KACE Systems Management Appliance (SMA)
Please tell us how you’d like to see the KACE Systems Management Appliance product improved!
356 results found
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Send message to submitter from within ticket
At the moment we have the few built-in ticket rules but the emails they generate always include everything that happened on a ticket within a certain time frame even if you only ticket one box, e.g. If you set it to email the submitter when a comment is made, but you also change the severity and assignee, that information is included in the message as well. I also don't like the formatting.
My idea is that there is button within the ticket which says "Email Submitter" or something along those lines. This will open a new pop-up window where you…
1 voteWe enhanced the email functionality inversion 6.3 so that each Comment entered can be immediately sent via email.
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Sorting Patches by the reboot setting
I would like to be able to control the patches that cause a reboot more closely. I want to be able to create a patch label to sort the patches that reboot vs the ones that don't
1 voteIn 6.0, this is an exposed column that you can sort upon.
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Improve "Distribution" interface's terminology.
Please re-word "Limit Deployment To Labels" to "Deploy to Labels".
Please re-word "Limit Deployment To Listed Machines" to "Deploy To Listed Machines".
Currently, it might imply both must be true (i.e. implied AND); however, it is not the case.
1 voteImplemented as part of 6.0
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PowerPC
Add support for agents on PowerPC. We have many agents running SUSE and RedHat on IBM Power platforms, and it wouldn't take much to provide support for those architectures.
1 voteAgentless support was made available for inventory (only) in v6.0
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Check open ports from the K1
There is currently not a way from the K1 webui to check if ports are opened or not from the K1 webui's troubleshooting tools.
For example, if I wanted to see if port 389 is opened or not to my AD server, if no tool to check directly from the K1.
1 voteThis is available now via Discovery. Just input the IP Address and the Port Scan information and run it (or schedule it)
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There is a typing error on your page involving customers satisfaction quotes.
http://www.kace.com/customers/overview
The error is "– Ron Falkoff, System Analyts, MICDS" Analyst is spelled incorrectly.
1 voteThank you for alerting us, this has been fixed!
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Add XPS 13 to Dell Update Catalog
Why aren't all the latest models supported?
1 voteXPS 13 updates are now in the catalog feed. See Dell XPS 13 9343 System BIOS, A01 for an example.
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Create a new software catalog option
It would be great to have an option to customize or add a software catalog. Some proprietary software or non-exe applications are not found in Software Catalog. Software metering can not be run without the catalog. It will be great if the software catalog can be created manually just by specifying a executable file name.
1 voteKevin, this is possible today. Navigate to the Uncataloged page, identify the executable you want to add locally to the catalog, and then enable metering for that application.
Regarding non-executable files – no plans to add this functionality in the future.
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Display a Warning Pop-up Box when selecting "Save and Run Now" in Patch Management Schedule Details
Display a Warning Pop-up Box when selecting "Save and Run Now" in Patch Management Schedule Details. In the event the intent is to Save only, and not Save and Run Now, an option to cancel would be nice.
1 vote -
Retire Assets
Ability to retire an asset. For hiding items in a drop down field associated to another asset without having to delete the asset itself.
1 voteDuplicate. Completed in 7.0
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Dashboards
Kace introduced these annoying Dashboards into the navigation of ServiceDesk and Tickets. Can these Dashboards please be optional, either by Company or User? Not all users want these annoying screens. When my users click ServiceDesk, they want the list of tickets, when they click Inventory, they want the list of computers. There is no need for the additional navigation.
1 voteThese are optional. Change the role to hide dashboard
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Ability to archive closed support tickets
It would be nice to archive closed support tickets to allow better report processing and allow us to search for closed tickets without having them displayed when viewing "all support tickets"
0 votesThis will be delivered as part of the 5.4 release this Fall.
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Date
Allow DUE DATE field to accept year dates in the past.
If one wants to use DUE DATE, the only date field available in pre 5.4 KBOX for another purpose than due date, it no longer makes sense to not allow dates in the prior year. Prior month, or day in month is fine, just prior year is not allowed so it is also not consistent and might be considered a bug which is why I propose this but do not spend a vote on it.
For example, best practices for incident management recommend a field that can be set…
0 votesIn 6.0, the Due Date is now configurable to be set to a past year.
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Support for OS X 10.8 Mountain Lion
Please add support to OS X 10.8 Mountain Lion
0 votes -
Incorporate word wrapping in the Resolution field
Incorporate word wrapping in the Resolution field within KACE tickets so user doesn't have to scroll across the screen to see the entire sentence.
0 votesThis has been implemented in 6.0. Watch for notifications for previews and training seminars early next year on our KACE Konnect and Facebook pages.
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MI "Execute before login" or "Execute after login" for Windows 8.x
With Windows 8.0 and 8.1 "Execute after login" doesn't work. I want that this functionality comes back for new OS.
0 votesThis functionality was validated by our QA team and should exist in the K1000 5.5. If not, please work with Support to have a defect opened for resolution
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