KACE Systems Management Appliance (SMA)
Please tell us how you’d like to see the KACE Systems Management Appliance product improved!
139 results found
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Add Application Whitelisting
Add Application whitelisting, this is a type of endpoint protection where, by default, all applications are blacklisted and only known good applications are allowed.
These Known-good applications are kept in a list, KACE seems to have a fairly extensive list of application and signatures which could possibly be leveraged for this purpose.
Lumention offers this service as part of their suite of endpoint management which competes with KACE. I would like to see this added to KACE;
106 votesThis is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.
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HTML Forms to capture user input
The ability to create HTML Forms to capture user input in a controlled manner with appropriate controls and that it allows for validation.
Something similar to InfoPath Forms but at a basic level that integrates nicely with K1000 Service Desk
The ability to do this in a knowledge base article and in a ticket would be nice
The submission of this form could then trigger the creation of a new ticket or trigger a ticket process and email appropriate users.
106 votesThis is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.
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Add Hard Disk Drive model to computer inventory detail
It would be very helpful if we could determine the hard drive model installed in our PC's without having to manually search.
103 votesThis is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.
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Email Notification when ticket moved to different Queue
When a ticket is moved from a queue to another queue allow the ability to send an email notification to the queue owners.
103 votesThis is typically handled with a ticket rule, as most teams have wildly different requirements and expectations.
While we review the feature for consideration, please feel free to update your comments from "we want this" to "How I would expect it to function is...".
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Provide Database schema
I would like to have a schema of the K1000 / K2000 databases to facilitate the creation of reports with external tools.
98 votes -
Better configurability over Bandwidth Throttling
The K1000 lacks the ability to throttle bandwidth (other than within Replication Shares.) The bandwidth throttling from within Replication Shares is good, but that is the ONLY place that it can be configured. Having the ability to configure this for the whole KBOX would be a great feature. Things like maximum bandwidth utilization, maximum data transferred, etc.
98 votes -
Provide BIOS settings inventory
It would be nice to have the ability to inventory (and enforce) BIOS settings right from the KBox Appliance. Dell provides the CCTK utility to manage these features on supported systems. Having this utility integrated into the agent would give the ability to centralize management of BIOS setttings, provide compliance reports on BIOS settings and push out BIOS profiles. This would be wonderful.
95 votesWe are investigating using OMCI to support this functionality
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Patching needs a Workflow Builder with Scripts, Notifications, Machine Actions.
KACE needs the ability to build out a patching session as a workflow.
With a Pacthing Workflow you can add in functions such as separate OS and Application patching schedules, Notifications, Scripts, Machine actions, etc. and have them all run within a set overall time and recieve vaulable notifications as the process is running or if something isn't working.
Currently I have to run scripts before and after certain servers are patched to manage applications/services so a Detect and Deploy job with multiple reboots doesn't corrupt data. Whenever a schedule time needs adjusted, changes have to be made all over…
92 votesThank you for your suggestion. We encourage others to “vote this up” to help prioritize it for future releases.
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Support for multiple active directory domains
Being able to connect to more than one active directory for single sign on would be an amazing feature. I have a setup where I have multiple active directory forests and MUST keep them separate and disconnected. I use multiple orgs and am enjoying it, but without being able to join to each active directory with single sign on, I am afraid user adoption of the portal will be minimal and not worth the effort. Please add this as soon as possible.
91 votes -
Ability to change the big quick action buttons text
In the end user portal, in the home page, the big button to open a ticket is not well translated in french, it's not very clear for a user. It would be nice to have the possibility to customize these buttons, particularly the text
83 votes -
Bypass UAC while running scripts
This is a follow up ticket to continue tracking an add on thread to a ticket which is now completed:
http://kace.uservoice.com/forums/82699-k1000/suggestions/1637531-uac-compatibilityBypass UAC while running scripts:
Running scripts as System does not involve UAC. If running scripts as a User, UAC applies. That case is still under consideration for a future release.79 votesYou are encouraged to vote on this ticket that was split out for a previous (closed ticket) that contained two different suggestions.
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Alert \ Notification Tool: Allow us to add in our company name\symbol to the alert header..
Alert Notification Option
77 votes -
Add integration to outlook calendar for time scheduled tickets
We are a finance company and alot of our tickets are time sensitive , so when creating tickets it would be nice if we can create a time sensitive ticket, and it will add it to our outlook calendar and who ever you add in the cc and the creator.
77 votesThis is under consideration but not planned for the next release, Please continue voting if you’d like to see this feature prioritized for a future release.
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Show TO DO in Replication Shares
On the K1000 on 5.5 the To Do row was removed which - when you have over 100 replication shares means we cannot see if we have any issues with the replication shares. This option was around in 5.4 please can you bring it back urgently!
75 votesWe are looking into this. The reason it was eliminated was that it was trying to retrieve the information in real-time and the page never rendered where there many replication policies. Stay tuned – hoping to have an answer in the coming month as to where this falls in our priority list.
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Custom Logo on Admin UI
Could we please have the ability to replace the Admin UI logo as we have the ability to do so on the User UI and Reports.
Thanks
74 votes -
Option to change settings for ALL or 1 organization from the System Org
In our environment, we require multiple organizations. Many times, I need to make the same change to all orgs, and it takes a lot of time to edit each organization. I would like the option to "apply changes to all organizations" so that I don't have to spend all my time going through each org to make a simple change.
72 votes -
Service desk owner out of office
Add a feature that when someone is going to be out of the office, all they have to do is log into the portal and say "Out" or "In" and whenever they are auto assigned a ticket, that ticket will go to an unassigned status so all the owners of the queue see that ticket.
71 votes -
reboot
When using the reboot option, although the timer does appear on the desktop, the countdown timer doesn't decrement. If the countdown timer is set to 30 minutes, the timers remains at 30 minutes until reboot. The timer doesn't move. It's doing it in the background but the users don't see the timer decrementing and it confuses the users as they do not know how much time they have left before it'll reboot. I'd like it to show the timer counting down.
70 votesThank you for your input. This is under review and will be prioritized higher as more votes accumulate – so, we encourage you to vote if this interests you.
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Wake on Lan to be Not Dependent on ARP Cache
Would like the K1000's Wake-On-Lan implementation to function more like a program called Spiceworks. The appliance currently dependent on the ARP cache. KACE WOL is dependent on the ARP cache of the network gateway device (i.e. router) to determine where to send the Wake-On-Lan packets to. The concern is if a machine is turned off for an extended amount of time (e.g. days), the ARP cache would be cleared on his network gateway devices, and the K1000 won't be able to wake up the device.
70 votes -
Stop the flow of a process if a child ticket is rejected
As of now, when a child ticket is rejected within a process and closed, the process will continue. Change it so that when a child is rejected that it will stop the process flow.
70 votesThis is under consideration but not planned for the next release. Please continue voting if you’d like to see this feature prioritized for a future release.
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