KACE Systems Management Appliance (SMA)
Please tell us how you’d like to see the KACE Systems Management Appliance product improved!
137 results found
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Service desk ticket number info in Antivirus Quarantine page, clamav
Service desk attachments are scanned by antivirus since v13, however the antivirus quarantine page does not show many details. Destination column shows Service Desk only, would be helpful if there will be a column with Service Desk Ticket number to which the email is related from where the attachment is scanned and virus found.
10 votesAt this time, we're already considering how we'd want to approach this. We knew you'd ask!
Part of the story we need to consider is that an attachment can be linked to many tickets, so imagine a compromised graphic file [logo] in every email signature that's opening tickets.
We're thinking through it too, but please let us know in the comments what you'd like!
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Email Notification when ticket moved to different Queue
When a ticket is moved from a queue to another queue allow the ability to send an email notification to the queue owners.
103 votesThis is typically handled with a ticket rule, as most teams have wildly different requirements and expectations.
While we review the feature for consideration, please feel free to update your comments from "we want this" to "How I would expect it to function is...".
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Add option to disable task skipped task pop up
I opened a ticket and was told that the 11.1 update included an "enhancement" that added a skip task notification. If you're going to add a notification you need to an option to disable it too! My end users don't need to know if a task was skipped and all it did was cause more tickets to my helpdesk. Please add an option to disable this "enhancement". Thanks.
41 votesunder review ·
AdminKent Feid
(Director of Product Management | Data Protection & KACE Unified Endpoint Management, Quest KACE)
responded
We have heard your voices and understand that for many, this message proved to be disruptive. As such, we disabled this notification in our 12.0 release and will look at adding it back as an optional setting as part of a future release.
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Set Default Priority per Category
Current Priority settings are based on the feelings and opinions of the person submitting/owning the ticket. The ability to set a Default Priority per Category (similar to the Default Ticket Owner) in the Customize Fields and Layouts page would be very beneficial to appropriately managing workloads.
15 votesThank you for contributing. This idea is under consideration and will be prioritized according to votes received.
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User Downloads - The info of the OS and size should be displaying through managed installations have zipped file uploaded.
All managed installations have each software with the supported operating systems and a zipped file uploaded instead of direct installer file (app, dmg, msi, or exe).
However, the info of the supported OS and file size won't be displaying under the End User Portal (user downloads).
3 votes -
Either eliminate the Local Sign In Link or scope it to a group of users (not all K1000 users) when SSO is enabled
When SSO is enabled a local sign in link is displayed which allows local K1000 users to authenticate which nullifies using a SAS SSO manager because all they have to do is use the local sign in link.
If it was scoped to a group of users I could only include the "fall back" users I wanted in there if SSO was ever not working
14 votesThank you for contributing. This idea is under consideration and will be prioritized according to votes received.
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Add Queue Owners check boxes to the Escalation and SLA Violation email on events function
It would be awesome if all the Queue Owners were emailed when a ticket breaks SLA or Escalation timer rules.
So if you could add Queue Owners check boxes to the Escalation and SLA Violation email on events function like it has already for New ticket on ... events that would be awesome!18 votesThank you for contributing. This idea is under consideration and will be prioritized according to votes received.
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Page names on Tabs
When you open up different pages in several tabs, it's hard to know at a glance which page is open in what tab, so you end up having to go through every tab. It would be great if instead of 'KACE Systems Management Appliance' showing up on each tab, it would instead have the name of the page you're in or at least the Module.
9 votes -
Kernel Extension (KEXT) Approval
Please give us the ability to approve kernel extensions (KEXT) for macOS, via KACE. Since 10.13, High Sierra, KEXT approvals have gotten more strict. Now, I can't push software completely silently to my users. They have to approve/press ok when it pops up on their screen that something was blocked from running (me installing software).
33 votes -
Add Rocket.Chat and TortoiseGit to the patch feed
I would like to see more software available. Please add Rocket.Chat for Mac and Windows to the patch feed. What about TortoiseGit for Windows? TortoiseSVN is already included, but not TortoiseGit.
