KACE Systems Management Appliance (SMA)
Please tell us how you’d like to see the KACE Systems Management Appliance product improved!
356 results found
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Pre-staging of patches
To increase our patching run rates and to better manage network bandwidth, we’d like the ability to pre-stage required patches on systems and kick off the installation at a designated time; preferably, the appliance tells the agent to start its patching cycle at the designated time (especially for devices off-network like laptops).
It's my understanding that staging doesn't occur with just a detect; the updates are only copied down during the deploy phase.
176 votesCompleted in SMA 11.0
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Warranty and driver support for non-Dell hardware
Support other vendor hardware like HP and Lenovo (IBM) for warranty and driver views, reports and downloads.
172 votesCompleted in 9.0 release 8/20/2018
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Support VMXNET3 for K1000
Using a VMXNET3 Adapter for K1000 could substantially improve the network performance on a VMWARE ESX Infrastructure. Currently K1000 only Supports E1000 Adapters.
171 votesCompleted in SMA 6.4
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Outbound HTML emails from SD
Could we have the ability to send emails from the service desks default setup as HTML.
i.e <a href="mailto:x@x.x">Click Here</a>
there is a ready made flag for things like userui etc but standard HTML coding could make the tickets more customizable.
170 votesThis has been added in our upcoming 6.3 release.
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UAC compatibility
KACE agent fails install when UAC (User Access Control) is running with Windows 7. Disabling for the install only is a nasty hack and should be fixed.
169 votesI separated the two different requests contained in this thread.
1. Installing K1000 Agent using when UAC is on:
Installing agent using GPO will eliminate the need to disable UAC on the end point. See Using the K1000 GPO Provisioning Tool for Agent Deployment: https://support.software.dell.com/k1000-systems-management-appliance/kb/133776
2. Bypass UAC while running scripts:
Running scripts as System does not involve UAC. If run as User, UAC applies. That case is still under consideration for a future release.
Please see Bypass UAC while running scripts: http://kace.uservoice.com/forums/82699-k1000/suggestions/11691015-bypass-uac-while-running-scripts -
SFTP used for KBOX backup transfers.
We would like to see SFTP used for KBOX backup transfers instead of FTP. Our KBOX fails security audits. Also we don't want our important systems data to be seen by anyone.
Also would like to have the ability to change the read-only password for these transfers.165 votes -
Regarding the Patching Schedule, Reboot Options
Regarding the Patching Schedule Reboot Options, I was hoping to see an option that is between “Force Reboot” and “Prompt User”. What I was looking for was “If there is a user logged on, then prompt user” and “If there is no one logged on Force Reboot”.
We have a few hundred machines (student and faculty/staff) that get patched every night. I want to make sure that the machines get patched (and may need a reboot) and not wait till someone uses the machine to reboot, so forced reboot is great. But, then again, I don’t want a student working…164 votesThis was addressed long ago with the option to automatically reboot if no one is logged in.
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163 votes
The following KB article gives the details on new support for Windows Embedded POSReady 2009, WE 7 and WE 8.1. Thanks for your patience. Upgrade to K1000 6.4 SP2 required.
https://support.software.dell.com/k1000-systems-management-appliance/kb/188754 -
Would love to see patching for Linux supported in the KBOX!
Would love to see patching for Linux supported in the KBOX!
158 votesNot patching per se using the catalog, but security package updates are now super easy for all Linux distros that we support with an agent.
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Multi-Factor Authentication
We need the option to authenticate users again a RADIUS server for Two-Factor authentication.
158 votesCompleted in 9.0 release 8/20/2018
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disable the daily email notifications Charlie Root from K1000
disable the daily email notifications Charlie Root from K1000
and option : change the name of sender, or the frequence weekly...155 votesCompleted in SMA 11.0
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multiple backup location (transfer of backup files built-in)
Option built into backup to copy backup to another location.
Currently you can do this using a 3rd party method but as this is an enterprise appliance the file transfer option should be included. This should also be secure (encrypted)152 votes -
Agent Support for IPv6
Implement IPv6 at the kbox agent level. This would enable communication over MS DirectAccess technology, even if the server is still IPv4 only.
148 votesIPv6 support was added in SMA v8.0 on 11/14/2017
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Ability to print Service Desk tickets, Gone in 6.0!
We just upgraded to 6.0 from 5.5 and we don’t have the print button anymore within our help desk queue. We used this to printout tickets when going to a remote location.
Now we have to jump through steps to get a csv file to print out. Please create a hotfix to replace this feature.147 votesThis is now available in version 6.4
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Import Active Directory Computers to Compare Against KBOX Inventory
It would be nice if you could import your AD computers list into the Agent Provisioning and have it there to compare against your current KBOX inventory. This would quickly allow you to find what computers in your domain are missing the KBOX agent instead of having computers in your environment that aren't getting the agent that you don't know about.
128 votes -
Service Desk - Better Custom Fields
It's silly that the Custom Fields in Service Desk can only be Text, Single Select, and Multiple Select, when fields in Assets can do so much more. Like dates, specific Asset Types (rather than just "Asset" which can be any Asset), notes, numbers, labels, etc. Also if the database end of this was more like Assets, you could theoretically have unlimited custom fields.
128 votes5.4 has now been made GA. Contact Support in order to have the build advertised to your appliance. “Unlimited” custom fields enabled in the Service Desk module, with 9 different field types
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Owners Only as Default Comment Setting
In the Help Desk section, there should be a configuration setting that defaults Owner comments to be Owner Only by default instead of unflagged. With our department, at least, a lot of cross-tech discussion goes into tickets with what they've tried and what's worked/not worked, that ends up going to the end user in an unstructured format, rather than the formal responses they get as part of our SLA. By defaulting comments at Owners Only, the user will only get what we want them to see.
126 votesThis has been added as a configuration option in our upcoming 6.3 release.
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Allow 'TICK' ticket prefix to be changed
If you've renamed 'ticket' to something else (e.g. 'request', 'service call' etc.), it would seem logical to be able to change the 'TICK' prefix assigned to a ticket.
It would also be helpful to be able to apply a different prefix to a different helpdesk queue, or to rename 'TICK' in the event that you have multiple K1000s in production in different locations for different sets of users.
126 votesCompleted
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Allow separate controls for different helpdesk queues
Allow different queues to have different users allowed to manipulate tickets. For instance, if you have a helpdesk queue, a production change control queue, and a purchasing queue, the helpdesk staff also has admin access to change control and purchasing tickets.
120 votes -
Allow HTML markup in custom rule email results
Please allow html markup in "Email each recipient in query results"
It's nice that we can use it in the other emails but not having it here doesn't allow a uniform look (brand)
117 votesCompleted in SMA 9.1
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