KACE Systems Management Appliance (SMA)
Please tell us how you’d like to see the KACE Systems Management Appliance product improved!
356 results found
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Allow view access to all tickets without being a ticket owner
Currently the only way to provide view access to all tickets is to make the user a ticket owner. Otherwise they can only view their own submitted tickets. We'd like to be able to provide view-only access to all tickets in the admin portal WITHOUT having the person be ticket owner. Also would like to have the option to provide ticket modify access without being owner. This would be for supervisory positions who need to check in on ticket details but we do not want anyone assigning them tickets.
462 votesCompleted in SMA v8.0 – Generally Available 11/14/2017
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Lock Tickets for Editing
The current design of the ticketing system allows for multiple users to modify a ticket at the same time. The problem is the first person may change the status, for example, then save. Then the second person with the ticket open can save after doing something else like making a comment. This will then switch the status back to the original.
I know this may be complicated, but the web interface needs to lock tickets using some sort of keepalive while someone has a ticket open. Active content updating would be even better (i.e. changing the status or any other…
451 votesWe’ve added a feature to improve conflict handling when more than one user modifies a ticket at the same time in version 6.4
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Allow Parent tickets to pass fields to child tickets
Allow Parent tickets to pass information to child ticktes in a process (workflow). eg, if creating a new user you would want to pass the user name, dept, phone etc from the partent ticket to other departments involved in the new user creation. Currently these have to be re-typed in each child ticket.
451 votesCompleted in SMA 10.2 which was generally available on May 11, 2020
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Custom ticket fields for specific Category
I would like to see a way to create a custom field in service desk that only shows up when a user chooses a specific topic. We have a few applications that our employees use that we want specific information about when they open a ticket for that application such as the part of the application they were in when the issue occurred. This way we can run reports to see how often issues in a specific part of the software are occurring.
I would like to see this so we can get the information we need without having unnecessary…
436 votesCompleted in 10.0
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Add multiple approvers to the K1000
Allow the K1000 to have multiple approvers for the the Help Desk portion. One approver is not enough for certain help desk functions.
408 votesThis is now available in version 7.0. You can view more details here – https://support.quest.com/k1000-systems-management-appliance/kb/215629
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Implement the ability to paste screenshots that are copied into the clipboard currently
Currently, to attach a screenshot of an issue, you have to take a screenshot (or multiple) open an additional document (like word) and paste the screenshot(s) into word. then you can take that word document and search for the document on your computer and attach it via the upload function in the ticket.
Other web-based ticketing systems are allowing you to simply click a 'paste' button that allows you to import (Via java in JIRA's case) the contents of your clipboard into a window.
this would really improve the information users provide to techs in the tickets, as well as…
406 votesThis is now available in version 6.4
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Asset management of Network Devices
Auto Discovery and inventory update of Network devices such as Printers, Routers, Switches, IP Phones in Asset Management Module
405 votes6.0 will introduce the first phase of integrating Quest’s Management Extensions (QMX). Features include automated and recurring discovery of network devices and agentless inventory of most non-Windows network devices. Join us at UserKon to find out more.
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Patching Schedule Options
When scheduling deployments on patching, it would be nice to set up a schedule to run on the first Thursday of each month, second Saturday, etc.
This way you could schedule a patch job to run the second Wednesday of the month after Patch Tuesday instead of changing the schedule date manually each month.393 votesThis is now available in version 7.0.
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Location Overview
When I open a "location", only the inventory is displayed - no assets. For example, we have assigned a monitor asset to a location - but this monitor is not displayed. It should appear in the "location" everything assigned - otherwise you do not need a location.
390 votesCompleted in SMA 9.1
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Sub-Administrator Level Roles
Allow for a role that has access only to certain machines and the ability only to create and modify their SW distributions, but have access to shared distributions. An alternative would be allowing more than one organization to share software distributions and other resources
382 votesCompleted in SMA v8.0 and Generally Available on 11/14/2017
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Working hours / Calendar / SLA's within servicedesk
Currently it requires heavy sql incident rules to have SLA's / working hours
371 votesOur first version of SLA support is included in the upcoming 6.3 release.
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Remote wipe functionality for lost or stolen machines.
If a machine is reported lost or stolen, KBox should be able to implement a secure wipe function.
363 votesCo-management is now avaiable for both Mac and Windows. Note that both the KACE SMA and KACE MDM product components are necessary to use both Modern and Traditional endpoint management. Call your sales person for details on how you can co-manage your endpoints.
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Asset - Ability to do bulk edits
From within the Asset tab be able to select multiple assets and then assign a value such as "Move all my assets into the location X"
363 votes -
Native Powershell Integration
The ability to use Powershell more natively within the KBOX appliance.
A quick example: I would like to push out three installs before the desktop loads but would like to use Powershell to do it since it has more power and flexibility than a batch script. Although I can run the Powershell script it calls it first as if from a command line which then makes the KBOX client think the install is done so it then continues to the desktop, which I would not like it to do.
It would be nice to be able to specify the Powershell…
349 votesCompleted in SMA 10.2 which was generally available on May 11, 2020
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Add Wake on LAN option to K1000 Device Inventory
It would be wonderful it a WOL option would be added the K1000: Computer Inventory listing. If I see that a machine is offline I can't just click on it and send a WOL. If that was a button next to the "Force Inventory Update" or even under the "Choose Action" maybe "Choose Action --> Machine Options --> "Send WOL" That would allow the user to select multiple machines. It would save the user time from having to go to the K2000 --> Systems --> K1000 Inventory --> Labels --> Find the machine you want. Thanks.
342 votesThis was added in SMA v8.0, Generally Available 11/14/2017
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Helpdesk - Chat and Machine Status
If the service desk could talk to the amp connection status of machines to allow it to show if a machine is online. (Provided someone had submitted from the webui on a machine the inventory recognised) Once the helpdesk recognised that a machine was online, allow the browsing of a ticket to open a chat session with the kace client for quicker resolution of issues. Have the chat log added to the ticket upon closure of the session.
320 votesRemote chat and remote access is provided via our technical partner Simple Help:
https://simple-help.com/kace -
Smoother vnc implementation
From vnc built into client, to one click ability to log into client computers, to firefox ability to launch vnc
312 votesCompleted in 8.0
Machine actions are enabled to go through the agent, so IE is no longer required. -
make "machine action" buttons also working for other browsers than IE
it would be nice if the machine action buttons also would work with chrome and firefox
296 votesThis was completed in SMA 9.0 on 8/20/2018
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Kagent: Show icon on client machine (with info)
It would be great to have an option to show the kagent icon on the system tray on client machines (with an indicator show connected/disconnected).
If the user double clicks on it, it should show information about what managed job is scheduled and for when and what jobs were sent to it (mini history).
This would help local techs to provide better end user management/troubleshooting.
It wouldn't hurt to also provide (when double clicked on the icon) a window that shows a list of authorized apps (software library) that can be installed by the end user.
294 votesMarking this completed with the addition of the ability to insert your own links. However, there were many specific comments and we would appreicate your submitting a new request for any remaining. Please pardon any incovenience this may cause you, but we want to free up votes for folks to use on other remaining requests.
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Add a "take this ticket" button
I would love an option, in the help desk queue, to take a ticket without having to check the box then going to "choose action" -> "reasign to" -> and then choosing myself. A "take this ticket" button beside unassigned tickets would be wonderful.
293 votesCompleted in 11.0
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