25 votes -
Ignored IP Addresses be a set range in General Settings
Our environment (academic) has many different layers of networking. And since my KBOX reaides on a different subnet than the rest of my clients, I have to put fill out the Ignore Client IP Address Setting. But I have to do this for each computer's IP address (or AP) out there.
I propose we have a range of IPs we can submit to ignore
e.g. - 0.0.0.0, 127.0.0.1, 192.168.1.0/24
1 vote -
Have the Service Desk widgets bring the actual ticket details
Enhance the Service Desk Widgets feature by clicking on it and have it bring the actual tickets
4 votes -
Increase character limit for Initial Message in Scripting
It would be nice if we could get an increased character limit for the Initial Message window that's used to notify users before an Online Script is ran. It is currently much shorter than most message windows that can be created throughout the SMA.
41 votes -
Allow processes that are contained within a single ticket
Current processes are great for times when there discrete individuals with discrete tasks. I'd like processes (or whole separate feature) that allow process-like stages (approvals, default comments, changed fields, new due dates, etc.) but where all this occurs in a single ticket.
An example use case would be something routine that can't be finished in a single interaction. So maybe the help desk gets the ticket, maybe uses a canned "Hey thanks for your ticket, x will happen now", the process state changes to update owner, due date, auto-filled comments relevant for step B of the process, etc.. Then once…
4 votes -
Quick Actions having the ability to have more than two selections showing.
There are only two selections, which are hard coded for Display Quick Actions on the User Console Home Page Settings. In my case, I am creating a process template for On-boarding, and Off-boarding. I believe that adding these two to the Display Quick Actions would beneficial to all with customization ability. It would be even better to have more choices, maybe two more that the customer can customize themselves. There is a lot of landscape being occupied by the Quick Actions, Announcements and Helpful Links sections on the User Console interface.
23 votes -
Allow knowledge base search before entering ticket
Before submitting a new ticket the title of the service ticket can be checked against the knowledge base. It then can show those results and then the user can put a ticket in. Much like how you put a ticket in now with quest. This would be an awesome feature.
28 votesThank you for posting this request. We encourage others to “vote it up” for consideration in a future release.
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Sync users with AD
Sync users with AD
We would like our AD users to be sync'd instead of simply imported. Since there is no way to easily remove old users, it would be better to have a sync with AD with an option to keep users associated with tickets.
Since we are a school district, we have high user turnover every year so we have thousands of old/inactive accounts in our K1000.
Thank you.288 votesThank you for posting this request. We encourage others to “vote it up” for consideration in a future release.
Note that as of SMA 8.0, you can manually archive users, but the understanding on this request is that we automate it and that is what is under review. -
Display Queue name on Service Desk Email Notifications configuration page
When editing email templates, it would be extremely helpful to have the name of the Queue listed at the top of the page. When making updates to templates in multiple queues, it's easy to forget which one you are in (for example, if you get interrupted). When that happens, you have to cancel your changes to find the queue name and then start all over again.
1 vote -
Patching needs a Workflow Builder with Scripts, Notifications, Machine Actions.
KACE needs the ability to build out a patching session as a workflow.
With a Pacthing Workflow you can add in functions such as separate OS and Application patching schedules, Notifications, Scripts, Machine actions, etc. and have them all run within a set overall time and recieve vaulable notifications as the process is running or if something isn't working.
Currently I have to run scripts before and after certain servers are patched to manage applications/services so a Detect and Deploy job with multiple reboots doesn't corrupt data. Whenever a schedule time needs adjusted, changes have to be made all over…
92 votesThank you for your suggestion. We encourage others to “vote this up” to help prioritize it for future releases.
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Suspend BitLocker as part of the Patch Detect & Deploy Jobs
K1000 should (through inventory detection) be able to determine that the machine has BitLocker enabled and during a patch deployment of that machine, there should be an option to suspend BitLocker (manage-bde –protectors –disable c:) before the reboot so the patch job does not get stuck at waiting for a user to enter the BitLocker PIN. If multiple reboots are required the K1000 can continue to disable BitLocker in a Detect & Deploy job until all patches have been installed. After which BitLocker can be resumed. This would be a HUGE help if it can be added to the product.…
443 votesThis feature request is under review. We encourage others to vote for it to be considered in a future release.
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