KACE Systems Management Appliance (SMA)
Please tell us how you’d like to see the KACE Systems Management Appliance product improved!
356 results found
-
Better support for Category::Subcategories in Helpdesk
Currently setting up categories and subcategories for helpdesk is painful, as it requires manual ordering and reordering of entries, high redundancy in entries, and is not supported under custom fields. It would be great to see UI improvements to make this task more streamlined.
289 votesCompleted in SMA 11.1
-
Ability to set default ticket view
In Service Desk under Tickets tab, I'd like the ability as an admin to set the default view so ALL technicians' active tickets are on my screen and not just the requests assigned to me. Currently, I have to weed through the active and closed tickets or view each status separately.
288 votesWe’ve added the ability for each user to save their own default ticket view in our upcoming 6.3 release.
-
Scripting in KBOX
Would like to be able to create a group for scripts. Currently have 200 scripts in KBOX and growing daily. For example i would like to be able to create a Group called printers and have all my printer scripts in that group. This way i am not scrolling through 200+ scripts to find what i need.
274 votesCompleted in SMA 11.0
-
Provide option for logs to go to syslog server. Eliminate need to download logs for IA compliance.
Eliminate need to download logs for long term storage as needed for IA compliance.
253 votesIncluded in 10.0
-
Add support for Security Assertion Markup Language (SAML) to the User Portal (i.e. implement a Shibboleth SP)
Please add support for Security Assertion Markup Language (SAML) OASIS standard to the K1000 User Portal and Administrator Interface by including the Shibboleth2-sp FreeBSD port in the K1000 appliance.
Security Assertion Markup Language (SAML) is an OASIS open standard for federated authentication and authorisation which is increasingly widely supported by academic institutions, online journals and industry partners (https://www.oasis-open.org/standards#samlv2.0). It is particularly suited to the move to cloud hosted solutions and Software as a Service (SaaS) where identity management and desktop management may be provided by separate organisations. In addition it allows true Single Sign On for locally and…
250 votesCompleted in 10.0
-
Interface - Dynamic Column Choices and Resizing (Per User)
Each user should have the ability to define which columns appear in each section of the KBOX (Inventory, Help Desk, etc.) based on columns available in the table in the database. Also, each user should be able to define column width for each column - preferably in an easy manner such as dragging the edges of the column label.
243 votesThis has been implemented in 6.0. Join us at UserKon in December for first hand demos or watch our Facebook and KACE Konnect groups for upcoming training seminars.
-
Patching Support for Microsoft Office 365
actually not supportet: see
http://www.kace.com/de/support/resources/kb/solutiondetail?sol=SOL112030242 votes -
Resolution text on Closed Ticket emails
Add ability to include the "Resolution" text to a 'Closed Ticket' email.
When users get an email that their ticket has been closed, they expect to see the resolution in the body of the email. "Resolution" is not listed as something that can be included in the notification. This would be a helpful addition.
234 votes -
iPad App
As we use Service Desk for our management of work tickets, I've found the web interface clunky at best when using the iPad Safari browser. I'd like to see a specific iPad app be developed that would allow me to easily respond/create/etc work tickets, rather than going though the web interface.
228 votes -
Multiple English date-time formats
Thanks for implementing Locale Override for users. Can we please request expanded functionality for that in future releases? Specifically, it would be nice to have multiple English overrides (England/UK, Canada, Australia, etc). It is confusing to our international users to view ticket date/time stamps in American format. AND/OR have the date/time format in all KBOX areas based on the individual user's Windows settings, as some tabs in KBOX already are set to do for language. Thanks!
224 votesThis is now available in version 6.4. However, this release of v6.4 is not localized and therefore customers that require localization will need to remain on v6.3 until we release the planned localization service pack for v6.4 early next year. More details can be found here – https://support.software.dell.com/k1000-systems-management-appliance/kb/153778
-
Add ability to format ticket layout.
The text used in the ticket layout is too small. It would be nice if we could highlight some of the fields with bold text or larger text size. Also would like the ability to segment the tickets with horizontal lines so the ticket fields are grouped.
220 votesWe’ve made a number of improvements to the ticket form layout in our upcoming 6.3 release.
-
Multi-Distro KBOX Agent for Linux
The current "Linux" agent only runs on RHEL. It would be nice to be able to install an agent on virtually anything running the Linux 2.6.x Kernel.
If I had to chose a distro, I'd say Ubuntu. However, I don't need a .deb file... just the ability to compile from source and install would be fine with me.
218 votes5.4 has now been made GA. Contact Support in order to have the build advertised to your appliance.
The 5.4 release this Fall will include agent support for the following new platforms:
OS 10.8
Windows 8
Windows 2012
RHEL 6
Ubuntu 10 & 12
SUSE 11 -
Taking CC information on inbound email and adding to created ticket
If there is a listing of email addresses on the CC in the email that goes into the KACE ticketing system, these CC emails should get added to the ticket for future communication.
212 votesThis is now available in version 6.4
-
User Portal - Customized Background Color
Allow the customer to get change Background color for UserPortal Welcome Screen and Admin Welcome Screen.
Simple as that...
210 votesCompleted in SMA 11.0
-
Email group on unassigned ticket creation
Create an easy way to notify a group (ex. all ticket owners) by email when a new ticket is created and is unassigned.
It seems like this should have been included by default without having to create a complex custom ticket rule.206 votesAll these requests were completed in SMA 9.0. Reference:
Configuration | Queues | Select Your Queue | Configure Queue Email Settings | Check Boxes for: Notify Queue Owners…, and Ticket by Email, Ticket by Portal. -
recurring tickets or tasks like outlook tasks
good day,
I was wondering if there is a way to create recurring tasks in K1000 e.g. dusting off shipping PC's. or remind head of departments to bring their laptops for quarterly check.
thx -202 votesCompleted in SMA 11.0
-
Dell KACE integrated Remote Control Solution
Dell KACE likes to tout integration with Bomgar and other various remote support utilities making it more or less remote support agnostic. Integration is good and fine, but why not have a built in remote support option that allows an end user to request remote support immediately when they log a ticket? Many of the products in KACE competes with come with their own remote support solution that works with the same agent used for management. It would make sense that KACE have the same while allowing integration for those set on a specific product.
194 votesThis has been completed by seamlessly integrating with a 3rd party partner
-
Read/ Write API Access to all Modules
I would like the ability to create a user that has write access to just the Asset tables of the K1000.
This would then give us the opportunity to write a mobile App that would let us scan an asset tag barcode and display the info on the screen and if the details for that asset eg: location, owner etc were not correct they could be altered on the spot without having to write down lists or carry a laptop around.193 votes -
Email - create processes
This would allow an email to spawn a process similar to how it can spawn a ticket.
193 votesCompleted in SMA 11.0
-
Allow multiple attachments in HelpDesk
I am in help desk and I want to add two .png screenshots as attachments to the ticket. I have to add one attachment, save the ticket, and then add another attachment with image 2.
It would be very nice to be able to use the control key to select and upload multiple attachments at the same time.
190 votesThis has been added in our upcoming 6.3 release.
- Don't see your idea?