KACE Systems Management Appliance (SMA)
Please tell us how you’d like to see the KACE Systems Management Appliance product improved!
139 results found
Allow filtering by queue (was removed in 6.3)
We used to be able to exclude (or include) queues within the advanced search within the service desk. "Queue" has been removed from the filter drop down list in the last update. This would be helpful to have back as I only manage certain queues. Thank you!26 votes
Add Rocket.Chat and TortoiseGit to the patch feed
I would like to see more software available. Please add Rocket.Chat for Mac and Windows to the patch feed. What about TortoiseGit for Windows? TortoiseSVN is already included, but not TortoiseGit.25 votes
Create a machine label from PCs that failed a script run
If I do a script "Run Now" on all PCs in the organization, and a handful of those PCs fail, it would be nice to be able to build a machine label from that list of PCs so I can re run the script on just those PCs that failed to run the first time.24 votes
Users submit tickets to only one queue but IT staff can still set them as submitters in any queue
When a user submits a ticket, we only want them to be able to be able to choose to assign to our Service Desk queue so the Service Desk can triage and assign to the correct support queues. But we also want the user's contact info to be listed as the contact for the ticket in any queue. If we remove the ability of the user to be listed as the submitter, we can limit the queue they assign their ticket to (they only see Service Desk queue), but we cannot create a ticket in any queue on their behalf as the primary contact.
When a user submits a ticket, we only want them to be able to be able to choose to assign to our Service Desk queue so the Service Desk can triage and assign to the correct support queues. But we also want the user's contact info to be listed as the contact for the ticket in any queue. If we remove the ability of the user to be listed as the submitter, we can limit the queue they assign their ticket to (they only see Service Desk queue), but we cannot create a ticket in any queue on their behalf…24 votes
SSL settings should allow requesting SAN certificates (Subject Alternative Names)
In the CSR request process a feature should be added to allow SAN certificates. This would help clients access the K1000 with a variety of internal and external host names without certificate errors.23 votes
Quick Actions having the ability to have more than two selections showing.
There are only two selections, which are hard coded for Display Quick Actions on the User Console Home Page Settings. In my case, I am creating a process template for On-boarding, and Off-boarding. I believe that adding these two to the Display Quick Actions would beneficial to all with customization ability. It would be even better to have more choices, maybe two more that the customer can customize themselves. There is a lot of landscape being occupied by the Quick Actions, Announcements and Helpful Links sections on the User Console interface.23 votes
Add Script Descriptions and Notes to Run Now
When someone selects a script from the Run Now drop-down, it should show the description and and notes for that script.22 votes
File Sync - multiple location fields
File sync needs to be improved to allow multiple locations to be synced at once instead of creating different packages. It would be ideal to have multiple file paths sync - similar to the dependencies on a script.21 votes
Pop up notification that another technician has a ticket opened
One annoyance that we have had so far with Kace compared to our previuos Help Desk system (TrackIt) is that when a new ticket comes in, multiple people will start looking at it. Without any of them knowing someone else is working on it, you end up with 2 or more people contacting the same user about the same issue. It would be nice if there was some sort of pop up or something on the screen when you opened a ticket, that someone else already has it open. Something like "Joe smith is currently viewing this ticket". Then I would know that Joe is already on it. Some users love when a few of us are "on top" of things, but others get annoyed that they're getting multiple calls on the same thing.
One annoyance that we have had so far with Kace compared to our previuos Help Desk system (TrackIt) is that when a new ticket comes in, multiple people will start looking at it. Without any of them knowing someone else is working on it, you end up with 2 or more people contacting the same user about the same issue. It would be nice if there was some sort of pop up or something on the screen when you opened a ticket, that someone else already has it open. Something like "Joe smith is currently viewing this ticket". Then I…21 votes
Make all license types display properly in License Compliance
At the present only Unit License and Enterprise License display properly in License Compliance. The rest show only a deficit. A fix needs to be implemented so that all license types listed add up and show accurate numbers in the list.21 votes
This is under review. Please vote this up if you are intersted so it can move up the priority list.
When scripting, it would be useful to have a pause/wait feature. Similar to the start /wait functionality in a batch file, this would be helpful in online kscripts.20 votes
Smart Label patches on type/category
Let it be possible to also create patch lables on the criteria WHICH category it belongs to.
Example: Smart Label which only contains Service Packs for Windows 7.
MS is using this "form" in their WSUS solution. See screenshot.20 votes
Allow me to access inventory across organizations
We are an MSP and we use different orgs to keep track of inventory for our clients. for simplicity how ever we use a single "main" org for ticketing, so our techs dont have to jump back and forth between orgs to pull tickets. the issue is this prevents use form assigning a clients assets (computers and so on) to a ticket. It be great if we could access the assets in one org for a ticket in another.20 votesunder review · Dean Wade responded
In the future, we will implement role based access controls that will allow you to group and grant access to objects logically within the root Org. This function will take several releases to fully implement but aspects will start appearing in the next release, 6.4
Reason for reboot on patching for Windows Server Shutdown Event Tracker
It would be excellent if the KACE Agent would log the reason for the reboot on Windows Server machines. Even if it just told the Shutdown event tracker that the KACE Agent rebooted, it would prevent the popup when I log into the server and would make my event log pretty. I believe this could be done very easily if the KACE agent calls shutdown.exe on the Windows machines.19 votes
I would like the ability to limit a user to viewing only certain queues without removing their ability to submit tickets to that queue.
Limit user access to queues without limiting their ability to submit tickets to that queue. We have 3 queues and I do not want the user of the third queue viewing the tickets in the other 2 queues (unless it is a ticket this person submitted). Thanks.18 votes
Make dashboard clickable for detailed information
Make the widgets on the dashboard clickable for more detailed information. For instance, clicking on the Connections would take you to a screen that only shows actively connected machines, Critical Patch Compliance would bring up a list of the computers that need patched, or Expiring Dell Warranties would display a list of computers with expiring warranties.18 votes
Add Queue Owners check boxes to the Escalation and SLA Violation email on events function
It would be awesome if all the Queue Owners were emailed when a ticket breaks SLA or Escalation timer rules.
So if you could add Queue Owners check boxes to the Escalation and SLA Violation email on events function like it has already for New ticket on ... events that would be awesome!18 votes
Thank you for contributing. This idea is under consideration and will be prioritized according to votes received.
Inventory automatically taken when any software or update is installed
It would be extremely beneficial to have any update or software install trigger KACE to take a new inventory.17 votes
How about some integrations for or add Nagios to the K1000 system bag of tricks to add active monitoring and ties to the Service Desk/Asset Management. We use Nagios here and it would be a great help if there was a way to leverage the inventory in the KACE sysetm with the monitoring from Nagios with out having to play the email game to get the systems to talk.17 votes
We are working towards first receiving traps forwarded from other management systems’ trap forwarding services and may consider outward trap forwarding as well depending on adoption and demand. Thanks for the input, Marc!
K1000 Software Library for Mac & Auto-Filtering
Any end-users would like to be empowered to use K1000 software library for installing any software on either Windows or Mac system without required admin privilege. I found that K1000 software library supports only Windows. K1000 software library needs to support Mac, too.
In addition, the auto filter depending on what machine they are running needs to be added to K1000 software library. For example, end-user is logged onto Mac system, then, K1000 software library needs to provide only Mac apps by auto-filtering.16 votes
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