work.3 votes
Keep history of child tickets viewable
Once a child ticket is closed it disappears into the closed ticket black hole and disassociates itself from the parent and drops off the list of child tickets. We are always going back to all closed tickets to find the ticket that was once associated with the parent to see its history. Please add option display closed child tickets for a parent ticket if the child has been closed. We use this for task lists for projects and if all tasks disappear there is no way to view history of the project.1 vote
Show total filesize of downloads needed for a specific computer
It would be good to be able to look up a computer and see how many MB of software will be used for its next patch/update. For example, many of our computers are at very low bandwidth remote offices. If a computer somehow needs a large amount of downloads I do not want to push that out during the day because it would slow everyone else's connection at that office down. If I could look to see how much will be needed, I could delay that to a later time.3 votes
"Last Inventory" field under Inventory/Devices
Currently the font for this field turns red after a certain amount of time. Usually less than a day! It's not usually an issue if a device hasn't checked in for a day or maybe even a week. People take time off etc. Would be nice to adjust at what time interval the font turns red. In my case I wouldn't want anything less than a week to be red.3 votes
Modify "Name" field under Operating System to "OS Name" or "Operating System Name"
It just seems inconsistent that only the word "Name" is used for the "Operating System" subset, when "Name" is used by other interfaces/fields/columns for the system or asset name within the SMA. Renaming to "OS Name" or "Operating System Name" would be more consistent with other naming conventions within the SMA.3 votes
View Smart Labels by Label Type
As the number of smart labels grows managing them becomes more difficult. It would be very helpful to have the ability to narrow which type of smart label is displayed on the Smart Labels page (Home, Label Management, Smart Labels). A "View By" menu should be added to select, Device, Patch, etc.11 votes
in KACE Systems Management Appliance, when adding info to RESOLUTION, the cursor used to be in the comment window, now it is not.
Automatically place cursor in Resolution comment window to start typing.7 votes
Build or integrate a live chat system into the SMA. Customers have the ability to contact KACE support via chat, why not have the same functionality for customers to communicate with their end users? Thanks for consideration5 votes
Improved Service Desk Ticket History
While the ticket history is a great feature to have, we've recently come into a problem where a ticket was deleted and we have no way of knowing who deleted said ticket. It would be a helpful feature if these actions created something in the appliance logs so that we can go through and review them should something like this arise again.
Also of note we've already disabled the feature to prevent ticket deletion, but that disables it for everyone and not selected admins.3 votes
Making an addition the the site that adds the Ticket number to the browser tab.
Making an addition the the site that adds the Ticket number to the browser tab. This way if you have a couple of different tickets open at the same time in your browser you have some indication of which one is which, rather than just having to click through them to get to the one you want. Ticket title would also be good but obviously the space is very limited.6 votes
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